How do you rate your energy provider’s recent service?

3 December 2019

Winter's here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service.

Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.

Results

**British Gas / Scottish Gas (277 votes)**

Great		98 votes (35%)
OK		74 votes (27%)
Poor		105 votes (38%)

**EDF Energy (284 votes)**

Great		109 votes (38%)
OK		101 votes (36%)
Poor		74 votes (26%)

**E.on (221 votes)**

Great		73 votes (33%)
OK		59 votes (27%)
Poor		89 votes (40%)

**Npower (83 votes)**

Great		23 votes (28%)
OK		26 votes (31%)
Poor		34 votes (41%)

**Scottish Power (182 votes)**

Great		35 votes (19%)
OK		35 votes (19%)
Poor		112 votes (62%)

**SSE (74 votes)**

Great		27 votes (36%)
OK		16 votes (22%)
Poor		31 votes (42%)

**Affect Energy (4 votes)**

Great		4 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Angelic Energy (2 votes)**

Great		0 votes (0%)
OK		1 votes (50%)
Poor		1 votes (50%)

**Avro Energy (317 votes)**

Great		215 votes (68%)
OK		64 votes (20%)
Poor		38 votes (12%)

**Beam Energy (1 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

**Better Energy (12 votes)**

Great		10 votes (83%)
OK		0 votes (0%)
Poor		2 votes (17%)

**Breeze Energy (26 votes)**

Great		24 votes (92%)
OK		2 votes (8%)
Poor		0 votes (0%)

**Bristol Energy (52 votes)**

Great		38 votes (73%)
OK		10 votes (19%)
Poor		4 votes (8%)

**Boost (3 votes)**

Great		1 votes (33%)
OK		1 votes (33%)
Poor		1 votes (33%)

**Bulb (654 votes)**

Great		535 votes (82%)
OK		54 votes (8%)
Poor		65 votes (10%)

**Citizen Energy (3 votes)**

Great		3 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Co-op Energy (34 votes)**

Great		13 votes (38%)
OK		11 votes (32%)
Poor		10 votes (29%)

**Daligas (1 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

**Ebico (40 votes)**

Great		24 votes (60%)
OK		8 votes (20%)
Poor		8 votes (20%)

**Economy 7 Energy (1 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

**Ecotricity (21 votes)**

Great		13 votes (62%)
OK		3 votes (14%)
Poor		5 votes (24%)

**E Energy (2 votes)**

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

**EnergySW (0 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Engie (28 votes)**

Great		25 votes (89%)
OK		2 votes (7%)
Poor		1 votes (4%)

**Enstroga (10 votes)**

Great		2 votes (20%)
OK		2 votes (20%)
Poor		6 votes (60%)

**Entice Energy (0 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

**ESB Energy (9 votes)**

Great		6 votes (67%)
OK		3 votes (33%)
Poor		0 votes (0%)

**Fairerpower (0 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Flow Energy (7 votes)**

Great		3 votes (43%)
OK		2 votes (29%)
Poor		2 votes (29%)

**Fosse Energy (1 votes)**

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

**Foxglove Energy (5 votes)**

Great		2 votes (40%)
OK		0 votes (0%)
Poor		3 votes (60%)

**GB Energy Supply (2 votes)**

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Gnergy (2 votes)**

Great		1 votes (50%)
OK		1 votes (50%)
Poor		0 votes (0%)

**Go Effortless Energy (0 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Good Energy (12 votes)**

Great		8 votes (67%)
OK		3 votes (25%)
Poor		1 votes (8%)

**Goto Energy (0 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Great North Energy (1 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

**Green (58 votes)**

Great		57 votes (98%)
OK		1 votes (2%)
Poor		0 votes (0%)

**Green Energy (20 votes)**

Great		13 votes (65%)
OK		3 votes (15%)
Poor		4 votes (20%)

**Green Network Energy (125 votes)**

Great		68 votes (54%)
OK		26 votes (21%)
Poor		31 votes (25%)

**Green Star Energy (16 votes)**

Great		3 votes (19%)
OK		1 votes (6%)
Poor		12 votes (75%)

**Gulf Gas & Power UK (6 votes)**

Great		6 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Igloo Energy (331 votes)**

Great		310 votes (94%)
OK		7 votes (2%)
Poor		14 votes (4%)

**iSupplyEnergy (15 votes)**

Great		8 votes (53%)
OK		2 votes (13%)
Poor		5 votes (33%)

**Leccy (0 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Lumo (3 votes)**

Great		1 votes (33%)
OK		1 votes (33%)
Poor		1 votes (33%)

**M&S Energy (3 votes)**

Great		3 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Nabuh Energy (5 votes)**

Great		3 votes (60%)
OK		0 votes (0%)
Poor		2 votes (40%)

**Octopus Energy (499 votes)**

Great		417 votes (84%)
OK		41 votes (8%)
Poor		41 votes (8%)

**Orbit Energy (6 votes)**

Great		6 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Outfox the Market (84 votes)**

Great		44 votes (52%)
OK		17 votes (20%)
Poor		23 votes (27%)

**Ovo Energy (258 votes)**

Great		174 votes (67%)
OK		46 votes (18%)
Poor		38 votes (15%)

**People's Energy (33 votes)**

Great		25 votes (76%)
OK		3 votes (9%)
Poor		5 votes (15%)

**Peterborough Energy (1 votes)**

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**PFP Energy (7 votes)**

Great		2 votes (29%)
OK		1 votes (14%)
Poor		4 votes (57%)

**Powershop (6 votes)**

Great		4 votes (67%)
OK		1 votes (17%)
Poor		1 votes (17%)

**Pure Planet (141 votes)**

Great		125 votes (89%)
OK		9 votes (6%)
Poor		7 votes (5%)

**Qwest Energy (1 votes)**

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**RAM Energy (2 votes)**

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Roar Power (0 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Robin Hood Energy (8 votes)**

Great		6 votes (75%)
OK		0 votes (0%)
Poor		2 votes (25%)

**Scottish Hydro (SSE) (12 votes)**

Great		4 votes (33%)
OK		2 votes (17%)
Poor		6 votes (50%)

**Sainsbury's Energy (Npower) (1 votes)**

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Shell Energy (110 votes)**

Great		40 votes (36%)
OK		32 votes (29%)
Poor		38 votes (35%)

**Simplicity (3 votes)**

Great		2 votes (67%)
OK		0 votes (0%)
Poor		1 votes (33%)

**So Energy (108 votes)**

Great		95 votes (88%)
OK		12 votes (11%)
Poor		1 votes (1%)

**Southend Energy (0 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

**Southern Electric (SSE) (21 votes)**

Great		7 votes (33%)
OK		8 votes (38%)
Poor		6 votes (29%)

**Spark Energy (16 votes)**

Great		3 votes (19%)
OK		3 votes (19%)
Poor		10 votes (63%)

**Swalec (SSE) (6 votes)**

Great		2 votes (33%)
OK		2 votes (33%)
Poor		2 votes (33%)

**Symbio Energy (18 votes)**

Great		10 votes (56%)
OK		5 votes (28%)
Poor		3 votes (17%)

**Together Energy (45 votes)**

Great		0 votes (0%)
OK		1 votes (2%)
Poor		44 votes (98%)

**Tonik Energy (112 votes)**

Great		89 votes (79%)
OK		13 votes (12%)
Poor		10 votes (9%)

**Utilita (21 votes)**

Great		3 votes (14%)
OK		4 votes (19%)
Poor		14 votes (67%)

**Utility Point (62 votes)**

Great		41 votes (66%)
OK		6 votes (10%)
Poor		15 votes (24%)

**Utility Warehouse (43 votes)**

Great		34 votes (79%)
OK		2 votes (5%)
Poor		7 votes (16%)

**White Rose Energy (1 votes)**

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

**Yorkshire Energy (59 votes)**

Great		48 votes (81%)
OK		7 votes (12%)
Poor		4 votes (7%)

**Your Energy Sussex (2 votes)**

Great		0 votes (0%)
OK		1 votes (50%)
Poor		1 votes (50%)

**Zebra Power (4 votes)**

Great		3 votes (75%)
OK		1 votes (25%)
Poor		0 votes (0%)

**Zog Energy (109 votes)**

Great		105 votes (96%)
OK		3 votes (3%)
Poor		1 votes (1%)

**I don't know who my energy provider is (3 votes)**

		3 votes (100%)

4,314 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.

Go to MSE Polls archive

Join the MSE Forum Discussion

Discuss this poll

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.
We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).

Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.
We often link to other websites, but we can't be responsible for their content.
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the Moneysupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally binding MSE Editorial Code.

Please read the Full Terms & Conditions, Privacy Policy, Cookies Policy, How this site is financed and MSE's Editorial Code.

MSE Polls

How do you rate your energy provider’s recent service?

Results

Tools & Calcs

Cheap Energy Club

Loans Eligibility

Credit Card Eligibility

Mortgage Best Buys

Mortgage Calculator

Free complaints tool

How this site works

More tools from

Premium Bonds Calc

eBay Local Deals Mapper

Credit Club

Credit Card & Loans Eligibility Calculator

Cheap Energy Club

Compare Travel Money

Compare Broadband Deals

Income Tax Calculator