How do you rate your bank account's service?
Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.
Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.
Results
| I'm usually in credit – POOR service in last six months |  |
4 votes (8%) |
| I'm usually in credit – OK service in last six months | |
15 votes (29%) |
| I'm usually in credit – GREAT service in last six months | |
30 votes (59%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last six months | |
2 votes (4%) |
| I'm usually in credit – POOR service in last six months | |
46 votes (14%) |
| I'm usually in credit – OK service in last six months | |
91 votes (29%) |
| I'm usually in credit – GREAT service in last six months | |
169 votes (53%) |
| I'm usually overdrawn – POOR service in last six months | |
5 votes (2%) |
| I'm usually overdrawn – OK service in last six months | |
4 votes (1%) |
| I'm usually overdrawn – GREAT service in last six months | |
4 votes (1%) |
| I'm usually in credit – POOR service in last six months | |
7 votes (26%) |
| I'm usually in credit – OK service in last six months | |
11 votes (41%) |
| I'm usually in credit – GREAT service in last six months | |
8 votes (30%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | |
1 votes (4%) |
| I'm usually overdrawn – GREAT service in last six months | 0 votes (0%) |
| I'm usually in credit – POOR service in last six months | |
10 votes (10%) |
| I'm usually in credit – OK service in last six months | |
19 votes (19%) |
| I'm usually in credit – GREAT service in last six months | |
62 votes (63%) |
| I'm usually overdrawn – POOR service in last six months | |
1 votes (1%) |
| I'm usually overdrawn – OK service in last six months | |
2 votes (2%) |
| I'm usually overdrawn – GREAT service in last six months | |
4 votes (4%) |
| I'm usually in credit – POOR service in last six months | 0 votes (0%) | |
| I'm usually in credit – OK service in last six months | 0 votes (0%) | |
| I'm usually in credit – GREAT service in last six months | |
2 votes (67%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | |
1 votes (33%) |
| I'm usually overdrawn – GREAT service in last six months | 0 votes (0%) |
| I'm usually in credit – POOR service in last six months | |
28 votes (4%) |
| I'm usually in credit – OK service in last six months | |
44 votes (6%) |
| I'm usually in credit – GREAT service in last six months | |
606 votes (82%) |
| I'm usually overdrawn – POOR service in last six months | |
2 votes (0%) |
| I'm usually overdrawn – OK service in last six months | |
5 votes (1%) |
| I'm usually overdrawn – GREAT service in last six months | |
55 votes (7%) |
| I'm usually in credit – POOR service in last six months | |
29 votes (10%) |
| I'm usually in credit – OK service in last six months | |
103 votes (37%) |
| I'm usually in credit – GREAT service in last six months | |
123 votes (44%) |
| I'm usually overdrawn – POOR service in last six months | |
6 votes (2%) |
| I'm usually overdrawn – OK service in last six months | |
9 votes (3%) |
| I'm usually overdrawn – GREAT service in last six months | |
8 votes (3%) |
| I'm usually in credit – POOR service in last six months | |
57 votes (16%) |
| I'm usually in credit – OK service in last six months | |
104 votes (30%) |
| I'm usually in credit – GREAT service in last six months | |
148 votes (42%) |
| I'm usually overdrawn – POOR service in last six months | |
17 votes (5%) |
| I'm usually overdrawn – OK service in last six months | |
15 votes (4%) |
| I'm usually overdrawn – GREAT service in last six months | |
10 votes (3%) |
| I'm usually in credit – POOR service in last six months | |
41 votes (13%) |
| I'm usually in credit – OK service in last six months | |
100 votes (32%) |
| I'm usually in credit – GREAT service in last six months | |
158 votes (50%) |
| I'm usually overdrawn – POOR service in last six months | |
11 votes (3%) |
| I'm usually overdrawn – OK service in last six months | |
2 votes (1%) |
| I'm usually overdrawn – GREAT service in last six months | |
4 votes (1%) |
| I'm usually in credit – POOR service in last six months | |
12 votes (18%) |
| I'm usually in credit – OK service in last six months | |
16 votes (24%) |
| I'm usually in credit – GREAT service in last six months | |
36 votes (55%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last six months | |
2 votes (3%) |
| I'm usually in credit – POOR service in last six months | |
5 votes (10%) |
| I'm usually in credit – OK service in last six months | |
6 votes (12%) |
| I'm usually in credit – GREAT service in last six months | |
39 votes (76%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | |
1 votes (2%) |
| I'm usually overdrawn – GREAT service in last six months | 0 votes (0%) |
| I'm usually in credit – POOR service in last six months | |
6 votes (2%) |
| I'm usually in credit – OK service in last six months | |
13 votes (4%) |
| I'm usually in credit – GREAT service in last six months | |
271 votes (91%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last six months | |
7 votes (2%) |
| I'm usually in credit – POOR service in last six months | |
38 votes (6%) |
| I'm usually in credit – OK service in last six months | |
129 votes (19%) |
| I'm usually in credit – GREAT service in last six months | |
492 votes (72%) |
| I'm usually overdrawn – POOR service in last six months | |
7 votes (1%) |
| I'm usually overdrawn – OK service in last six months | |
6 votes (1%) |
| I'm usually overdrawn – GREAT service in last six months | |
11 votes (2%) |
| I'm usually in credit – POOR service in last six months | |
74 votes (17%) |
| I'm usually in credit – OK service in last six months | |
148 votes (34%) |
| I'm usually in credit – GREAT service in last six months | |
166 votes (38%) |
| I'm usually overdrawn – POOR service in last six months | |
15 votes (3%) |
| I'm usually overdrawn – OK service in last six months | |
18 votes (4%) |
| I'm usually overdrawn – GREAT service in last six months | |
12 votes (3%) |
| I'm usually in credit – POOR service in last six months | |
34 votes (27%) |
| I'm usually in credit – OK service in last six months | |
39 votes (31%) |
| I'm usually in credit – GREAT service in last six months | |
42 votes (34%) |
| I'm usually overdrawn – POOR service in last six months | |
3 votes (2%) |
| I'm usually overdrawn – OK service in last six months | |
5 votes (4%) |
| I'm usually overdrawn – GREAT service in last six months | |
2 votes (2%) |
| I'm usually in credit – POOR service in last six months | |
59 votes (8%) |
| I'm usually in credit – OK service in last six months | |
271 votes (37%) |
| I'm usually in credit – GREAT service in last six months | |
390 votes (53%) |
| I'm usually overdrawn – POOR service in last six months | |
8 votes (1%) |
| I'm usually overdrawn – OK service in last six months | |
2 votes (0%) |
| I'm usually overdrawn – GREAT service in last six months | |
10 votes (1%) |
| I'm usually in credit – POOR service in last six months | |
1 votes (4%) |
| I'm usually in credit – OK service in last six months | |
6 votes (24%) |
| I'm usually in credit – GREAT service in last six months | |
17 votes (68%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last six months | |
1 votes (4%) |
| I’m usually in credit – POOR service in last six months | |
16 votes (9%) |
| I’m usually in credit – OK service in last six months | |
9 votes (5%) |
| I’m usually in credit – GREAT service in last six months | |
144 votes (80%) |
| I’m usually overdrawn – POOR service in last six months | |
1 votes (1%) |
| I’m usually overdrawn – OK service in last six months | 0 votes (0%) | |
| I’m usually overdrawn – GREAT service in last six months | |
11 votes (6%) |
| I'm usually in credit – POOR service in last six months | |
3 votes (5%) |
| I'm usually in credit – OK service in last six months | |
24 votes (39%) |
| I'm usually in credit – GREAT service in last six months | |
33 votes (53%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | |
1 votes (2%) |
| I'm usually overdrawn – GREAT service in last six months | |
1 votes (2%) |
| I'm usually in credit – POOR service in last six months | |
41 votes (21%) |
| I'm usually in credit – OK service in last six months | |
74 votes (38%) |
| I'm usually in credit – GREAT service in last six months | |
74 votes (38%) |
| I'm usually overdrawn – POOR service in last six months | |
3 votes (2%) |
| I'm usually overdrawn – OK service in last six months | |
2 votes (1%) |
| I'm usually overdrawn – GREAT service in last six months | |
3 votes (2%) |
| I'm usually in credit – POOR service in last six months | |
2 votes (20%) |
| I'm usually in credit – OK service in last six months | |
5 votes (50%) |
| I'm usually in credit – GREAT service in last six months | |
2 votes (20%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last six months | |
1 votes (10%) |
| I'm usually in credit – POOR service in last six months | |
17 votes (27%) |
| I'm usually in credit – OK service in last six months | |
22 votes (35%) |
| I'm usually in credit – GREAT service in last six months | |
22 votes (35%) |
| I'm usually overdrawn – POOR service in last six months | |
1 votes (2%) |
| I'm usually overdrawn – OK service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last six months | |
1 votes (2%) |
| I'm usually in credit – POOR service in last six months | |
9 votes (15%) |
| I'm usually in credit – OK service in last six months | |
16 votes (26%) |
| I'm usually in credit – GREAT service in last six months | |
33 votes (53%) |
| I'm usually overdrawn – POOR service in last six months | |
1 votes (2%) |
| I'm usually overdrawn – OK service in last six months | |
1 votes (2%) |
| I'm usually overdrawn – GREAT service in last six months | |
2 votes (3%) |
| I'm usually in credit – POOR service in last six months | 0 votes (0%) | |
| I'm usually in credit – OK service in last six months | |
1 votes (14%) |
| I'm usually in credit – GREAT service in last six months | |
6 votes (86%) |
| I'm usually overdrawn – POOR service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – OK service in last six months | 0 votes (0%) | |
| I'm usually overdrawn – GREAT service in last six months | 0 votes (0%) |
|
39 votes (100%) |
5,224 votes received.
We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.
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