How do you rate your bank account's service?

12 August 2012

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We run this poll on big banks every six months, to see how the experience changes. We’d love your feedback. Please vote based on CUSTOMER SERVICE NOT RATE for your main bank current account over the LAST SIX MONTHS (please discount any service before that).

We run this poll on big banks every six months, to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE NOT RATE for your main bank current account over the LAST SIX MONTHS (please discount any service before that).

Results

Bank of Scotland (190 votes)

I'm usually in-credit – POOR service in last 6 months		29 votes (15%)
I'm usually in-credit – OK service in last 6 months		71 votes (37%)
I'm usually in-credit – GREAT service in last 6 months		60 votes (32%)
I'm usually overdrawn – POOR service in last 6 months		14 votes (7%)
I'm usually overdrawn – OK service in last 6 months		12 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (2%)

Barclays Bank (813 votes)

I'm usually in-credit – POOR service in last 6 months		88 votes (11%)
I'm usually in-credit – OK service in last 6 months		311 votes (38%)
I'm usually in-credit – GREAT service in last 6 months		259 votes (32%)
I'm usually overdrawn – POOR service in last 6 months		43 votes (5%)
I'm usually overdrawn – OK service in last 6 months		72 votes (9%)
I'm usually overdrawn – GREAT service in last 6 months		40 votes (5%)

Co-Op Bank (744 votes)

I'm usually in-credit – POOR service in last 6 months		23 votes (3%)
I'm usually in-credit – OK service in last 6 months		109 votes (15%)
I'm usually in-credit – GREAT service in last 6 months		539 votes (72%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (1%)
I'm usually overdrawn – OK service in last 6 months		19 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		48 votes (6%)

First Direct (1082 votes)

I'm usually in-credit – POOR service in last 6 months		12 votes (1%)
I'm usually in-credit – OK service in last 6 months		66 votes (6%)
I'm usually in-credit – GREAT service in last 6 months		880 votes (81%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (0%)
I'm usually overdrawn – OK service in last 6 months		14 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		106 votes (10%)

Halifax (846 votes)

I'm usually in-credit – POOR service in last 6 months		107 votes (13%)
I'm usually in-credit – OK service in last 6 months		367 votes (43%)
I'm usually in-credit – GREAT service in last 6 months		258 votes (30%)
I'm usually overdrawn – POOR service in last 6 months		46 votes (5%)
I'm usually overdrawn – OK service in last 6 months		47 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		21 votes (2%)

HSBC (758 votes)

I'm usually in-credit – POOR service in last 6 months		69 votes (9%)
I'm usually in-credit – OK service in last 6 months		278 votes (37%)
I'm usually in-credit – GREAT service in last 6 months		268 votes (35%)
I'm usually overdrawn – POOR service in last 6 months		43 votes (6%)
I'm usually overdrawn – OK service in last 6 months		49 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		51 votes (7%)

Lloyds TSB (1095 votes)

I'm usually in-credit – POOR service in last 6 months		119 votes (11%)
I'm usually in-credit – OK service in last 6 months		419 votes (38%)
I'm usually in-credit – GREAT service in last 6 months		370 votes (34%)
I'm usually overdrawn – POOR service in last 6 months		59 votes (5%)
I'm usually overdrawn – OK service in last 6 months		72 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months		56 votes (5%)

Metro Bank (25 votes)

I'm usually in-credit – POOR service in last 6 months		1 votes (4%)
I'm usually in-credit – OK service in last 6 months		6 votes (24%)
I'm usually in-credit – GREAT service in last 6 months		17 votes (68%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (4%)

Nationwide (1026 votes)

I'm usually in-credit – POOR service in last 6 months		50 votes (5%)
I'm usually in-credit – OK service in last 6 months		302 votes (29%)
I'm usually in-credit – GREAT service in last 6 months		547 votes (53%)
I'm usually overdrawn – POOR service in last 6 months		17 votes (2%)
I'm usually overdrawn – OK service in last 6 months		35 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		75 votes (7%)

Natwest & Royal Bank Of Scotland (1297 votes)

I'm usually in-credit – POOR service in last 6 months		204 votes (16%)
I'm usually in-credit – OK service in last 6 months		467 votes (36%)
I'm usually in-credit – GREAT service in last 6 months		369 votes (28%)
I'm usually overdrawn – POOR service in last 6 months		68 votes (5%)
I'm usually overdrawn – OK service in last 6 months		111 votes (9%)
I'm usually overdrawn – GREAT service in last 6 months		78 votes (6%)

Santander and Alliance & Leicester (1434 votes)

I'm usually in-credit – POOR service in last 6 months		304 votes (21%)
I'm usually in-credit – OK service in last 6 months		515 votes (36%)
I'm usually in-credit – GREAT service in last 6 months		408 votes (28%)
I'm usually overdrawn – POOR service in last 6 months		74 votes (5%)
I'm usually overdrawn – OK service in last 6 months		88 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		45 votes (3%)

Ulster Bank (93 votes)

I'm usually in-credit – POOR service in last 6 months		45 votes (48%)
I'm usually in-credit – OK service in last 6 months		11 votes (12%)
I'm usually in-credit – GREAT service in last 6 months		10 votes (11%)
I'm usually overdrawn – POOR service in last 6 months		12 votes (13%)
I'm usually overdrawn – OK service in last 6 months		11 votes (12%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (4%)

                   9,403 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.