How do you rate your bank account's service?

How do you rate your bank account's service?

Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (51 votes)
I'm usually in credit – POOR service in last six months 4 votes (8%)
I'm usually in credit – OK service in last six months 15 votes (29%)
I'm usually in credit – GREAT service in last six months 30 votes (59%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 2 votes (4%)
Barclays (319 votes)
I'm usually in credit – POOR service in last six months 46 votes (14%)
I'm usually in credit – OK service in last six months 91 votes (29%)
I'm usually in credit – GREAT service in last six months 169 votes (53%)
I'm usually overdrawn – POOR service in last six months 5 votes (2%)
I'm usually overdrawn – OK service in last six months 4 votes (1%)
I'm usually overdrawn – GREAT service in last six months 4 votes (1%)
Clydesdale Bank (27 votes)
I'm usually in credit – POOR service in last six months 7 votes (26%)
I'm usually in credit – OK service in last six months 11 votes (41%)
I'm usually in credit – GREAT service in last six months 8 votes (30%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (4%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Co-op Bank (98 votes)
I'm usually in credit – POOR service in last six months 10 votes (10%)
I'm usually in credit – OK service in last six months 19 votes (19%)
I'm usually in credit – GREAT service in last six months 62 votes (63%)
I'm usually overdrawn – POOR service in last six months 1 votes (1%)
I'm usually overdrawn – OK service in last six months 2 votes (2%)
I'm usually overdrawn – GREAT service in last six months 4 votes (4%)
Danske Bank (3 votes)
I'm usually in credit – POOR service in last six months 0 votes (0%)
I'm usually in credit – OK service in last six months 0 votes (0%)
I'm usually in credit – GREAT service in last six months 2 votes (67%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (33%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
First Direct (740 votes)
I'm usually in credit – POOR service in last six months 28 votes (4%)
I'm usually in credit – OK service in last six months 44 votes (6%)
I'm usually in credit – GREAT service in last six months 606 votes (82%)
I'm usually overdrawn – POOR service in last six months 2 votes (0%)
I'm usually overdrawn – OK service in last six months 5 votes (1%)
I'm usually overdrawn – GREAT service in last six months 55 votes (7%)
Halifax (278 votes)
I'm usually in credit – POOR service in last six months 29 votes (10%)
I'm usually in credit – OK service in last six months 103 votes (37%)
I'm usually in credit – GREAT service in last six months 123 votes (44%)
I'm usually overdrawn – POOR service in last six months 6 votes (2%)
I'm usually overdrawn – OK service in last six months 9 votes (3%)
I'm usually overdrawn – GREAT service in last six months 8 votes (3%)
HSBC (351 votes)
I'm usually in credit – POOR service in last six months 57 votes (16%)
I'm usually in credit – OK service in last six months 104 votes (30%)
I'm usually in credit – GREAT service in last six months 148 votes (42%)
I'm usually overdrawn – POOR service in last six months 17 votes (5%)
I'm usually overdrawn – OK service in last six months 15 votes (4%)
I'm usually overdrawn – GREAT service in last six months 10 votes (3%)
Lloyds (316 votes)
I'm usually in credit – POOR service in last six months 41 votes (13%)
I'm usually in credit – OK service in last six months 100 votes (32%)
I'm usually in credit – GREAT service in last six months 158 votes (50%)
I'm usually overdrawn – POOR service in last six months 11 votes (3%)
I'm usually overdrawn – OK service in last six months 2 votes (1%)
I'm usually overdrawn – GREAT service in last six months 4 votes (1%)
M&S Bank (66 votes)
I'm usually in credit – POOR service in last six months 12 votes (18%)
I'm usually in credit – OK service in last six months 16 votes (24%)
I'm usually in credit – GREAT service in last six months 36 votes (55%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 2 votes (3%)
Metro Bank (51 votes)
I'm usually in credit – POOR service in last six months 5 votes (10%)
I'm usually in credit – OK service in last six months 6 votes (12%)
I'm usually in credit – GREAT service in last six months 39 votes (76%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (2%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
Monzo (297 votes)
I'm usually in credit – POOR service in last six months 6 votes (2%)
I'm usually in credit – OK service in last six months 13 votes (4%)
I'm usually in credit – GREAT service in last six months 271 votes (91%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 7 votes (2%)
Nationwide Building Society (683 votes)
I'm usually in credit – POOR service in last six months 38 votes (6%)
I'm usually in credit – OK service in last six months 129 votes (19%)
I'm usually in credit – GREAT service in last six months 492 votes (72%)
I'm usually overdrawn – POOR service in last six months 7 votes (1%)
I'm usually overdrawn – OK service in last six months 6 votes (1%)
I'm usually overdrawn – GREAT service in last six months 11 votes (2%)
NatWest (433 votes)
I'm usually in credit – POOR service in last six months 74 votes (17%)
I'm usually in credit – OK service in last six months 148 votes (34%)
I'm usually in credit – GREAT service in last six months 166 votes (38%)
I'm usually overdrawn – POOR service in last six months 15 votes (3%)
I'm usually overdrawn – OK service in last six months 18 votes (4%)
I'm usually overdrawn – GREAT service in last six months 12 votes (3%)
Royal Bank of Scotland (125 votes)
I'm usually in credit – POOR service in last six months 34 votes (27%)
I'm usually in credit – OK service in last six months 39 votes (31%)
I'm usually in credit – GREAT service in last six months 42 votes (34%)
I'm usually overdrawn – POOR service in last six months 3 votes (2%)
I'm usually overdrawn – OK service in last six months 5 votes (4%)
I'm usually overdrawn – GREAT service in last six months 2 votes (2%)
Santander (740 votes)
I'm usually in credit – POOR service in last six months 59 votes (8%)
I'm usually in credit – OK service in last six months 271 votes (37%)
I'm usually in credit – GREAT service in last six months 390 votes (53%)
I'm usually overdrawn – POOR service in last six months 8 votes (1%)
I'm usually overdrawn – OK service in last six months 2 votes (0%)
I'm usually overdrawn – GREAT service in last six months 10 votes (1%)
Smile (25 votes)
I'm usually in credit – POOR service in last six months 1 votes (4%)
I'm usually in credit – OK service in last six months 6 votes (24%)
I'm usually in credit – GREAT service in last six months 17 votes (68%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 1 votes (4%)
Starling (181 votes)
I’m usually in credit – POOR service in last six months 16 votes (9%)
I’m usually in credit – OK service in last six months 9 votes (5%)
I’m usually in credit – GREAT service in last six months 144 votes (80%)
I’m usually overdrawn – POOR service in last six months 1 votes (1%)
I’m usually overdrawn – OK service in last six months 0 votes (0%)
I’m usually overdrawn – GREAT service in last six months 11 votes (6%)
Tesco Bank (62 votes)
I'm usually in credit – POOR service in last six months 3 votes (5%)
I'm usually in credit – OK service in last six months 24 votes (39%)
I'm usually in credit – GREAT service in last six months 33 votes (53%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 1 votes (2%)
I'm usually overdrawn – GREAT service in last six months 1 votes (2%)
TSB (197 votes)
I'm usually in credit – POOR service in last six months 41 votes (21%)
I'm usually in credit – OK service in last six months 74 votes (38%)
I'm usually in credit – GREAT service in last six months 74 votes (38%)
I'm usually overdrawn – POOR service in last six months 3 votes (2%)
I'm usually overdrawn – OK service in last six months 2 votes (1%)
I'm usually overdrawn – GREAT service in last six months 3 votes (2%)
Ulster Bank (10 votes)
I'm usually in credit – POOR service in last six months 2 votes (20%)
I'm usually in credit – OK service in last six months 5 votes (50%)
I'm usually in credit – GREAT service in last six months 2 votes (20%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 1 votes (10%)
Virgin Money (63 votes)
I'm usually in credit – POOR service in last six months 17 votes (27%)
I'm usually in credit – OK service in last six months 22 votes (35%)
I'm usually in credit – GREAT service in last six months 22 votes (35%)
I'm usually overdrawn – POOR service in last six months 1 votes (2%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 1 votes (2%)
Yorkshire Bank (62 votes)
I'm usually in credit – POOR service in last six months 9 votes (15%)
I'm usually in credit – OK service in last six months 16 votes (26%)
I'm usually in credit – GREAT service in last six months 33 votes (53%)
I'm usually overdrawn – POOR service in last six months 1 votes (2%)
I'm usually overdrawn – OK service in last six months 1 votes (2%)
I'm usually overdrawn – GREAT service in last six months 2 votes (3%)
Your local credit union (7 votes)
I'm usually in credit – POOR service in last six months 0 votes (0%)
I'm usually in credit – OK service in last six months 1 votes (14%)
I'm usually in credit – GREAT service in last six months 6 votes (86%)
I'm usually overdrawn – POOR service in last six months 0 votes (0%)
I'm usually overdrawn – OK service in last six months 0 votes (0%)
I'm usually overdrawn – GREAT service in last six months 0 votes (0%)
I don't have a current account or I don't have a current account with one of the providers listed above (39 votes)
  39 votes (100%)

                   5,224 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.