How do you rate your energy provider's recent service?

22 May 2018

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Now it's warmed up, it's a good time to reappraise what your energy provider's service was like over the winter. Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & elec with different firms, rate both. (And while service is important, so too is price - so do a five-min comparison to see if you can save.)

Now it's warmed up, it's a good time to reappraise what your energy provider's service was like over the winter. Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & elec with different firms, rate both. (And while service is important, so too is price - so do a five-min comparison to see if you can save.)

Results

British Gas / Scottish Gas (268 votes)

Great		74 votes (28%)
OK		109 votes (41%)
Poor		85 votes (32%)

EDF (317 votes)

Great		136 votes (43%)
OK		108 votes (34%)
Poor		73 votes (23%)

E.on (289 votes)

Great		105 votes (36%)
OK		121 votes (42%)
Poor		63 votes (22%)

Npower (224 votes)

Great		52 votes (23%)
OK		70 votes (31%)
Poor		102 votes (46%)

Scottish Power (310 votes)

Great		89 votes (29%)
OK		93 votes (30%)
Poor		128 votes (41%)

SSE (125 votes)

Great		68 votes (54%)
OK		37 votes (30%)
Poor		20 votes (16%)

Affect Energy (40 votes)

Great		37 votes (93%)
OK		1 votes (3%)
Poor		2 votes (5%)

Angelic Energy (2 votes)

Great		0 votes (0%)
OK		1 votes (50%)
Poor		1 votes (50%)

Atlantic (SSE) (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Avid Energy (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Avro Energy (217 votes)

Great		144 votes (66%)
OK		57 votes (26%)
Poor		16 votes (7%)

Better Energy Supply (16 votes)

Great		11 votes (69%)
OK		4 votes (25%)
Poor		1 votes (6%)

Breeze Energy (18 votes)

Great		15 votes (83%)
OK		2 votes (11%)
Poor		1 votes (6%)

Brilliant Energy (6 votes)

Great		3 votes (50%)
OK		2 votes (33%)
Poor		1 votes (17%)

Bristol Energy (57 votes)

Great		42 votes (74%)
OK		12 votes (21%)
Poor		3 votes (5%)

Bulb (293 votes)

Great		263 votes (90%)
OK		22 votes (8%)
Poor		8 votes (3%)

Boost (Ovo prepay) (5 votes)

Great		3 votes (60%)
OK		2 votes (40%)
Poor		0 votes (0%)

Cardiff Energy Supply Limited (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Co-operative Energy (79 votes)

Great		41 votes (52%)
OK		18 votes (23%)
Poor		20 votes (25%)

Daligas (6 votes)

Great		2 votes (33%)
OK		2 votes (33%)
Poor		2 votes (33%)

E (formerly Lorimer Power and Epower) (3 votes)

Great		2 votes (67%)
OK		1 votes (33%)
Poor		0 votes (0%)

Ebico (52 votes)

Great		33 votes (63%)
OK		8 votes (15%)
Poor		11 votes (21%)

Economy Energy (57 votes)

Great		4 votes (7%)
OK		8 votes (14%)
Poor		45 votes (79%)

Ecotricity (18 votes)

Great		13 votes (72%)
OK		1 votes (6%)
Poor		4 votes (22%)

ElectraPhase (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

EnergySW (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Engie (32 votes)

Great		20 votes (63%)
OK		9 votes (28%)
Poor		3 votes (9%)

Enstroga (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Entice Energy (6 votes)

Great		4 votes (67%)
OK		1 votes (17%)
Poor		1 votes (17%)

ESB Energy (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Eversmart Energy (25 votes)

Great		7 votes (28%)
OK		7 votes (28%)
Poor		11 votes (44%)

Extra Energy (23 votes)

Great		7 votes (30%)
OK		5 votes (22%)
Poor		11 votes (48%)

Fairerpower (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

First Utility (180 votes)

Great		95 votes (53%)
OK		46 votes (26%)
Poor		39 votes (22%)

Fischer Energy (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

Flow Energy (106 votes)

Great		51 votes (48%)
OK		21 votes (20%)
Poor		34 votes (32%)

GB Energy Supply (now part of Co-operative Energy) (31 votes)

Great		16 votes (52%)
OK		9 votes (29%)
Poor		6 votes (19%)

Gen4u (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

GnERGY (5 votes)

Great		2 votes (40%)
OK		1 votes (20%)
Poor		2 votes (40%)

Gulf Gas & Power (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Go Effortless Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Good Energy (24 votes)

Great		15 votes (63%)
OK		3 votes (13%)
Poor		6 votes (25%)

Green Energy (18 votes)

Great		6 votes (33%)
OK		4 votes (22%)
Poor		8 votes (44%)

Green Network Energy (36 votes)

Great		22 votes (61%)
OK		11 votes (31%)
Poor		3 votes (8%)

Green Star Energy (119 votes)

Great		31 votes (26%)
OK		26 votes (22%)
Poor		62 votes (52%)

Igloo Energy (7 votes)

Great		6 votes (86%)
OK		0 votes (0%)
Poor		1 votes (14%)

Iresa (167 votes)

Great		32 votes (19%)
OK		23 votes (14%)
Poor		112 votes (67%)

iSupplyEnergy (55 votes)

Great		22 votes (40%)
OK		14 votes (25%)
Poor		19 votes (35%)

Leccy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Lumo (2 votes)

Great		0 votes (0%)
OK		1 votes (50%)
Poor		1 votes (50%)

M&S Energy (7 votes)

Great		4 votes (57%)
OK		3 votes (43%)
Poor		0 votes (0%)

Nabuh Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Octopus Energy (245 votes)

Great		227 votes (93%)
OK		15 votes (6%)
Poor		3 votes (1%)

OneSelect (41 votes)

Great		18 votes (44%)
OK		10 votes (24%)
Poor		13 votes (32%)

Orbit Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Our Power (6 votes)

Great		2 votes (33%)
OK		2 votes (33%)
Poor		2 votes (33%)

Outfox the Market (59 votes)

Great		29 votes (49%)
OK		15 votes (25%)
Poor		15 votes (25%)

Ovo Energy (433 votes)

Great		327 votes (76%)
OK		69 votes (16%)
Poor		37 votes (9%)

People's Energy (8 votes)

Great		4 votes (50%)
OK		3 votes (38%)
Poor		1 votes (13%)

Peterborough Energy (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

Places for People Energy (15 votes)

Great		11 votes (73%)
OK		2 votes (13%)
Poor		2 votes (13%)

Powershop (12 votes)

Great		8 votes (67%)
OK		3 votes (25%)
Poor		1 votes (8%)

Pure Planet (11 votes)

Great		8 votes (73%)
OK		3 votes (27%)
Poor		0 votes (0%)

RAM Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Robin Hood Energy (22 votes)

Great		11 votes (50%)
OK		6 votes (27%)
Poor		5 votes (23%)

Sainsbury's Energy (61 votes)

Great		27 votes (44%)
OK		23 votes (38%)
Poor		11 votes (18%)

Scottish Hydro (SSE) (12 votes)

Great		7 votes (58%)
OK		4 votes (33%)
Poor		1 votes (8%)

Snowdrop Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

So Energy (78 votes)

Great		75 votes (96%)
OK		3 votes (4%)
Poor		0 votes (0%)

Solarplicity (53 votes)

Great		7 votes (13%)
OK		11 votes (21%)
Poor		35 votes (66%)

Southend Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Southern Electric (SSE) (24 votes)

Great		9 votes (38%)
OK		11 votes (46%)
Poor		4 votes (17%)

Spark Energy (22 votes)

Great		3 votes (14%)
OK		4 votes (18%)
Poor		15 votes (68%)

Swalec (SSE) (12 votes)

Great		6 votes (50%)
OK		3 votes (25%)
Poor		3 votes (25%)

Together Energy (34 votes)

Great		8 votes (24%)
OK		6 votes (18%)
Poor		20 votes (59%)

Tonik Energy (144 votes)

Great		110 votes (76%)
OK		24 votes (17%)
Poor		10 votes (7%)

Toto Energy (38 votes)

Great		2 votes (5%)
OK		1 votes (3%)
Poor		35 votes (92%)

Usio Energy (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Utilita (10 votes)

Great		3 votes (30%)
OK		3 votes (30%)
Poor		4 votes (40%)

Utility Point (5 votes)

Great		4 votes (80%)
OK		1 votes (20%)
Poor		0 votes (0%)

Utility Warehouse (39 votes)

Great		18 votes (46%)
OK		5 votes (13%)
Poor		16 votes (41%)

White Rose Energy (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

Your Energy Sussex (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Zebra Power (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Zog Energy (102 votes)

Great		96 votes (94%)
OK		4 votes (4%)
Poor		2 votes (2%)

I don't know who my energy provider is (17 votes)

		17 votes (100%)

           4,305 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.