Which is the best/worst customer service bank? (February 2011)

14 February 2011

Save

• My account
• Remove

Share

Poll started 15 February 2011: Which is the best/worst customer service bank? Every three months we ask you for your customer services experiences with big banks; it's that time again and we’d love your feedback based on how they've been recently. Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST THREE MONTHS.

Poll started 15 February 2011:

Which is the best/worst customer service bank?

Every three months we ask you for your customer services experiences with big banks; it's that time again and we’d love your feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST THREE MONTHS.

Results

Barclays Bank (777 votes)

I'm usually in-credit – GREAT service in last 3 months		242 votes (31%)
I’m usually in-credit – OK service in last 3 months		246 votes (32%)
I’m usually in-credit – POOR service in last 3 months		98 votes (13%)
I’m usually overdrawn – GREAT service in last 3 months		62 votes (8%)
I’m usually overdrawn – OK service in last 3 months		80 votes (10%)
I’m usually overdrawn – POOR service in last 3 months		49 votes (6%)

Co-Op Bank (422 votes)

I’m usually in-credit – GREAT service in last 3 months		302 votes (72%)
I’m usually in-credit – OK service in last 3 months		54 votes (13%)
I’m usually in-credit – POOR service in last 3 months		15 votes (4%)
I’m usually overdrawn – GREAT service in last 3 months		34 votes (8%)
I’m usually overdrawn – OK service in last 3 months		9 votes (2%)
I’m usually overdrawn – POOR service in last 3 months		8 votes (2%)

First Direct (674 votes)

I’m usually in-credit – GREAT service in last 3 months		531 votes (79%)
I’m usually in-credit – OK service in last 3 months		42 votes (6%)
I’m usually in-credit – POOR service in last 3 months		11 votes (2%)
I’m usually overdrawn – GREAT service in last 3 months		66 votes (10%)
I’m usually overdrawn – OK service in last 3 months		14 votes (2%)
I’m usually overdrawn – POOR service in last 3 months		10 votes (1%)

Halifax Bank of Scotland (850 votes)

I’m usually in-credit – GREAT service in last 3 months		246 votes (29%)
I’m usually in-credit – OK service in last 3 months		318 votes (37%)
I’m usually in-credit – POOR service in last 3 months		117 votes (14%)
I’m usually overdrawn – GREAT service in last 3 months		45 votes (5%)
I’m usually overdrawn – OK service in last 3 months		65 votes (8%)
I’m usually overdrawn – POOR service in last 3 months		59 votes (7%)

HSBC (745 votes)

I’m usually in-credit – GREAT service in last 3 months		240 votes (32%)
I’m usually in-credit – OK service in last 3 months		254 votes (34%)
I’m usually in-credit – POOR service in last 3 months		76 votes (10%)
I’m usually overdrawn – GREAT service in last 3 months		55 votes (7%)
I’m usually overdrawn – OK service in last 3 months		61 votes (8%)
I’m usually overdrawn – POOR service in last 3 months		59 votes (8%)

Lloyds (1002 votes)

I’m usually in-credit – GREAT service in last 3 months		316 votes (32%)
I’m usually in-credit – OK service in last 3 months		318 votes (32%)
I’m usually in-credit – POOR service in last 3 months		115 votes (11%)
I’m usually overdrawn – GREAT service in last 3 months		61 votes (6%)
I’m usually overdrawn – OK service in last 3 months		104 votes (10%)
I’m usually overdrawn – POOR service in last 3 months		88 votes (9%)

Metro Bank (29 votes)

I’m usually in-credit – GREAT service in last 3 months		9 votes (31%)
I’m usually in-credit – OK service in last 3 months		7 votes (24%)
I’m usually in-credit – POOR service in last 3 months		4 votes (14%)
I’m usually overdrawn – GREAT service in last 3 months		2 votes (7%)
I’m usually overdrawn – OK service in last 3 months		1 votes (3%)
I’m usually overdrawn – POOR service in last 3 months		6 votes (21%)

Nationwide (701 votes)

I’m usually in-credit – GREAT service in last 3 months		282 votes (40%)
I’m usually in-credit – OK service in last 3 months		251 votes (36%)
I’m usually in-credit – POOR service in last 3 months		65 votes (9%)
I’m usually overdrawn – GREAT service in last 3 months		49 votes (7%)
I’m usually overdrawn – OK service in last 3 months		39 votes (6%)
I’m usually overdrawn – POOR service in last 3 months		15 votes (2%)

Natwest & Royal Bank of Scotland (1200 votes)

I’m usually in-credit – GREAT service in last 3 months		375 votes (31%)
I’m usually in-credit – OK service in last 3 months		365 votes (30%)
I’m usually in-credit – POOR service in last 3 months		158 votes (13%)
I’m usually overdrawn – GREAT service in last 3 months		119 votes (10%)
I’m usually overdrawn – OK service in last 3 months		113 votes (9%)
I’m usually overdrawn – POOR service in last 3 months		70 votes (6%)

Santander and Alliance & Leicester (1627 votes)

I’m usually in-credit – GREAT service in last 3 months		295 votes (18%)
I’m usually in-credit – OK service in last 3 months		477 votes (29%)
I’m usually in-credit – POOR service in last 3 months		527 votes (32%)
I’m usually overdrawn – GREAT service in last 3 months		84 votes (5%)
I’m usually overdrawn – OK service in last 3 months		97 votes (6%)
I’m usually overdrawn – POOR service in last 3 months		147 votes (9%)

                   8,027 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.