How do you rate your energy provider’s recent service?

How do you rate your energy provider’s recent service?

Winter's nearly here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service.

Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.



Results

British Gas / Scottish Gas (229 votes)
Great 69 votes (30%)
OK 75 votes (33%)
Poor 85 votes (37%)
EDF (320 votes)
Great 135 votes (42%)
OK 112 votes (35%)
Poor 73 votes (23%)
E.on (301 votes)
Great 104 votes (35%)
OK 91 votes (30%)
Poor 106 votes (35%)
Npower (201 votes)
Great 45 votes (22%)
OK 61 votes (30%)
Poor 95 votes (47%)
Scottish Power (247 votes)
Great 51 votes (21%)
OK 80 votes (32%)
Poor 116 votes (47%)
SSE (105 votes)
Great 40 votes (38%)
OK 43 votes (41%)
Poor 22 votes (21%)
Affect Energy (41 votes)
Great 39 votes (95%)
OK 2 votes (5%)
Poor 0 votes (0%)
Angelic Energy (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
Atlantic (SSE) (3 votes)
Great 3 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Avid Energy (5 votes)
Great 3 votes (60%)
OK 1 votes (20%)
Poor 1 votes (20%)
Avro Energy (352 votes)
Great 230 votes (65%)
OK 76 votes (22%)
Poor 46 votes (13%)
Better Energy Supply (9 votes)
Great 8 votes (89%)
OK 1 votes (11%)
Poor 0 votes (0%)
Breeze Energy (23 votes)
Great 22 votes (96%)
OK 1 votes (4%)
Poor 0 votes (0%)
Brighter World Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Brilliant Energy (2 votes)
Great 1 votes (50%)
OK 1 votes (50%)
Poor 0 votes (0%)
Bristol Energy (54 votes)
Great 41 votes (76%)
OK 10 votes (19%)
Poor 3 votes (6%)
Bulb (600 votes)
Great 453 votes (76%)
OK 91 votes (15%)
Poor 56 votes (9%)
Boost (Ovo prepay) (6 votes)
Great 2 votes (33%)
OK 1 votes (17%)
Poor 3 votes (50%)
Cardiff Energy Supply Limited (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
Citizen Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Co-op Energy (60 votes)
Great 28 votes (47%)
OK 20 votes (33%)
Poor 12 votes (20%)
Daligas (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
E (formerly Lorimer Power and Epower) (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Ebico (70 votes)
Great 37 votes (53%)
OK 17 votes (24%)
Poor 16 votes (23%)
Economy Energy (85 votes)
Great 8 votes (9%)
OK 6 votes (7%)
Poor 71 votes (84%)
Economy Seven Energy (19 votes)
Great 0 votes (0%)
OK 1 votes (5%)
Poor 18 votes (95%)
Ecotricity (14 votes)
Great 8 votes (57%)
OK 3 votes (21%)
Poor 3 votes (21%)
EnergySW (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Engie (43 votes)
Great 29 votes (67%)
OK 9 votes (21%)
Poor 5 votes (12%)
Enstroga (27 votes)
Great 5 votes (19%)
OK 2 votes (7%)
Poor 20 votes (74%)
Entice Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
ESB Energy (10 votes)
Great 6 votes (60%)
OK 4 votes (40%)
Poor 0 votes (0%)
Eversmartenergy (41 votes)
Great 5 votes (12%)
OK 13 votes (32%)
Poor 23 votes (56%)
Extra Energy (25 votes)
Great 7 votes (28%)
OK 2 votes (8%)
Poor 16 votes (64%)
Fairerpower (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
First Utility (135 votes)
Great 65 votes (48%)
OK 40 votes (30%)
Poor 30 votes (22%)
Fischer Energy (5 votes)
Great 1 votes (20%)
OK 1 votes (20%)
Poor 3 votes (60%)
Flow Energy (74 votes)
Great 36 votes (49%)
OK 12 votes (16%)
Poor 26 votes (35%)
Fosse Energy (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
GB Energy Supply (now part of Co-op Energy) (13 votes)
Great 6 votes (46%)
OK 4 votes (31%)
Poor 3 votes (23%)
Gnergy (4 votes)
Great 3 votes (75%)
OK 1 votes (25%)
Poor 0 votes (0%)
Go Effortless Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Good Energy (11 votes)
Great 8 votes (73%)
OK 0 votes (0%)
Poor 3 votes (27%)
Great North Energy (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
Green Energy (17 votes)
Great 7 votes (41%)
OK 6 votes (35%)
Poor 4 votes (24%)
Green Network Energy (52 votes)
Great 36 votes (69%)
OK 7 votes (13%)
Poor 9 votes (17%)
Green Star Energy (61 votes)
Great 11 votes (18%)
OK 6 votes (10%)
Poor 44 votes (72%)
Gulf Gas & Power UK (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Igloo Energy (12 votes)
Great 10 votes (83%)
OK 2 votes (17%)
Poor 0 votes (0%)
iSupplyEnergy (31 votes)
Great 11 votes (35%)
OK 10 votes (32%)
Poor 10 votes (32%)
Leccy (3 votes)
Great 2 votes (67%)
OK 0 votes (0%)
Poor 1 votes (33%)
Lumo (2 votes)
Great 2 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
M&S Energy (4 votes)
Great 1 votes (25%)
OK 3 votes (75%)
Poor 0 votes (0%)
Nabuh Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Octopus Energy (289 votes)
Great 246 votes (85%)
OK 29 votes (10%)
Poor 14 votes (5%)
OneSelect (47 votes)
Great 16 votes (34%)
OK 5 votes (11%)
Poor 26 votes (55%)
Our Power (18 votes)
Great 5 votes (28%)
OK 3 votes (17%)
Poor 10 votes (56%)
Outfox the Market (316 votes)
Great 31 votes (10%)
OK 46 votes (15%)
Poor 239 votes (76%)
Ovo Energy (448 votes)
Great 353 votes (79%)
OK 72 votes (16%)
Poor 23 votes (5%)
People's Energy (17 votes)
Great 12 votes (71%)
OK 5 votes (29%)
Poor 0 votes (0%)
Peterborough Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Places for People Energy (18 votes)
Great 10 votes (56%)
OK 3 votes (17%)
Poor 5 votes (28%)
Powershop (10 votes)
Great 9 votes (90%)
OK 1 votes (10%)
Poor 0 votes (0%)
Pure Planet (39 votes)
Great 35 votes (90%)
OK 3 votes (8%)
Poor 1 votes (3%)
RAM Energy (4 votes)
Great 3 votes (75%)
OK 1 votes (25%)
Poor 0 votes (0%)
Robin Hood Energy (29 votes)
Great 16 votes (55%)
OK 6 votes (21%)
Poor 7 votes (24%)
Sainsbury's Energy (27 votes)
Great 12 votes (44%)
OK 8 votes (30%)
Poor 7 votes (26%)
Scottish Hydro (SSE) (13 votes)
Great 5 votes (38%)
OK 3 votes (23%)
Poor 5 votes (38%)
So Energy (80 votes)
Great 76 votes (95%)
OK 3 votes (4%)
Poor 1 votes (1%)
Solarplicity (68 votes)
Great 5 votes (7%)
OK 14 votes (21%)
Poor 49 votes (72%)
Southend Energy (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Southern Electric (SSE) (33 votes)
Great 7 votes (21%)
OK 15 votes (45%)
Poor 11 votes (33%)
Spark Energy (25 votes)
Great 3 votes (12%)
OK 5 votes (20%)
Poor 17 votes (68%)
Swalec (SSE) (5 votes)
Great 3 votes (60%)
OK 0 votes (0%)
Poor 2 votes (40%)
Together Energy (40 votes)
Great 6 votes (15%)
OK 4 votes (10%)
Poor 30 votes (75%)
Tonik Energy (339 votes)
Great 287 votes (85%)
OK 36 votes (11%)
Poor 16 votes (5%)
Toto Energy (28 votes)
Great 9 votes (32%)
OK 0 votes (0%)
Poor 19 votes (68%)
Utilita (18 votes)
Great 6 votes (33%)
OK 2 votes (11%)
Poor 10 votes (56%)
Utility Warehouse (133 votes)
Great 114 votes (86%)
OK 5 votes (4%)
Poor 14 votes (11%)
White Rose Energy (7 votes)
Great 3 votes (43%)
OK 4 votes (57%)
Poor 0 votes (0%)
Yorkshire Energy (18 votes)
Great 11 votes (61%)
OK 4 votes (22%)
Poor 3 votes (17%)
Your Energy Sussex (3 votes)
Great 3 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Zebra Power (2 votes)
Great 2 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Zog Energy (107 votes)
Great 107 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
I don't know who my energy provider is (15 votes)
  15 votes (100%)

           5,042 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.