Is your home phone and broadband provider any good?

13 November 2012

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We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help, so twice a year we ask you to tell us about your customer service experiences. Please rate your provider(s) on customer service (not price) over the past 6 MONTHS. Phone & broadband from same provider? Rate each service separately. Is your provider missing? Suggest it in the forum discussion.

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help, so twice a year we ask you to tell us about your customer service experiences. Please rate your provider(s) on customer service (not price) over the past 6 MONTHS. Phone & broadband from same provider? Rate each service separately. Is your provider missing? Suggest it in the forum discussion.

Results

24Talk

Home phone rating (9 votes)			Broadband rating (13 votes)
Good		4 votes (44%)	Good		8 votes (62%)
OK		4 votes (44%)	OK		3 votes (23%)
Poor		1 votes (11%)	Poor		2 votes (15%)

AAISP

It doesn't offer home phones.			Broadband rating (5 votes)
			Good		5 votes (100%)
			OK		0 votes (0%)
			Poor		0 votes (0%)

ADSL24

Home phone rating (3 votes)			Broadband rating (13 votes)
Good		3 votes (100%)	Good		11 votes (85%)
OK		0 votes (0%)	OK		1 votes (8%)
Poor		0 votes (0%)	Poor		1 votes (8%)

AOL

Home phone rating (108 votes)			Broadband rating (237 votes)
Good		62 votes (57%)	Good		91 votes (38%)
OK		36 votes (33%)	OK		72 votes (30%)
Poor		10 votes (9%)	Poor		74 votes (31%)

Aquiss

It doesn't offer home phones.			Broadband rating (3 votes)
			Good		3 votes (100%)
			OK		0 votes (0%)
			Poor		0 votes (0%)

Auracall

Home phone rating (1 votes)			It doesn't offer broadband.
Good		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Be

Home phone rating (16 votes)			Broadband rating (72 votes)
Good		14 votes (88%)	Good		60 votes (83%)
OK		2 votes (13%)	OK		11 votes (15%)
Poor		0 votes (0%)	Poor		1 votes (1%)

BT

Home phone rating (3564 votes)			Broadband rating (2415 votes)
Good		1993 votes (56%)	Good		1243 votes (51%)
OK		1151 votes (32%)	OK		557 votes (23%)
Poor		420 votes (12%)	Poor		615 votes (25%)

Demon

It doesn't offer home phones.			Broadband rating (26 votes)
			Good		16 votes (62%)
			OK		5 votes (19%)
			Poor		5 votes (19%)

Direct Save Telecom

Home phone rating (6 votes)			Broadband rating (5 votes)
Good		5 votes (83%)	Good		4 votes (80%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		1 votes (17%)	Poor		1 votes (20%)

Eclipse

Home phone rating (21 votes)			Broadband rating (48 votes)
Good		20 votes (95%)	Good		46 votes (96%)
OK		1 votes (5%)	OK		2 votes (4%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Fast

Home phone rating (1 votes)			Broadband rating (3 votes)
Good		1 votes (100%)	Good		2 votes (67%)
OK		0 votes (0%)	OK		1 votes (33%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Firefly

It doesn't offer home phones.			Broadband rating (1 votes)
			Good		1 votes (100%)
			OK		0 votes (0%)
			Poor		0 votes (0%)

IDNet

Home phone rating (4 votes)			Broadband rating (5 votes)
Good		4 votes (100%)	Good		5 votes (100%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

John Lewis (formerly Greenbee/Waitrose)

Home phone rating (18 votes)			Broadband rating (25 votes)
Good		16 votes (89%)	Good		21 votes (84%)
OK		2 votes (11%)	OK		4 votes (16%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Kingston Communications

Home phone rating (92 votes)			Broadband rating (87 votes)
Good		39 votes (42%)	Good		34 votes (39%)
OK		34 votes (37%)	OK		22 votes (25%)
Poor		19 votes (21%)	Poor		31 votes (36%)

Madasafish

Home phone rating (13 votes)			Broadband rating (20 votes)
Good		12 votes (92%)	Good		15 votes (75%)
OK		1 votes (8%)	OK		2 votes (10%)
Poor		0 votes (0%)	Poor		3 votes (15%)

O2

Home phone rating (304 votes)			Broadband rating (662 votes)
Good		244 votes (80%)	Good		483 votes (73%)
OK		52 votes (17%)	OK		130 votes (20%)
Poor		8 votes (3%)	Poor		49 votes (7%)

Orange

Home phone rating (141 votes)			Broadband rating (228 votes)
Good		86 votes (61%)	Good		93 votes (41%)
OK		42 votes (30%)	OK		57 votes (25%)
Poor		13 votes (9%)	Poor		78 votes (34%)

Pipex

Home phone rating (2 votes)			Broadband rating (8 votes)
Good		2 votes (100%)	Good		3 votes (38%)
OK		0 votes (0%)	OK		3 votes (38%)
Poor		0 votes (0%)	Poor		2 votes (25%)

Plusnet

Home phone rating (837 votes)			Broadband rating (1260 votes)
Good		733 votes (88%)	Good		1022 votes (81%)
OK		86 votes (10%)	OK		167 votes (13%)
Poor		18 votes (2%)	Poor		71 votes (6%)

Post Office

Home phone rating (252 votes)			Broadband rating (166 votes)
Good		204 votes (81%)	Good		112 votes (67%)
OK		36 votes (14%)	OK		31 votes (19%)
Poor		12 votes (5%)	Poor		23 votes (14%)

Primus

Home phone rating (222 votes)			Broadband rating (74 votes)
Good		136 votes (61%)	Good		36 votes (49%)
OK		50 votes (23%)	OK		16 votes (22%)
Poor		36 votes (16%)	Poor		22 votes (30%)

Sky

Home phone rating (1291 votes)			Broadband rating (1381 votes)
Good		802 votes (62%)	Good		684 votes (50%)
OK		389 votes (30%)	OK		343 votes (25%)
Poor		100 votes (8%)	Poor		354 votes (26%)

Smallworld

Home phone rating (3 votes)			Broadband rating (5 votes)
Good		3 votes (100%)	Good		3 votes (60%)
OK		0 votes (0%)	OK		2 votes (40%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Southern Electric

Home phone rating (9 votes)			Broadband rating (3 votes)
Good		7 votes (78%)	Good		2 votes (67%)
OK		2 votes (22%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		1 votes (33%)

TalkTalk

Home phone rating (2179 votes)			Broadband rating (2195 votes)
Good		1319 votes (61%)	Good		864 votes (39%)
OK		610 votes (28%)	OK		593 votes (27%)
Poor		250 votes (11%)	Poor		738 votes (34%)

Tesco

Home phone rating (75 votes)			Broadband rating (83 votes)
Good		42 votes (56%)	Good		35 votes (42%)
OK		27 votes (36%)	OK		16 votes (19%)
Poor		6 votes (8%)	Poor		32 votes (39%)

The Phone Co-op

Home phone rating (20 votes)			Broadband rating (13 votes)
Good		20 votes (100%)	Good		13 votes (100%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Tiscali

Home phone rating (18 votes)			Broadband rating (42 votes)
Good		9 votes (50%)	Good		16 votes (38%)
OK		5 votes (28%)	OK		11 votes (26%)
Poor		4 votes (22%)	Poor		15 votes (36%)

Utility Warehouse

Home phone rating (248 votes)			Broadband rating (234 votes)
Good		241 votes (97%)	Good		216 votes (92%)
OK		5 votes (2%)	OK		10 votes (4%)
Poor		2 votes (1%)	Poor		8 votes (3%)

Virgin Media

Home phone rating (1550 votes)			Broadband rating (2080 votes)
Good		917 votes (59%)	Good		1230 votes (59%)
OK		495 votes (32%)	OK		518 votes (25%)
Poor		138 votes (9%)	Poor		332 votes (16%)

Virgin National

Home phone rating (476 votes)			Broadband rating (261 votes)
Good		307 votes (64%)	Good		139 votes (53%)
OK		127 votes (27%)	OK		45 votes (17%)
Poor		42 votes (9%)	Poor		77 votes (30%)

Vivaciti

Home phone rating (0 votes)			Broadband rating (2 votes)
Good		0 votes (0%)	Good		1 votes (50%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		1 votes (50%)

Vodafone At Home

Home phone rating (0 votes)			Broadband rating (5 votes)
Good		0 votes (0%)	Good		1 votes (20%)
OK		0 votes (0%)	OK		2 votes (40%)
Poor		0 votes (0%)	Poor		2 votes (40%)

Xilo

Home phone rating (2 votes)			Broadband rating (4 votes)
Good		2 votes (100%)	Good		4 votes (100%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

YourCalls.net

Home phone rating (4 votes)			Broadband rating (1 votes)
Good		2 votes (50%)	Good		1 votes (100%)
OK		2 votes (50%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Zen

Home phone rating (22 votes)			Broadband rating (75 votes)
Good		22 votes (100%)	Good		75 votes (100%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Other

Home phone rating (43 votes)			Broadband rating (68 votes)
Good		28 votes (65%)	Good		41 votes (60%)
OK		11 votes (26%)	OK		18 votes (26%)
Poor		4 votes (9%)	Poor		9 votes (13%)

Of the 11,971 people who voted in this poll, 417 (3%) didn't have a home phone service, and 143 (1%) didn't have home broadband.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.