BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills
The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.
1 July 2022
Mobile and broadband providers to make it easier for users to cancel under new rules
The change comes under new rules that took effect earlier this month (17 June), which are designed to help consumers make more informed choices about the deal that works best for them.
22 June 2022
Tesco Mobile to charge customers for roaming in Europe from next year
Tesco Mobile is to start charging pay-monthly users who joined or upgraded from 16 June this year to use their mobiles in Europe. From 1 January 2023, these customers will have to pay extra to make calls, send texts and use data in 48 European countries and destinations.
21 June 2022
Millions of BT, EE, Plusnet, Shell, TalkTalk and Vodafone customers to be hit with price hikes of up to 9.3% - here's all you need to know
Millions of BT, EE, Plusnet, Shell, TalkTalk and Vodafone customers will be hit with price hikes of up to 9.3% this spring. All of the telecoms providers use December's consumer prices index (CPI) rate of inflation, as announced this week, to determine increases...
9 March 2022
Millions of O2, Three and Virgin Mobile customers to be hit with price hikes of up to 11.7% from April - here's what you need to know
Millions of O2, Three and Virgin Mobile customers will be hit with price hikes of up to 11.7% this spring on the back of a sharp increase in the cost of living.
16 February 2022
Tens of thousands of Three customers to lose 'free' roaming abroad as they're 'forced' on to new contracts - here's all you need to know
MoneySavingExpert.com can reveal that the mobile operator is 'forcing' certain customers to sign up to new plans, which means they'll lose their 'free' roaming benefit.
21 January 2022
Martin Lewis: Pay more than £10/mth on your mobile bill? You’re probably burning cash – here’s how to cut costs
Bill payers may be surprised to learn that if they’re paying more than £10 a month for their mobile phones, they may be burning through cash. That’s the message from MoneySavingExpert.com (MSE) founder Martin Lewis this week as he offers tips on cutting the costs of your phone bill.
18 January 2022
Tesco Mobile to hike the cost of out-of-bundle calls and texts from February
Tesco Mobile customers will be charged more than double what they currently pay if they exceed their pay-monthly calls allowance from 9 February. Meanwhile, charges for out-of-bundle services, such as to send picture messages and to make international calls, will also rise for both pay-monthly and pay-as-you-go (PAYG) users.
10 January 2022
Virgin Media and O2 launch Volt, their first joint product which offers to boost mobile data and broadband speeds for customers of both firms – how it works
Newly-merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level at no extra charge.
20 October 2021
Three mobile phone services down for hours, impacting thousands of customers across the UK
Thousands of Three customers were unable to make or receive calls on Thursday morning, although the mobile network provider said the problem had been resolved by lunchtime. The outages took place across England, Scotland and Wales, the telecoms provider said.
14 October 2021
8 travel-money must-knows
Don't overpay to pay (ole!)
Martin's energy need-to-knows
As bills set to rise by 52%
New. Cheapest ever loans at 2.7%
If you NEED to borrow
44 tips to be tight (in a good way)
Eg, use bulldog clips to eke out last toothpaste
£50 two-week summer break
For teens - free if on a low income
Blue Light Card discounts boosted
For NHS and emergency workers
2for1 theme parks and attractions
Alton Towers, Thorpe Park and more
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Virgin launches fee-free train booking app and you can earn points to redeem at Greggs and more - here's how it works1 July 2022Virgin has launched a free app that allows rail passengers to book trains directly, without a booking fee. Users can also earn points on spending to redeem on Virgin experiences, Greggs sausage rolls and more.
1 July 2022New and existing customers will now need to purchase a European roaming pass to make calls, send texts and use data in 49 European countries and destinations.
Struggling with energy bill debt? Check if you can get a grant of up to £1,500 from British Gas – even if you're not a customer1 July 2022The British Gas Energy Trust, a charity funded by British Gas, has reopened applications for grants of up to £1,500 to help people clear debts owed to their energy provider – and you don't have to be a British Gas customer to benefit.
BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills1 July 2022The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.
17 June 2022It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
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