2025

Many airlines now sell upgrade capacity at the desk. So are the days of trying to sweet-talk check-in staff to get a free upgrade to premium economy, business, or first class, long gone? We want to know whether you've had an upgrade recently (IN THE PAST THREE YEARS) and how you bagged it.

Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse. Please vote based on CUSTOMER SERVICE for your main CURRENT ACCOUNT over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

We want to find out how each provider rates for service (how it treats you) and coverage (how strong the signal is when you need it). In truth, there are only four main networks providing signals – the rest use these, but under their own brands. Please rate the firm that provides your mobile phone bill (if you've switched networks recently, please rate the provider you were with the longest over the last year).