How would you like to contact your bank?

How would you like to contact your bank?

The world is changing, but not all banks are catching up. If you want to communicate with your bank about issues such as PPI reclaiming, a problem with your account, or want to change your facilities, which of the following are most important to you?

Pick any TWO of the following


24-hour call centre 813 votes (48 %)
E-mail contact 753 votes (45 %)
Local branch access 774 votes (46 %)
Online contact forms 478 votes (28 %)
Postal service 51 votes (3 %)
Social media 51 votes (3 %)
Text messaging 64 votes (4 %)

1,680 people have selected 2,984 options (percentages are the number who voted for that topic of the total people who have voted, so won't add up to 100%).

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.