How do you rate your telecoms provider?
We can tell you who the cheapest providers are – but to find out if their service is any good, we need your help. Every six months, we ask you for your customer service experience - ignore price - with current home phone and broadband (not mobile broadband) providers. Please vote below. Broadband/phone bundle? Pick the same provider for each. This poll has now closed. Please vote in the new poll-Is your central heating on?
We can tell you who the cheapest providers are – but to find out if their service is any good, we need your help.
Every six months, we ask you for your customer service experience - ignore price - with current home phone and broadband (not mobile broadband) providers. Please vote below.
Broadband/phone bundle? Pick the same provider for each.
This poll has now closed. Please vote in the new poll-Is your central heating on?
Results
We've merged home phone and broadband results together for clarity. The split results will be available in the Cheap Home Phones article soon.
24Talk (6 votes)| Rating | ||
| Good |  |
2 votes (33%) |
| Ok | |
1 votes (17%) |
| Poor | |
3 votes (50%) |
AAISP (2 votes) - broadband only
| Rating | ||
| Good | |
2 votes (100%) |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
ADSL24 (7 votes) - broadband only
| Rating | ||
| Good | |
6 votes (86%) |
| Ok | 0 votes (0%) | |
| Poor | |
1 votes (14%) |
AOL (219 votes)
| Rating | ||
| Good | |
57 votes (26%) |
| Ok | |
79 votes (36%) |
| Poor | |
83 votes (38%) |
Aquiss (1 votes) - broadband only
| Rating | ||
| Good | |
1 votes (100%) |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
Auracall (0 votes) - home phone only
| Rating | ||
| Good | 0 votes (0%) | |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
BE (80 votes)
| Rating | ||
| Good | |
65 votes (81%) |
| Ok | |
12 votes (15%) |
| Poor | |
3 votes (4%) |
BT (1825 votes)
| Rating | ||
| Good | |
935 votes (51%) |
| Ok | |
427 votes (23%) |
| Poor | |
463 votes (25%) |
Demon (17 votes) - broadband only
| Rating | ||
| Good | |
11 votes (65%) |
| Ok | |
4 votes (24%) |
| Poor | |
2 votes (12%) |
Direct Save Telecom (5 votes)
| Rating | ||
| Good | |
1 votes (20%) |
| Ok | |
3 votes (60%) |
| Poor | |
1 votes (20%) |
Eclipse (30 votes)
| Rating | ||
| Good | |
24 votes (80%) |
| Ok | |
6 votes (20%) |
| Poor | 0 votes (0%) |
Fast (2 votes)
| Rating | ||
| Good | |
2 votes (100%) |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
Firefly (1 votes) - broadband only
| Rating | ||
| Good | |
1 votes (100%) |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
Greenbee/Waitrose (7 votes)
| Rating | ||
| Good | |
4 votes (57%) |
| Ok | |
3 votes (43%) |
| Poor | 0 votes (0%) |
IDNET (5 votes)
| Rating | ||
| Good | |
5 votes (100%) |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
Kingston Communications (KC Talk and Karoo) (91 votes)
| Rating | ||
| Good | |
31 votes (34%) |
| Ok | |
19 votes (21%) |
| Poor | |
41 votes (45%) |
Madasafish (19 votes)
| Rating | ||
| Good | |
13 votes (68%) |
| Ok | |
5 votes (26%) |
| Poor | |
1 votes (5%) |
O2 (619 votes)
| Rating | ||
| Good | |
462 votes (75%) |
| Ok | |
108 votes (17%) |
| Poor | |
49 votes (8%) |
Orange (205 votes)
| Rating | ||
| Good | |
86 votes (42%) |
| Ok | |
53 votes (26%) |
| Poor | |
66 votes (32%) |
Pipex (Now TalkTalk) (30 votes)
| Rating | ||
| Good | |
12 votes (40%) |
| Ok | |
12 votes (40%) |
| Poor | |
6 votes (20%) |
Plusnet (960 votes)
| Rating | ||
| Good | |
771 votes (80%) |
| Ok | |
135 votes (14%) |
| Poor | |
54 votes (6%) |
Post Office (149 votes)
| Rating | ||
| Good | |
103 votes (69%) |
| Ok | |
29 votes (19%) |
| Poor | |
17 votes (11%) |
Primus (62 votes)
| Rating | ||
| Good | |
31 votes (50%) |
| Ok | |
13 votes (21%) |
| Poor | |
18 votes (29%) |
Sky (841 votes)
| Rating | ||
| Good | |
433 votes (51%) |
| Ok | |
205 votes (24%) |
| Poor | |
203 votes (24%) |
Smallworld (1 votes)
| Rating | ||
| Good | 0 votes (0%) | |
| Ok | 0 votes (0%) | |
| Poor | |
1 votes (100%) |
Southern Electric (3 votes)
| Rating | ||
| Good | |
3 votes (100%) |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
TalkTalk (1316 votes)
| Rating | ||
| Good | |
473 votes (36%) |
| Ok | |
333 votes (25%) |
| Poor | |
510 votes (39%) |
Tesco (44 votes)
| Rating | ||
| Good | |
15 votes (34%) |
| Ok | |
11 votes (25%) |
| Poor | |
18 votes (41%) |
The Phone Co-op (11 votes)
| Rating | ||
| Good | |
9 votes (82%) |
| Ok | |
1 votes (9%) |
| Poor | |
1 votes (9%) |
Tiscali (Now TalkTalk) (175 votes)
| Rating | ||
| Good | |
43 votes (25%) |
| Ok | |
65 votes (37%) |
| Poor | |
67 votes (38%) |
Utility Warehouse (192 votes)
Utility Warehouse is a network marketing company meaning many of its customers also sell the product - this is likely to positively skew its votes.
| Rating | ||
| Good | |
172 votes (90%) |
| Ok | |
8 votes (4%) |
| Poor | |
12 votes (6%) |
Virgin Media (cable) (1377 votes)
| Rating | ||
| Good | |
826 votes (60%) |
| Ok | |
306 votes (22%) |
| Poor | |
245 votes (18%) |
Virgin National (non-cable) (61 votes)
| Rating | ||
| Good | |
16 votes (26%) |
| Ok | |
25 votes (41%) |
| Poor | |
20 votes (33%) |
Vivaciti.net (1 votes)
| Rating | ||
| Good | |
1 votes (100%) |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
Vodafone At Home (3 votes)
| Rating | ||
| Good | |
2 votes (67%) |
| Ok | |
1 votes (33%) |
| Poor | 0 votes (0%) |
Xilo/Uno (4 votes) - broadband only
| Rating | ||
| Good | |
4 votes (100%) |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
YourCalls.net (0 votes)
| Rating | ||
| Good | 0 votes (0%) | |
| Ok | 0 votes (0%) | |
| Poor | 0 votes (0%) |
Zen (50 votes)
| Rating | ||
| Good | |
49 votes (98%) |
| Ok | |
1 votes (2%) |
| Poor | 0 votes (0%) |
Other (71 votes)
| Rating | ||
| Good | |
44 votes (62%) |
| Ok | |
18 votes (25%) |
| Poor | |
9 votes (13%) |
None (100 votes)
| Rating | ||
| I don't have a home phone | |
72 votes (72%) |
| I don't have home broadband | |
28 votes (28%) |
17038 ratings have been selected.
We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.
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