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Three to raise mobile prices

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Guy Anker
Guy Anker
Deputy Editor & Head of Operations
21 May 2012

Three Mobile will hit the majority of its pay monthly customers with price hikes from July.

The mobile phone giant will up the cost of monthly plans by 3.6% on all its tariffs, but only if a customer signed up before 8 March. The rise will also hit mobile broadband customers.

On a £30 monthly plan, this would represent a £1.08 monthly or £12.96 annual increase. The cost of calls and data will not rise.

Can I cancel my contract early?

Three won't allow customers to leave their contract early without penalty, as its terms state inflation-linked price rises are allowed. In this case, Three's increase follows March's 3.6% rise in the retail prices index.

Three blames rising inflation, which has resulted in growing costs for its business.

It says in an email to customers: "We know that increases are never welcome, so it's not a decision we've taken lightly and we’re confident that your plan still represents excellent value for money."

The company refuses to say how many of its users are affected. However, pay-as-you-go customers are unaffected.

Orange/T-Mobile hikes

Orange and T-Mobile similarly raised prices by 4.34% in January and 3.7% in May, respectively.

They also didn't allow contracted customers to switch without charge for the same reason. Regulator Ofcom ruled Orange was within its rights to do so, following widespread anger.

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