How do you rate your energy provider’s recent service?

How do you rate your energy provider’s recent service?

Winter's here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service.

Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.

Results

British Gas / Scottish Gas (277 votes)
Great 98 votes (35%)
OK 74 votes (27%)
Poor 105 votes (38%)
EDF Energy (284 votes)
Great 109 votes (38%)
OK 101 votes (36%)
Poor 74 votes (26%)
E.on (221 votes)
Great 73 votes (33%)
OK 59 votes (27%)
Poor 89 votes (40%)
Npower (83 votes)
Great 23 votes (28%)
OK 26 votes (31%)
Poor 34 votes (41%)
Scottish Power (182 votes)
Great 35 votes (19%)
OK 35 votes (19%)
Poor 112 votes (62%)
SSE (74 votes)
Great 27 votes (36%)
OK 16 votes (22%)
Poor 31 votes (42%)
Affect Energy (4 votes)
Great 4 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Angelic Energy (2 votes)
Great 0 votes (0%)
OK 1 votes (50%)
Poor 1 votes (50%)
Avro Energy (317 votes)
Great 215 votes (68%)
OK 64 votes (20%)
Poor 38 votes (12%)
Beam Energy (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Better Energy (12 votes)
Great 10 votes (83%)
OK 0 votes (0%)
Poor 2 votes (17%)
Breeze Energy (26 votes)
Great 24 votes (92%)
OK 2 votes (8%)
Poor 0 votes (0%)
Bristol Energy (52 votes)
Great 38 votes (73%)
OK 10 votes (19%)
Poor 4 votes (8%)
Boost (3 votes)
Great 1 votes (33%)
OK 1 votes (33%)
Poor 1 votes (33%)
Bulb (654 votes)
Great 535 votes (82%)
OK 54 votes (8%)
Poor 65 votes (10%)
Citizen Energy (3 votes)
Great 3 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Co-op Energy (34 votes)
Great 13 votes (38%)
OK 11 votes (32%)
Poor 10 votes (29%)
Daligas (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Ebico (40 votes)
Great 24 votes (60%)
OK 8 votes (20%)
Poor 8 votes (20%)
Economy 7 Energy (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Ecotricity (21 votes)
Great 13 votes (62%)
OK 3 votes (14%)
Poor 5 votes (24%)
E Energy (2 votes)
Great 1 votes (50%)
OK 0 votes (0%)
Poor 1 votes (50%)
EnergySW (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Engie (28 votes)
Great 25 votes (89%)
OK 2 votes (7%)
Poor 1 votes (4%)
Enstroga (10 votes)
Great 2 votes (20%)
OK 2 votes (20%)
Poor 6 votes (60%)
Entice Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
ESB Energy (9 votes)
Great 6 votes (67%)
OK 3 votes (33%)
Poor 0 votes (0%)
Fairerpower (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Flow Energy (7 votes)
Great 3 votes (43%)
OK 2 votes (29%)
Poor 2 votes (29%)
Fosse Energy (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
Foxglove Energy (5 votes)
Great 2 votes (40%)
OK 0 votes (0%)
Poor 3 votes (60%)
GB Energy Supply (2 votes)
Great 2 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Gnergy (2 votes)
Great 1 votes (50%)
OK 1 votes (50%)
Poor 0 votes (0%)
Go Effortless Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Good Energy (12 votes)
Great 8 votes (67%)
OK 3 votes (25%)
Poor 1 votes (8%)
Goto Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Great North Energy (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Green (58 votes)
Great 57 votes (98%)
OK 1 votes (2%)
Poor 0 votes (0%)
Green Energy (20 votes)
Great 13 votes (65%)
OK 3 votes (15%)
Poor 4 votes (20%)
Green Network Energy (125 votes)
Great 68 votes (54%)
OK 26 votes (21%)
Poor 31 votes (25%)
Green Star Energy (16 votes)
Great 3 votes (19%)
OK 1 votes (6%)
Poor 12 votes (75%)
Gulf Gas & Power UK (6 votes)
Great 6 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Igloo Energy (331 votes)
Great 310 votes (94%)
OK 7 votes (2%)
Poor 14 votes (4%)
iSupplyEnergy (15 votes)
Great 8 votes (53%)
OK 2 votes (13%)
Poor 5 votes (33%)
Leccy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Lumo (3 votes)
Great 1 votes (33%)
OK 1 votes (33%)
Poor 1 votes (33%)
M&S Energy (3 votes)
Great 3 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Nabuh Energy (5 votes)
Great 3 votes (60%)
OK 0 votes (0%)
Poor 2 votes (40%)
Octopus Energy (499 votes)
Great 417 votes (84%)
OK 41 votes (8%)
Poor 41 votes (8%)
Orbit Energy (6 votes)
Great 6 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Outfox the Market (84 votes)
Great 44 votes (52%)
OK 17 votes (20%)
Poor 23 votes (27%)
Ovo Energy (258 votes)
Great 174 votes (67%)
OK 46 votes (18%)
Poor 38 votes (15%)
People's Energy (33 votes)
Great 25 votes (76%)
OK 3 votes (9%)
Poor 5 votes (15%)
Peterborough Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
PFP Energy (7 votes)
Great 2 votes (29%)
OK 1 votes (14%)
Poor 4 votes (57%)
Powershop (6 votes)
Great 4 votes (67%)
OK 1 votes (17%)
Poor 1 votes (17%)
Pure Planet (141 votes)
Great 125 votes (89%)
OK 9 votes (6%)
Poor 7 votes (5%)
Qwest Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
RAM Energy (2 votes)
Great 2 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Roar Power (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Robin Hood Energy (8 votes)
Great 6 votes (75%)
OK 0 votes (0%)
Poor 2 votes (25%)
Scottish Hydro (SSE) (12 votes)
Great 4 votes (33%)
OK 2 votes (17%)
Poor 6 votes (50%)
Sainsbury's Energy (Npower) (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Shell Energy (110 votes)
Great 40 votes (36%)
OK 32 votes (29%)
Poor 38 votes (35%)
Simplicity (3 votes)
Great 2 votes (67%)
OK 0 votes (0%)
Poor 1 votes (33%)
So Energy (108 votes)
Great 95 votes (88%)
OK 12 votes (11%)
Poor 1 votes (1%)
Southend Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Southern Electric (SSE) (21 votes)
Great 7 votes (33%)
OK 8 votes (38%)
Poor 6 votes (29%)
Spark Energy (16 votes)
Great 3 votes (19%)
OK 3 votes (19%)
Poor 10 votes (63%)
Swalec (SSE) (6 votes)
Great 2 votes (33%)
OK 2 votes (33%)
Poor 2 votes (33%)
Symbio Energy (18 votes)
Great 10 votes (56%)
OK 5 votes (28%)
Poor 3 votes (17%)
Together Energy (45 votes)
Great 0 votes (0%)
OK 1 votes (2%)
Poor 44 votes (98%)
Tonik Energy (112 votes)
Great 89 votes (79%)
OK 13 votes (12%)
Poor 10 votes (9%)
Utilita (21 votes)
Great 3 votes (14%)
OK 4 votes (19%)
Poor 14 votes (67%)
Utility Point (62 votes)
Great 41 votes (66%)
OK 6 votes (10%)
Poor 15 votes (24%)
Utility Warehouse (43 votes)
Great 34 votes (79%)
OK 2 votes (5%)
Poor 7 votes (16%)
White Rose Energy (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Yorkshire Energy (59 votes)
Great 48 votes (81%)
OK 7 votes (12%)
Poor 4 votes (7%)
Your Energy Sussex (2 votes)
Great 0 votes (0%)
OK 1 votes (50%)
Poor 1 votes (50%)
Zebra Power (4 votes)
Great 3 votes (75%)
OK 1 votes (25%)
Poor 0 votes (0%)
Zog Energy (109 votes)
Great 105 votes (96%)
OK 3 votes (3%)
Poor 1 votes (1%)
I don't know who my energy provider is (3 votes)
  3 votes (100%)

           4,314 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.