Mobiles
Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance
Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom
23 July 2020
BT to raise broadband, landline and mobile prices for millions next month
Some BT customers will see the cost of their broadband, mobile and landline monthly plans go up by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal
13 February 2020
EE to increase pay-monthly mobile prices by 2.2%
EE customers on monthly mobile contracts will be hit by a 2.2% price rise next month, MoneySavingExpert can reveal
5 February 2020
WhatsApp to stop working on older phones from next year – here's how to check if you're affected
The messaging service will stop supporting Windows phones and older Androids and iPhones over the next few months
12 December 2019
Apple launches iPhone 11, 11 Pro and 11 Pro Max – how to find the cheapest deals
Tech giant Apple has unveiled its range of new iPhones - the iPhone 11, the 11 Pro and 11 Pro Max. It's also cut the price of its current models including the iPhone XR and iPhone 8.
19 September 2019
Giffgaff fined after overcharging millions of customers
The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million
30 July 2019
EE to hike cost of out-of-bundle calls and texts
Pay-monthly EE customers will have to pay more for calls and texts not included in their plans from August, as the mobile giant has announced it's hiking out-of-bundle prices
25 June 2019
Tesco Clubcard customers can now use points to buy a phone
Tesco Clubcard customers can now use vouchers to buy or reduce the cost of new pay-monthly phones with Tesco Mobile
19 June 2019
Plusnet Mobile customers' credit files wrongly marked after billing error
Hundreds of Plusnet mobile customers were wrongly marked as being in arrears on their credit files as the result of a "system error" while the firm was switching direct debit provider, MoneySavingExpert.com can reveal
7 June 2019
Got a Huawei phone? Your rights as Google prepares to restrict its use of Android
If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights
21 May 2019
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Martin: Firms fight for business againIncl new £125 bank switch bribe
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Work from home, EVEN part-time?Claim tax back
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MSE special: UK's cheapest energySave £200+/yr
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40+ birthday freebiesIncl Krispy Kreme
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Back to uni?Tuition fee refunds? & more
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6 new Covid need-to-knowsIncl mortgage help & more
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BT & EE warningIt plans inflation-busting hikes
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Tesco 'Clubcard Prices' are backBut are they any good?
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100 days to XmasAct now to save
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Car and home insurers face ban on hiking prices for existing customers at renewal
22 September 2020
Car and home insurance customers should pay no more when renewing their policy than they would if they were taking out a new one with the same firm, under radical new proposals from the financial regulator -
I'm self-employed but confused about whether I can claim that my business is adversely affected by coronavirus
22 September 2020
100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance. -
Coronavirus Universal Credit & Benefits
22 September 2020
If you're suddenly unable to work due to the coronavirus crisis, or you've been laid off, this guide looks at what benefits you can claim, what you're entitled to under universal credit plus tells you how to make a claim. -
MSE launches energy market game-changer – the UK's first auto compare-and-switch service
21 September 2020
MSE is launching its Autoswitch service – designed to shake up the entire energy market -
NS&I to slash savings rates and Premium Bond prizes
21 September 2020
National Savings & Investments (NS&I) will dramatically cut the interest it pays on many of its savings accounts, slashing its top easy-access rate to just 0.01% in November. And Premium Bond holders will also have a significantly lower chance of winning a prize from December, with the prize rate to be cut to 1%
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Is it time to ban Christmas presents?
14 September 2020
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: I confess, I did a 'decoy effect' experiment on my Twitter and Facebook followers… and it may be why they're buying more Jaffa Cakes
7 September 2020
Behavioural economics is a powerful science. Some retailers are undoubtedly using it to make us pay more to get less. One element is the 'decoy effect' – where a higher-priced item is sold, to make items next to it look like bargains. So I wanted to do a little experiment to test it -
Martin Lewis: Payment holidays extended – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
11 August 2020
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
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