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Consumer Rights

Consumer Rights

'Give me my money back!'

Ever returned poor or faulty goods for the shop to simply dismiss your complaint? Now imagine walking down the…

Flight Delay Compensation

Flight Delay Compensation

Up to £520/person, back to 2013

If you're delayed by more than three hours or your flight's cancelled, under EU rule…

Failed Delivery? Fight Back!

Failed Delivery? Fight Back!

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It's enough to make you growl. You've been told you need to be in for a delivery…

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Section 75 refunds

Free protection for ALL credit card spending

Your secret financial super-hero: Section 75 laws mean your credit card must protect purchases over £100 for free, so if there's a problem you could get your money back.

Visa, Mastercard & Amex Chargeback

Visa, Mastercard & Amex Chargeback

Little-known card purchase protection that can get £1,000s back

There's valuable hidden protection on Visa, Mastercard and Amex credit cards and most debit and charge cards. It's called 'chargeback' and means if you don't receive the goods you bought, you may be able to get your money back.

Fight Unfair Private Parking Tickets

Fight Unfair Private Parking Tickets

Tickets are often invalid. Don't automatically pay

If you get an unfair ticket in a private car park, don't automatically pay it. These supposed 'fines' handed out are merely invoices, often unenforceable, and so we've three routes to fight unfair tickets. 

Energy direct debits help

Energy direct debits help

Lower payments & money back

Paying by monthly direct debit cuts bills by up to £90 each year. Sounds good, and it is! Yet direct debits are based on an estimate of your usage. If that's wrong, you can end up overpaying month after month.

Small Claims Court

Small Claims Court

Settle consumer disputes legally

The small claims court is the low-hassle way to take legal action for up to £10,000 against a firm or individual. But be confident you've got a case before you start as new fees mean you'll now pay twice as much if you lose.

Reclaim Phone Credit

Reclaim Phone Credit

Have you switched providers?

If you've switched TV, mobile, broadband or phone providers in the last six years, there's a chance you're owed a little cash. You can get it back at speed.

Administration Help

Administration Help

Reclaim your cash from companies

During the recession, many unexpected companies went bust, including big names like Woolworths, Dreams & Comet. It's less common now the downturn's over, though it does still happen to big companies now and then.

Hotpoint tumble dryer help

Hotpoint tumble dryer help

3 extra tricks to get a refund or replacement

Millions of Hotpoint and Indesit tumble dryers sold between April 2004 and September 2015 are a potential fire risk, parent company Whirlpool has warned. And now owners have been told NOT to use at-risk machines until they've been repaired, in a U-turn on the firm's previous advice.

NHS tax reclaim

NHS tax reclaim

Many overpaid tax and NI – can you get £1,000s back?

We've been contacted by scores of current and former NHS workers who are trying to reclaim income tax and national insurance (NI) they paid while training at some point since 1999.

Tube Delays: How to get a refund

Tube Delays: How to get a refund

There are almost 1.4 billion journeys on the tube each year. Yet if you're a regular commuter, you'll know travelling on the London Underground is often fraught with delays and cancellations. If that happens, you may be entitled to a refund. Here's how to claim one – plus a free tool that can now claim on your behalf.

TfL Overcharge Refunds

TfL Overcharge Refunds

How to claim if you couldn't tap out - check now

In 2017 Transport for London charged passengers a total of £67 million after they failed to tap their card and paid the maximum fare - on average, there were more than 36,000 such 'incomplete journeys' every day last year.

Guides A-Z

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E

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F

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  • Reclaim unwanted Amazon Prime: 'I got £158 back'

S

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T

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  • Tube Delays: How to get a refund

Reclaim News

 FCA rule change could mean more are able to reclaim PPI commission

FCA rule change could mean more are able to reclaim PPI commission

4 July 2018

Claims firms could have to point consumers to free alternatives

Claims firms could have to point consumers to free alternatives

6 June 2018

PPI complaints up 40% as deadline looms

PPI complaints up 40% as deadline looms

19 April 2018

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