How do you rate your bank account's service?

How do you rate your bank account's service?

Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (49 votes)
I'm usually in credit – POOR service in last six months 10 votes (20%)
I'm usually in credit – OK service in last six months 12 votes (24%)
I'm usually in credit – GREAT service in last six months 26 votes (53%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (2%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Barclays Bank (210 votes)
I'm usually in credit – POOR service in last six months 36 votes (17%)
I'm usually in credit – OK service in last six months 58 votes (28%)
I'm usually in credit – GREAT service in last six months 108 votes (51%)
I'm usually overdrawn – POOR service in last six months 4 votes (2%)
I'm usually overdrawn – OK service in last six months 2 votes (1%)
I'm usually overdrawn – GREAT service in last six months 2 votes (1%)
Clydesdale (17 votes)
I'm usually in credit – POOR service in last six months 6 votes (35%)
I'm usually in credit – OK service in last six months 7 votes (41%)
I'm usually in credit – GREAT service in last six months 4 votes (24%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Co-op Bank (80 votes)
I'm usually in credit – POOR service in last six months 6 votes (8%)
I'm usually in credit – OK service in last six months 15 votes (19%)
I'm usually in credit – GREAT service in last six months 55 votes (69%)
I'm usually overdrawn – POOR service in last six months 1 votes (1%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 3 votes (4%)
Danske Bank (6 votes)
I'm usually in credit – POOR service in last six months 0 votes (0%)
I'm usually in credit – OK service in last six months 0 votes (0%)
I'm usually in credit – GREAT service in last six months 5 votes (83%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 1 votes (17%)
First Direct (530 votes)
I'm usually in credit – POOR service in last six months 29 votes (5%)
I'm usually in credit – OK service in last six months 47 votes (9%)
I'm usually in credit – GREAT service in last six months 422 votes (80%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 3 votes (1%)
I'm usually overdrawn – GREAT service in last six months 29 votes (5%)
Halifax (193 votes)
I'm usually in credit – POOR service in last six months 30 votes (16%)
I'm usually in credit – OK service in last six months 62 votes (32%)
I'm usually in credit – GREAT service in last six months 94 votes (49%)
I'm usually overdrawn – POOR service in last six months 1 votes (1%)
I'm usually overdrawn – OK service in last six months 4 votes (2%)
I'm usually overdrawn – GREAT service in last six months 2 votes (1%)
HSBC (195 votes)
I'm usually in credit – POOR service in last six months 29 votes (15%)
I'm usually in credit – OK service in last six months 57 votes (29%)
I'm usually in credit – GREAT service in last six months 101 votes (52%)
I'm usually overdrawn – POOR service in last six months 4 votes (2%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 4 votes (2%)
Lloyds (229 votes)
I'm usually in credit – POOR service in last six months 25 votes (11%)
I'm usually in credit – OK service in last six months 69 votes (30%)
I'm usually in credit – GREAT service in last six months 124 votes (54%)
I'm usually overdrawn – POOR service in last six months 4 votes (2%)
I'm usually overdrawn – OK service in last six months 3 votes (1%)
I'm usually overdrawn – GREAT service in last six months 4 votes (2%)
M&S Bank (44 votes)
I'm usually in credit – POOR service in last six months 4 votes (9%)
I'm usually in credit – OK service in last six months 8 votes (18%)
I'm usually in credit – GREAT service in last six months 28 votes (64%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 2 votes (5%)
I'm usually overdrawn – GREAT service in last six months 2 votes (5%)
Metro Bank (87 votes)
I'm usually in credit – POOR service in last six months 2 votes (2%)
I'm usually in credit – OK service in last six months 2 votes (2%)
I'm usually in credit – GREAT service in last six months 80 votes (92%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (1%)
I'm usually overdrawn – GREAT service in last six months 2 votes (2%)
Monzo (86 votes)
I'm usually in credit – POOR service in last six months 1 votes (1%)
I'm usually in credit – OK service in last six months 6 votes (7%)
I'm usually in credit – GREAT service in last six months 77 votes (90%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 2 votes (2%)
Nationwide Building Society (532 votes)
I'm usually in credit – POOR service in last six months 45 votes (8%)
I'm usually in credit – OK service in last six months 111 votes (21%)
I'm usually in credit – GREAT service in last six months 362 votes (68%)
I'm usually overdrawn – POOR service in last six months 2 votes (0%)
I'm usually overdrawn – OK service in last six months 3 votes (1%)
I'm usually overdrawn – GREAT service in last six months 9 votes (2%)
NatWest (324 votes)
I'm usually in credit – POOR service in last six months 67 votes (21%)
I'm usually in credit – OK service in last six months 109 votes (34%)
I'm usually in credit – GREAT service in last six months 132 votes (41%)
I'm usually overdrawn – POOR service in last six months 3 votes (1%)
I'm usually overdrawn – OK service in last six months 8 votes (2%)
I'm usually overdrawn – GREAT service in last six months 5 votes (2%)
Royal Bank of Scotland (81 votes)
I'm usually in credit – POOR service in last six months 24 votes (30%)
I'm usually in credit – OK service in last six months 27 votes (33%)
I'm usually in credit – GREAT service in last six months 28 votes (35%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (1%)
I'm usually overdrawn – GREAT service in last six months 1 votes (1%)
Santander (619 votes)
I'm usually in credit – POOR service in last six months 50 votes (8%)
I'm usually in credit – OK service in last six months 166 votes (27%)
I'm usually in credit – GREAT service in last six months 390 votes (63%)
I'm usually overdrawn – POOR service in last six months 6 votes (1%)
I'm usually overdrawn – OK service in last six months 5 votes (1%)
I'm usually overdrawn – GREAT service in last six months 2 votes (0%)
Smile (23 votes)
I'm usually in credit – POOR service in last six months 1 votes (4%)
I'm usually in credit – OK service in last six months 3 votes (13%)
I'm usually in credit – GREAT service in last six months 18 votes (78%)
I'm usually overdrawn – POOR service in last six months 1 votes (4%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Starling (89 votes)
I’m usually in credit – POOR service in last six months 8 votes (9%)
I’m usually in credit – OK service in last six months 8 votes (9%)
I’m usually in credit – GREAT service in last six months 70 votes (79%)
I’m usually overdrawn – POOR service in last six months 0 votes (0%)
I’m usually overdrawn – OK service in last six months 0 votes (0%)
I’m usually overdrawn – GREAT service in last six months 3 votes (3%)
Tesco Bank (59 votes)
I'm usually in credit – POOR service in last six months 8 votes (14%)
I'm usually in credit – OK service in last six months 24 votes (41%)
I'm usually in credit – GREAT service in last six months 25 votes (42%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (2%)
I'm usually overdrawn – GREAT service in last six months 1 votes (2%)
TSB (174 votes)
I'm usually in credit – GREAT service in last six months 79 votes (45%)
I'm usually overdrawn – POOR service in last six months 5 votes (3%)
I'm usually overdrawn – OK service in last six months 10 votes (6%)
I'm usually overdrawn – GREAT service in last six months 1 votes (1%)
I'm usually in credit – POOR service in last six months 31 votes (18%)
I'm usually in credit – OK service in last six months 48 votes (28%)
Ulster Bank (5 votes)
I'm usually in credit – POOR service in last six months 2 votes (40%)
I'm usually in credit – OK service in last six months 3 votes (60%)
I'm usually in credit – GREAT service in last six months 0 votes (0%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Virgin Money (44 votes)
I'm usually in credit – POOR service in last six months 4 votes (9%)
I'm usually in credit – OK service in last six months 19 votes (43%)
I'm usually in credit – GREAT service in last six months 20 votes (45%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 1 votes (2%)
Yorkshire Bank (55 votes)
I'm usually in credit – POOR service in last six months 3 votes (5%)
I'm usually in credit – OK service in last six months 15 votes (27%)
I'm usually in credit – GREAT service in last six months 37 votes (67%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Your local credit union (14 votes)
I'm usually in credit – POOR service in last six months 0 votes (0%)
I'm usually in credit – OK service in last six months 5 votes (36%)
I'm usually in credit – GREAT service in last six months 8 votes (57%)
I'm usually overdrawn – POOR service in last six months 1 votes (7%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
I don't have a current account or I don't have a current account with one of the providers listed above (16 votes)
  16 votes (100%)

                   3,761 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.