Shops & Companies
Visa, Mastercard & Amex Chargeback
Little-known card purchase protection that can get £1,000s back
There's valuable hidden protection on Visa, Mastercard and Amex credit cards and most debit and charge cards. It's called 'chargeback' and means if you don't receive the goods you bought, you may be able to get your money back.
Fight Unfair Private Parking Tickets
Tickets are often invalid. Don't automatically pay
If you get an unfair ticket in a private car park, don't automatically pay it. These supposed 'fines' handed out are merely invoices, often unenforceable, and so we've three routes to fight unfair tickets. If your ticket is from a council rather than a private firm, see the Parking Ticket Appeals guide.
Small Claims Court
Settle consumer disputes legally
The small claims court is the low-hassle way to take legal action for up to £10,000 against a firm or individual. But be confident you've got a case before you start as new fees mean you'll now pay twice as much if you lose. This guide tells you how to make a claim, whether it's the best course of action, and how to max your chance of winning.
Tube Delays: How to get a refund
If you're a regular commuter, you'll know travelling on the London Underground is often fraught with delays and cancellations. If that happens, you may be entitled to a refund - here's how to claim one. If you couldn't touch out, see our TfL Overcharge Refunds guide for how to get your money back, and to claim back credit from an old card, see our Oyster card refunds guide.