Is your energy company's service any good?

Is your energy company's service any good?

Hopefully the winter’s cold’s now long gone, so it’s the perfect time for our six-monthly poll to test how your energy firm has performed.  This is about customer service though, not price (most still overpay £300/yr, do check the Cheap Energy Club to see if you can save).

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS. If you’ve gas & elec with different firms, rate both.

Results

British Gas / Scottish Gas (584 votes)
Great 219 votes (38%)
OK 183 votes (31%)
Poor 182 votes (31%)
EDF (397 votes)
Great 251 votes (63%)
OK 94 votes (24%)
Poor 52 votes (13%)
E.on (571 votes)
Great 326 votes (57%)
OK 172 votes (30%)
Poor 73 votes (13%)
Npower (407 votes)
Great 62 votes (15%)
OK 110 votes (27%)
Poor 235 votes (58%)
Scottish Power (464 votes)
Great 122 votes (26%)
OK 111 votes (24%)
Poor 231 votes (50%)
SSE (163 votes)
Great 87 votes (53%)
OK 45 votes (28%)
Poor 31 votes (19%)
Atlantic (SSE) (10 votes)
Great 6 votes (60%)
OK 4 votes (40%)
Poor 0 votes (0%)
Avro Energy (12 votes)
Great 6 votes (50%)
OK 3 votes (25%)
Poor 3 votes (25%)
Better Energy Supply (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Bristol Energy (17 votes)
Great 12 votes (71%)
OK 1 votes (6%)
Poor 4 votes (24%)
Bulb Energy (73 votes)
Great 69 votes (95%)
OK 2 votes (3%)
Poor 2 votes (3%)
Cardiff Energy Supply Limited (2 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 2 votes (100%)
Co-operative Energy (209 votes)
Great 37 votes (18%)
OK 38 votes (18%)
Poor 134 votes (64%)
Daligas (21 votes)
Great 10 votes (48%)
OK 5 votes (24%)
Poor 6 votes (29%)
E (formerly Lorimer Power and Epower) (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Ebico (42 votes)
Great 35 votes (83%)
OK 5 votes (12%)
Poor 2 votes (5%)
Economy Energy (3 votes)
Great 1 votes (33%)
OK 0 votes (0%)
Poor 2 votes (67%)
Ecotricity (174 votes)
Great 151 votes (87%)
OK 4 votes (2%)
Poor 19 votes (11%)
Extra Energy (168 votes)
Great 22 votes (13%)
OK 28 votes (17%)
Poor 118 votes (70%)
Fairer Power (6 votes)
Great 3 votes (50%)
OK 1 votes (17%)
Poor 2 votes (33%)
First Utility (446 votes)
Great 231 votes (52%)
OK 114 votes (26%)
Poor 101 votes (23%)
Flow Energy (93 votes)
Great 56 votes (60%)
OK 21 votes (23%)
Poor 16 votes (17%)
Future Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
GB Energy Supply (166 votes)
Great 125 votes (75%)
OK 26 votes (16%)
Poor 15 votes (9%)
GnERGY (11 votes)
Great 9 votes (82%)
OK 2 votes (18%)
Poor 0 votes (0%)
Go Effortless Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Good Energy (125 votes)
Great 113 votes (90%)
OK 4 votes (3%)
Poor 8 votes (6%)
Green Energy (13 votes)
Great 12 votes (92%)
OK 0 votes (0%)
Poor 1 votes (8%)
Green Star Energy (55 votes)
Great 28 votes (51%)
OK 13 votes (24%)
Poor 14 votes (25%)
Iresa Limited (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
iSupplyEnergy (28 votes)
Great 12 votes (43%)
OK 8 votes (29%)
Poor 8 votes (29%)
LoCO2 Energy (4 votes)
Great 2 votes (50%)
OK 1 votes (25%)
Poor 1 votes (25%)
M&S Energy (15 votes)
Great 7 votes (47%)
OK 7 votes (47%)
Poor 1 votes (7%)
Octopus Energy (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
Ovo Energy (794 votes)
Great 695 votes (88%)
OK 67 votes (8%)
Poor 32 votes (4%)
Peterborough Energy (2 votes)
Great 2 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Places for People Energy (16 votes)
Great 10 votes (63%)
OK 4 votes (25%)
Poor 2 votes (13%)
Robin Hood Energy (31 votes)
Great 19 votes (61%)
OK 10 votes (32%)
Poor 2 votes (6%)
Sainsbury’s Energy (95 votes)
Great 41 votes (43%)
OK 35 votes (37%)
Poor 19 votes (20%)
Scottish Hydro (SSE) (24 votes)
Great 9 votes (38%)
OK 7 votes (29%)
Poor 8 votes (33%)
So Energy (24 votes)
Great 20 votes (83%)
OK 2 votes (8%)
Poor 2 votes (8%)
Southend Energy (4 votes)
Great 1 votes (25%)
OK 3 votes (75%)
Poor 0 votes (0%)
Spark Energy (18 votes)
Great 5 votes (28%)
OK 5 votes (28%)
Poor 8 votes (44%)
Swalec (SSE) (21 votes)
Great 7 votes (33%)
OK 9 votes (43%)
Poor 5 votes (24%)
Telecom Plus/Utility Warehouse (60 votes)
Great 45 votes (75%)
OK 4 votes (7%)
Poor 11 votes (18%)
Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.
Utilita (14 votes)
Great 7 votes (50%)
OK 3 votes (21%)
Poor 4 votes (29%)
Zog Energy (106 votes)
Great 103 votes (97%)
OK 3 votes (3%)
Poor 0 votes (0%)
I don’t know who my energy provider is (14 votes)
  14 votes (100%)

           4,872 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.