Is your energy company's service any good?

22 May 2016

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Hopefully the winter’s cold’s now long gone, so it’s the perfect time for our six-monthly poll to test how your energy firm has performed.  This is about customer service though, not price (most still overpay £300/yr, do check the Cheap Energy Club to see if you can save). Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS. If you’ve gas & elec with different firms, rate both.

Hopefully the winter’s cold’s now long gone, so it’s the perfect time for our six-monthly poll to test how your energy firm has performed.  This is about customer service though, not price (most still overpay £300/yr, do check the Cheap Energy Club to see if you can save).

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS. If you’ve gas & elec with different firms, rate both.

Results

British Gas / Scottish Gas (584 votes)

Great		219 votes (38%)
OK		183 votes (31%)
Poor		182 votes (31%)

EDF (397 votes)

Great		251 votes (63%)
OK		94 votes (24%)
Poor		52 votes (13%)

E.on (571 votes)

Great		326 votes (57%)
OK		172 votes (30%)
Poor		73 votes (13%)

Npower (407 votes)

Great		62 votes (15%)
OK		110 votes (27%)
Poor		235 votes (58%)

Scottish Power (464 votes)

Great		122 votes (26%)
OK		111 votes (24%)
Poor		231 votes (50%)

SSE (163 votes)

Great		87 votes (53%)
OK		45 votes (28%)
Poor		31 votes (19%)

Atlantic (SSE) (10 votes)

Great		6 votes (60%)
OK		4 votes (40%)
Poor		0 votes (0%)

Avro Energy (12 votes)

Great		6 votes (50%)
OK		3 votes (25%)
Poor		3 votes (25%)

Better Energy Supply (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Bristol Energy (17 votes)

Great		12 votes (71%)
OK		1 votes (6%)
Poor		4 votes (24%)

Bulb Energy (73 votes)

Great		69 votes (95%)
OK		2 votes (3%)
Poor		2 votes (3%)

Cardiff Energy Supply Limited (2 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		2 votes (100%)

Co-operative Energy (209 votes)

Great		37 votes (18%)
OK		38 votes (18%)
Poor		134 votes (64%)

Daligas (21 votes)

Great		10 votes (48%)
OK		5 votes (24%)
Poor		6 votes (29%)

E (formerly Lorimer Power and Epower) (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Ebico (42 votes)

Great		35 votes (83%)
OK		5 votes (12%)
Poor		2 votes (5%)

Economy Energy (3 votes)

Great		1 votes (33%)
OK		0 votes (0%)
Poor		2 votes (67%)

Ecotricity (174 votes)

Great		151 votes (87%)
OK		4 votes (2%)
Poor		19 votes (11%)

Extra Energy (168 votes)

Great		22 votes (13%)
OK		28 votes (17%)
Poor		118 votes (70%)

Fairer Power (6 votes)

Great		3 votes (50%)
OK		1 votes (17%)
Poor		2 votes (33%)

First Utility (446 votes)

Great		231 votes (52%)
OK		114 votes (26%)
Poor		101 votes (23%)

Flow Energy (93 votes)

Great		56 votes (60%)
OK		21 votes (23%)
Poor		16 votes (17%)

Future Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

GB Energy Supply (166 votes)

Great		125 votes (75%)
OK		26 votes (16%)
Poor		15 votes (9%)

GnERGY (11 votes)

Great		9 votes (82%)
OK		2 votes (18%)
Poor		0 votes (0%)

Go Effortless Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Good Energy (125 votes)

Great		113 votes (90%)
OK		4 votes (3%)
Poor		8 votes (6%)

Green Energy (13 votes)

Great		12 votes (92%)
OK		0 votes (0%)
Poor		1 votes (8%)

Green Star Energy (55 votes)

Great		28 votes (51%)
OK		13 votes (24%)
Poor		14 votes (25%)

Iresa Limited (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

iSupplyEnergy (28 votes)

Great		12 votes (43%)
OK		8 votes (29%)
Poor		8 votes (29%)

LoCO2 Energy (4 votes)

Great		2 votes (50%)
OK		1 votes (25%)
Poor		1 votes (25%)

M&S Energy (15 votes)

Great		7 votes (47%)
OK		7 votes (47%)
Poor		1 votes (7%)

Octopus Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Ovo Energy (794 votes)

Great		695 votes (88%)
OK		67 votes (8%)
Poor		32 votes (4%)

Peterborough Energy (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Places for People Energy (16 votes)

Great		10 votes (63%)
OK		4 votes (25%)
Poor		2 votes (13%)

Robin Hood Energy (31 votes)

Great		19 votes (61%)
OK		10 votes (32%)
Poor		2 votes (6%)

Sainsbury’s Energy (95 votes)

Great		41 votes (43%)
OK		35 votes (37%)
Poor		19 votes (20%)

Scottish Hydro (SSE) (24 votes)

Great		9 votes (38%)
OK		7 votes (29%)
Poor		8 votes (33%)

So Energy (24 votes)

Great		20 votes (83%)
OK		2 votes (8%)
Poor		2 votes (8%)

Southend Energy (4 votes)

Great		1 votes (25%)
OK		3 votes (75%)
Poor		0 votes (0%)

Spark Energy (18 votes)

Great		5 votes (28%)
OK		5 votes (28%)
Poor		8 votes (44%)

Swalec (SSE) (21 votes)

Great		7 votes (33%)
OK		9 votes (43%)
Poor		5 votes (24%)

Telecom Plus/Utility Warehouse (60 votes)

Great		45 votes (75%)
OK		4 votes (7%)
Poor		11 votes (18%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Utilita (14 votes)

Great		7 votes (50%)
OK		3 votes (21%)
Poor		4 votes (29%)

Zog Energy (106 votes)

Great		103 votes (97%)
OK		3 votes (3%)
Poor		0 votes (0%)

I don’t know who my energy provider is (14 votes)

		14 votes (100%)

           4,872 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.