How would you like to contact your bank?

9 August 2012

Save

• My account
• Remove

Share

The world is changing, but not all banks are catching up. If you want to communicate with your bank about issues such as PPI reclaiming, a problem with your account, or want to change your facilities, which of the following are most important to you? Pick any TWO of the following

The world is changing, but not all banks are catching up. If you want to communicate with your bank about issues such as PPI reclaiming, a problem with your account, or want to change your facilities, which of the following are most important to you?

Pick any TWO of the following

Results

24-hour call centre		813 votes (48 %)
E-mail contact		753 votes (45 %)
Local branch access		774 votes (46 %)
Online contact forms		478 votes (28 %)
Postal service		51 votes (3 %)
Social media		51 votes (3 %)
Text messaging		64 votes (4 %)

1,680 people have selected 2,984 options (percentages are the number who voted for that topic of the total people who have voted, so won't add up to 100%).

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.