How do you rate your home phone and broadband provider?

18 January 2016

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We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences. Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS. Phone and broadband from the same provider? Rate each service separately.

We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Results

Aquiss

Phone (2 votes)			Broadband (5 votes)
Great		1 votes (50%)	Great		3 votes (60%)
OK		0 votes (0%)	OK		1 votes (20%)
Poor		1 votes (50%)	Poor		1 votes (20%)

B4RN

Phone (6 votes)			Broadband (5 votes)
Great		2 votes (33%)	Great		4 votes (80%)
OK		3 votes (50%)	OK		0 votes (0%)
Poor		1 votes (17%)	Poor		1 votes (20%)

BT

Phone (1992 votes)			Broadband (1541 votes)
Great		542 votes (27%)	Great		413 votes (27%)
OK		851 votes (43%)	OK		444 votes (29%)
Poor		599 votes (30%)	Poor		684 votes (44%)

Direct Save Telecom

Phone (9 votes)			Broadband (9 votes)
Great		6 votes (67%)	Great		5 votes (56%)
OK		2 votes (22%)	OK		3 votes (33%)
Poor		1 votes (11%)	Poor		1 votes (11%)

Eclipse

Phone (13 votes)			Broadband (17 votes)
Great		10 votes (77%)	Great		12 votes (71%)
OK		1 votes (8%)	OK		3 votes (18%)
Poor		2 votes (15%)	Poor		2 votes (12%)

EE

Phone (410 votes)			Broadband (346 votes)
Great		148 votes (36%)	Great		102 votes (29%)
OK		141 votes (34%)	OK		100 votes (29%)
Poor		121 votes (30%)	Poor		144 votes (42%)

Fuel Broadband (formerly Primus)

Phone (81 votes)			Broadband (58 votes)
Great		47 votes (58%)	Great		30 votes (52%)
OK		23 votes (28%)	OK		12 votes (21%)
Poor		11 votes (14%)	Poor		16 votes (28%)

John Lewis

Phone (46 votes)			Broadband (45 votes)
Great		34 votes (74%)	Great		32 votes (71%)
OK		6 votes (13%)	OK		6 votes (13%)
Poor		6 votes (13%)	Poor		7 votes (16%)

KCOM Group (Kingston Communications)

Phone (105 votes)			Broadband (95 votes)
Great		23 votes (22%)	Great		10 votes (11%)
OK		42 votes (40%)	OK		28 votes (29%)
Poor		40 votes (38%)	Poor		57 votes (60%)

Origin Broadband

Phone (8 votes)			Broadband (5 votes)
Great		6 votes (75%)	Great		5 votes (100%)
OK		2 votes (25%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Ovo Broadband

Phone (11 votes)			Broadband (4 votes)
Great		6 votes (55%)	Great		3 votes (75%)
OK		2 votes (18%)	OK		1 votes (25%)
Poor		3 votes (27%)	Poor		0 votes (0%)

Plusnet

Phone (921 votes)			Broadband (895 votes)
Great		576 votes (63%)	Great		533 votes (60%)
OK		233 votes (25%)	OK		208 votes (23%)
Poor		112 votes (12%)	Poor		154 votes (17%)

Pop Telecom

Phone (8 votes)			Broadband (4 votes)
Great		2 votes (25%)	Great		0 votes (0%)
OK		6 votes (75%)	OK		3 votes (75%)
Poor		0 votes (0%)	Poor		1 votes (25%)

Post Office

Phone (146 votes)			Broadband (105 votes)
Great		72 votes (49%)	Great		44 votes (42%)
OK		51 votes (35%)	OK		30 votes (29%)
Poor		23 votes (16%)	Poor		31 votes (30%)

Relish

Phone ( votes)			Broadband (3 votes)
			Great		0 votes (0%)
			OK		2 votes (67%)
			Poor		1 votes (33%)

Sky

Phone (1051 votes)			Broadband (1051 votes)
Great		393 votes (37%)	Great		387 votes (37%)
OK		457 votes (43%)	OK		359 votes (34%)
Poor		201 votes (19%)	Poor		305 votes (29%)

SSE Broadband

Phone (94 votes)			Broadband (85 votes)
Great		61 votes (65%)	Great		55 votes (65%)
OK		21 votes (22%)	OK		11 votes (13%)
Poor		12 votes (13%)	Poor		19 votes (22%)

TalkTalk

Phone (1463 votes)			Broadband (1331 votes)
Great		334 votes (23%)	Great		221 votes (17%)
OK		569 votes (39%)	OK		348 votes (26%)
Poor		560 votes (38%)	Poor		762 votes (57%)

TenTel

Phone (9 votes)			Broadband (15 votes)
Great		3 votes (33%)	Great		2 votes (13%)
OK		4 votes (44%)	OK		7 votes (47%)
Poor		2 votes (22%)	Poor		6 votes (40%)

Tesco Broadband (now owned by TalkTalk)

Phone (19 votes)			Broadband (20 votes)
Great		8 votes (42%)	Great		7 votes (35%)
OK		7 votes (37%)	OK		5 votes (25%)
Poor		4 votes (21%)	Poor		8 votes (40%)

The Phone Co-op

Phone (23 votes)			Broadband (21 votes)
Great		21 votes (91%)	Great		19 votes (90%)
OK		2 votes (9%)	OK		2 votes (10%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Utility Warehouse

Phone (169 votes)			Broadband (162 votes)
Great		123 votes (73%)	Great		111 votes (69%)
OK		34 votes (20%)	OK		31 votes (19%)
Poor		12 votes (7%)	Poor		20 votes (12%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Virgin Media

Phone (1140 votes)			Broadband (1257 votes)
Great		489 votes (43%)	Great		627 votes (50%)
OK		475 votes (42%)	OK		371 votes (30%)
Poor		176 votes (15%)	Poor		259 votes (21%)

Vodafone

Phone (47 votes)			Broadband (43 votes)
Great		24 votes (51%)	Great		29 votes (67%)
OK		14 votes (30%)	OK		4 votes (9%)
Poor		9 votes (19%)	Poor		10 votes (23%)

Zen

Phone (66 votes)			Broadband (96 votes)
Great		62 votes (94%)	Great		92 votes (96%)
OK		4 votes (6%)	OK		4 votes (4%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Other

Phone (39 votes)			Broadband (70 votes)
Great		22 votes (56%)	Great		39 votes (56%)
OK		8 votes (21%)	OK		16 votes (23%)
Poor		9 votes (23%)	Poor		15 votes (21%)

                   15166 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.