Which is the best/worst customer service current a/c provider? (Aug 2011)

16 August 2011

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Every six months we ask you for your customer services experiences with big banks. That time’s rolled around again, and we’d love your feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST SIX MONTHS.

Every six months we ask you for your customer services experiences with big banks. That time’s rolled around again, and we’d love your feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST SIX MONTHS.

Results

Barclays Bank (625 votes)

I'm usually in credit - GREAT service in last 6 months		194 votes (31%)
I’m usually in-credit – OK service in last 6 months		192 votes (31%)
I’m usually in-credit – POOR service in last 6 months		73 votes (12%)
I’m usually overdrawn – GREAT service in last 6 months		64 votes (10%)
I’m usually overdrawn – OK service in last 6 months		62 votes (10%)
I’m usually overdrawn – POOR service in last 6 months		40 votes (6%)

Co-Op Bank (342 votes)

I'm usually in credit - GREAT service in last 6 months		243 votes (71%)
I’m usually in-credit – OK service in last 6 months		51 votes (15%)
I’m usually in-credit – POOR service in last 6 months		10 votes (3%)
I’m usually overdrawn – GREAT service in last 6 months		24 votes (7%)
I’m usually overdrawn – OK service in last 6 months		8 votes (2%)
I’m usually overdrawn – POOR service in last 6 months		6 votes (2%)

First Direct (593 votes)

I'm usually in credit - GREAT service in last 6 months		481 votes (81%)
I’m usually in-credit – OK service in last 6 months		25 votes (4%)
I’m usually in-credit – POOR service in last 6 months		12 votes (2%)
I’m usually overdrawn – GREAT service in last 6 months		60 votes (10%)
I’m usually overdrawn – OK service in last 6 months		12 votes (2%)
I’m usually overdrawn – POOR service in last 6 months		3 votes (1%)

Halifax Bank of Scotland (706 votes)

I'm usually in credit - GREAT service in last 6 months		246 votes (35%)
I’m usually in-credit – OK service in last 6 months		252 votes (36%)
I’m usually in-credit – POOR service in last 6 months		88 votes (12%)
I’m usually overdrawn – GREAT service in last 6 months		37 votes (5%)
I’m usually overdrawn – OK service in last 6 months		45 votes (6%)
I’m usually overdrawn – POOR service in last 6 months		38 votes (5%)

HSBC (574 votes)

I'm usually in credit - GREAT service in last 6 months		212 votes (37%)
I’m usually in-credit – OK service in last 6 months		160 votes (28%)
I’m usually in-credit – POOR service in last 6 months		71 votes (12%)
I’m usually overdrawn – GREAT service in last 6 months		47 votes (8%)
I’m usually overdrawn – OK service in last 6 months		42 votes (7%)
I’m usually overdrawn – POOR service in last 6 months		42 votes (7%)

Lloyds (764 votes)

I'm usually in credit - GREAT service in last 6 months		241 votes (32%)
I’m usually in-credit – OK service in last 6 months		270 votes (35%)
I’m usually in-credit – POOR service in last 6 months		82 votes (11%)
I’m usually overdrawn – GREAT service in last 6 months		39 votes (5%)
I’m usually overdrawn – OK service in last 6 months		72 votes (9%)
I’m usually overdrawn – POOR service in last 6 months		60 votes (8%)

Metro Bank (14 votes)

I'm usually in credit - GREAT service in last 6 months		6 votes (43%)
I’m usually in-credit – OK service in last 6 months		8 votes (57%)
I’m usually in-credit – POOR service in last 6 months		0 votes (0%)
I’m usually overdrawn – GREAT service in last 6 months		0 votes (0%)
I’m usually overdrawn – OK service in last 6 months		0 votes (0%)
I’m usually overdrawn – POOR service in last 6 months		0 votes (0%)

Nationwide (574 votes)

I'm usually in credit - GREAT service in last 6 months		277 votes (48%)
I’m usually in-credit – OK service in last 6 months		172 votes (30%)
I’m usually in-credit – POOR service in last 6 months		57 votes (10%)
I’m usually overdrawn – GREAT service in last 6 months		32 votes (6%)
I’m usually overdrawn – OK service in last 6 months		22 votes (4%)
I’m usually overdrawn – POOR service in last 6 months		14 votes (2%)

Natwest & Royal Bank of Scotland (986 votes)

I'm usually in credit - GREAT service in last 6 months		329 votes (33%)
I’m usually in-credit – OK service in last 6 months		304 votes (31%)
I’m usually in-credit – POOR service in last 6 months		123 votes (12%)
I’m usually overdrawn – GREAT service in last 6 months		84 votes (9%)
I’m usually overdrawn – OK service in last 6 months		86 votes (9%)
I’m usually overdrawn – POOR service in last 6 months		60 votes (6%)

Santander and Alliance & Leicester (1285 votes)

I'm usually in credit - GREAT service in last 6 months		265 votes (21%)
I’m usually in-credit – OK service in last 6 months		394 votes (31%)
I’m usually in-credit – POOR service in last 6 months		389 votes (30%)
I’m usually overdrawn – GREAT service in last 6 months		51 votes (4%)
I’m usually overdrawn – OK service in last 6 months		77 votes (6%)
I’m usually overdrawn – POOR service in last 6 months		109 votes (8%)

                   6,463 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.