Poll

Every six months, we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.
Please vote based on CUSTOMER SERVICE for your main CURRENT ACCOUNT over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.
24 January 2023

Holidays have been back on the agenda this year for many, with most travel restrictions now dropped. But with the cost of living increasing, many people might be deciding to spend less, or stay closer to home. So this week, we want to know if you've got a summer getaway booked and, if you have, whether you've spent more or less than you typically would?
17 January 2023

With more of us shopping online, parcel delivery firms are playing an increasingly important role in many people's lives – and of course they've been under intense pressure lately, particularly in the run-up to Christmas.
So it's time for our 10th annual poll to check how couriers are doing, and to find out which have been really delivering...
10 January 2023

We want to find out how each provider rates for service (how it treats you) and coverage (how strong the signal is when you need it). In truth, there are only four main networks providing signals – the rest use these, but under their own brands.
Please rate the firm that provides your mobile phone bill (if you've switched networks recently, please rate the provider you were with the longest over the last year).
3 January 2023

Credit cards are like fire. Used right they're a useful tool, but get it wrong and they burn. Many use them to collect points or cashback on spending they'd do anyway, but for others they're just another debt that needs to be paid. So this week, we want to know if you have a credit card and if so, whether you've debt on it and how much?
20 December 2022

An easy-access savings account allows you to deposit and (perhaps more importantly) withdraw whenever you like. But, with rates often lower than for fixed savings accounts, where your money's locked away for a set period, we wondered how often you're taking advantage of the 'access' element of your easy-access account. Let us know in our poll below.
13 December 2022

Haggling can result in big savings – on anything from digital TV and broadband to breakdown cover and car insurance. Each year we try to gauge the success rates of those who have done it. So whether you've got cheaper prices, extra goods or better deals, please let us know how successful you've been in this week's poll.
6 December 2022

There's less than a month until Christmas day, and with the Black Friday sales over we want to know how much of your shopping you have done so far (if you have decided to give presents this year- see MSE Christmas pre-nupp for why sometimes the best present is not giving at all). So is your Christmas in the bag, or are you leaving it until the last minute?
29 November 2022
















