Parcel delivery firms: which are the best and worst?

Parcel delivery firms: which are the best and worst?

2 January 2019

Now the festive season is over, Santa finally has the chance to rest – yet for parcel delivery firms (which helped), it's business as usual.

Over the past few years, we've heard a variety of horror stories, ranging from no-shows to mis-delivered parcels and even items being left in the bin.

So it's time for our sixth annual poll to sort the good guys from the bad…

Please rate your experience with each of these firms DURING THE LAST YEAR (don't rate if you haven't experienced their services).

Results

Amazon Logistics (not always used by Amazon) (3676 votes)
Great 1780 votes (48%)
OK 1428 votes (39%)
Poor 468 votes (13%)
APC Overnight (682 votes)
Great 195 votes (29%)
OK 311 votes (46%)
Poor 176 votes (26%)
CitySprint (411 votes)
Great 53 votes (13%)
OK 197 votes (48%)
Poor 161 votes (39%)
CollectPlus (1398 votes)
Great 669 votes (48%)
OK 525 votes (38%)
Poor 204 votes (15%)
DHL (2772 votes)
Great 1059 votes (38%)
OK 1294 votes (47%)
Poor 419 votes (15%)
DPD (5016 votes)
Great 3255 votes (65%)
OK 1102 votes (22%)
Poor 659 votes (13%)
DPD Local (formerly Interlink Express) (1816 votes)
Great 1016 votes (56%)
OK 464 votes (26%)
Poor 336 votes (19%)
DX (653 votes)
Great 128 votes (20%)
OK 271 votes (42%)
Poor 254 votes (39%)
FedEx UK (1349 votes)
Great 482 votes (36%)
OK 639 votes (47%)
Poor 228 votes (17%)
Hermes/MyHermes (6006 votes)
Great 1850 votes (31%)
OK 1611 votes (27%)
Poor 2545 votes (42%)
Ipostparcels (374 votes)
Great 37 votes (10%)
OK 148 votes (40%)
Poor 189 votes (51%)
Parcelforce Worldwide (2873 votes)
Great 1186 votes (41%)
OK 1238 votes (43%)
Poor 449 votes (16%)
Royal Mail (6073 votes)
Great 3267 votes (54%)
OK 2219 votes (37%)
Poor 587 votes (10%)
TNT (862 votes)
Great 175 votes (20%)
OK 452 votes (52%)
Poor 235 votes (27%)
UK Mail (1680 votes)
Great 413 votes (25%)
OK 817 votes (49%)
Poor 450 votes (27%)
UPS (2056 votes)
Great 832 votes (40%)
OK 836 votes (41%)
Poor 388 votes (19%)
Yodel (4607 votes)
Great 748 votes (16%)
OK 1383 votes (30%)
Poor 2476 votes (54%)
Private courier/local independent courier (452 votes)
Great 209 votes (46%)
OK 171 votes (38%)
Poor 72 votes (16%)
Never used a delivery firm
    29 votes
Had deliveries, but don't know which firm (146 votes)
  146 votes (100%)

           7,698 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.

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