How do you rate your bank account's service?

How do you rate your bank account's service?

Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (53 votes)
I'm usually in credit – POOR service in last six months 7 votes (13%)
I'm usually in credit – OK service in last six months 17 votes (32%)
I'm usually in credit – GREAT service in last six months 24 votes (45%)
I'm usually overdrawn – POOR service in last six months 3 votes (6%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 2 votes (4%)
Barclays Bank (289 votes)
I'm usually in credit – POOR service in last six months 38 votes (13%)
I'm usually in credit – OK service in last six months 88 votes (30%)
I'm usually in credit – GREAT service in last six months 138 votes (48%)
I'm usually overdrawn – POOR service in last six months 8 votes (3%)
I'm usually overdrawn – OK service in last six months 8 votes (3%)
I'm usually overdrawn – GREAT service in last six months 9 votes (3%)
Clydesdale (29 votes)
I'm usually in credit – POOR service in last six months 6 votes (21%)
I'm usually in credit – OK service in last six months 10 votes (34%)
I'm usually in credit – GREAT service in last six months 13 votes (45%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Co-op Bank (117 votes)
I'm usually in credit – POOR service in last six months 10 votes (9%)
I'm usually in credit – OK service in last six months 22 votes (19%)
I'm usually in credit – GREAT service in last six months 80 votes (68%)
I'm usually overdrawn – POOR service in last six months 1 votes (1%)
I'm usually overdrawn – OK service in last six months 1 votes (1%)
I'm usually overdrawn – GREAT service in last six months 3 votes (3%)
Danske Bank (6 votes)
I'm usually in credit – POOR service in last six months 0 votes (0%)
I'm usually in credit – OK service in last six months 0 votes (0%)
I'm usually in credit – GREAT service in last six months 4 votes (67%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (17%)
I'm usually overdrawn – GREAT service in last six months 1 votes (17%)
First Direct (731 votes)
I'm usually in credit – POOR service in last six months 26 votes (4%)
I'm usually in credit – OK service in last six months 43 votes (6%)
I'm usually in credit – GREAT service in last six months 596 votes (82%)
I'm usually overdrawn – POOR service in last six months 1 votes (0%)
I'm usually overdrawn – OK service in last six months 2 votes (0%)
I'm usually overdrawn – GREAT service in last six months 63 votes (9%)
Halifax (293 votes)
I'm usually in credit – POOR service in last six months 32 votes (11%)
I'm usually in credit – OK service in last six months 96 votes (33%)
I'm usually in credit – GREAT service in last six months 148 votes (51%)
I'm usually overdrawn – POOR service in last six months 4 votes (1%)
I'm usually overdrawn – OK service in last six months 8 votes (3%)
I'm usually overdrawn – GREAT service in last six months 5 votes (2%)
HSBC (257 votes)
I'm usually in credit – POOR service in last six months 47 votes (18%)
I'm usually in credit – OK service in last six months 74 votes (29%)
I'm usually in credit – GREAT service in last six months 120 votes (47%)
I'm usually overdrawn – POOR service in last six months 4 votes (2%)
I'm usually overdrawn – OK service in last six months 5 votes (2%)
I'm usually overdrawn – GREAT service in last six months 7 votes (3%)
Lloyds (299 votes)
I'm usually in credit – POOR service in last six months 32 votes (11%)
I'm usually in credit – OK service in last six months 95 votes (32%)
I'm usually in credit – GREAT service in last six months 152 votes (51%)
I'm usually overdrawn – POOR service in last six months 10 votes (3%)
I'm usually overdrawn – OK service in last six months 7 votes (2%)
I'm usually overdrawn – GREAT service in last six months 3 votes (1%)
M&S Bank (66 votes)
I'm usually in credit – POOR service in last six months 3 votes (5%)
I'm usually in credit – OK service in last six months 11 votes (17%)
I'm usually in credit – GREAT service in last six months 52 votes (79%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Metro Bank (40 votes)
I'm usually in credit – POOR service in last six months 4 votes (10%)
I'm usually in credit – OK service in last six months 6 votes (15%)
I'm usually in credit – GREAT service in last six months 30 votes (75%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Monzo (244 votes)
I'm usually in credit – POOR service in last six months 10 votes (4%)
I'm usually in credit – OK service in last six months 5 votes (2%)
I'm usually in credit – GREAT service in last six months 222 votes (91%)
I'm usually overdrawn – POOR service in last six months 3 votes (1%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 4 votes (2%)
Nationwide Building Society (778 votes)
I'm usually in credit – POOR service in last six months 27 votes (3%)
I'm usually in credit – OK service in last six months 121 votes (16%)
I'm usually in credit – GREAT service in last six months 599 votes (77%)
I'm usually overdrawn – POOR service in last six months 4 votes (1%)
I'm usually overdrawn – OK service in last six months 7 votes (1%)
I'm usually overdrawn – GREAT service in last six months 20 votes (3%)
NatWest (393 votes)
I'm usually overdrawn – POOR service in last six months 9 votes (2%)
I'm usually overdrawn – OK service in last six months 28 votes (7%)
I'm usually overdrawn – GREAT service in last six months 16 votes (4%)
I'm usually in credit – POOR service in last six months 76 votes (19%)
I'm usually in credit – OK service in last six months 110 votes (28%)
I'm usually in credit – GREAT service in last six months 154 votes (39%)
Royal Bank of Scotland (93 votes)
I'm usually in credit – POOR service in last six months 21 votes (23%)
I'm usually in credit – OK service in last six months 28 votes (30%)
I'm usually in credit – GREAT service in last six months 36 votes (39%)
I'm usually overdrawn – POOR service in last six months 2 votes (2%)
I'm usually overdrawn – OK service in last six months 6 votes (6%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Santander (818 votes)
I'm usually in credit – POOR service in last six months 62 votes (8%)
I'm usually in credit – OK service in last six months 222 votes (27%)
I'm usually in credit – GREAT service in last six months 510 votes (62%)
I'm usually overdrawn – POOR service in last six months 5 votes (1%)
I'm usually overdrawn – OK service in last six months 6 votes (1%)
I'm usually overdrawn – GREAT service in last six months 13 votes (2%)
Smile (38 votes)
I'm usually in credit – POOR service in last six months 3 votes (8%)
I'm usually in credit – OK service in last six months 8 votes (21%)
I'm usually in credit – GREAT service in last six months 24 votes (63%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 3 votes (8%)
Starling (127 votes)
I’m usually in credit – POOR service in last six months 6 votes (5%)
I’m usually in credit – OK service in last six months 8 votes (6%)
I’m usually in credit – GREAT service in last six months 107 votes (84%)
I’m usually overdrawn – POOR service in last six months 1 votes (1%)
I’m usually overdrawn – OK service in last six months 1 votes (1%)
I’m usually overdrawn – GREAT service in last six months 4 votes (3%)
Tesco Bank (81 votes)
I'm usually in credit – POOR service in last six months 5 votes (6%)
I'm usually in credit – OK service in last six months 36 votes (44%)
I'm usually in credit – GREAT service in last six months 36 votes (44%)
I'm usually overdrawn – POOR service in last six months 1 votes (1%)
I'm usually overdrawn – OK service in last six months 1 votes (1%)
I'm usually overdrawn – GREAT service in last six months 2 votes (2%)
TSB (291 votes)
I'm usually in credit – POOR service in last six months 93 votes (32%)
I'm usually in credit – OK service in last six months 92 votes (32%)
I'm usually in credit – GREAT service in last six months 96 votes (33%)
I'm usually overdrawn – POOR service in last six months 4 votes (1%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 6 votes (2%)
Ulster Bank (7 votes)
I'm usually in credit – POOR service in last six months 2 votes (29%)
I'm usually in credit – OK service in last six months 3 votes (43%)
I'm usually in credit – GREAT service in last six months 1 votes (14%)
I'm usually overdrawn – POOR service in last six months 1 votes (14%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Virgin Money (53 votes)
I'm usually in credit – POOR service in last six months 5 votes (9%)
I'm usually in credit – OK service in last six months 27 votes (51%)
I'm usually in credit – GREAT service in last six months 21 votes (40%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Yorkshire Bank (76 votes)
I'm usually in credit – POOR service in last six months 11 votes (14%)
I'm usually in credit – OK service in last six months 16 votes (21%)
I'm usually in credit – GREAT service in last six months 44 votes (58%)
I'm usually overdrawn – POOR service in last six months 1 votes (1%)
I'm usually overdrawn – OK service in last six months 3 votes (4%)
I'm usually overdrawn – GREAT service in last six months 1 votes (1%)
Your local credit union (17 votes)
I'm usually in credit – POOR service in last six months 3 votes (18%)
I'm usually in credit – OK service in last six months 5 votes (29%)
I'm usually in credit – GREAT service in last six months 8 votes (47%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 1 votes (6%)
I don't have a current account or I don't have a current account with one of the providers listed above (33 votes)
  33 votes (100%)

                   5,229 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.