MoneySavingExpert News

Mobiles

BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills

The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.

1 July 2022

Mobile and broadband providers to make it easier for users to cancel under new rules

The change comes under new rules that took effect earlier this month (17 June), which are designed to help consumers make more informed choices about the deal that works best for them.

22 June 2022

Tesco Mobile to charge customers for roaming in Europe from next year

Tesco Mobile is to start charging pay-monthly users who joined or upgraded from 16 June this year to use their mobiles in Europe. From 1 January 2023, these customers will have to pay extra to make calls, send texts and use data in 48 European countries and destinations.

21 June 2022

Millions of BT, EE, Plusnet, Shell, TalkTalk and Vodafone customers to be hit with price hikes of up to 9.3% - here's all you need to know

Millions of BT, EE, Plusnet, Shell, TalkTalk and Vodafone customers will be hit with price hikes of up to 9.3% this spring. All of the telecoms providers use December's consumer prices index (CPI) rate of inflation, as announced this week, to determine increases...

9 March 2022

Millions of O2, Three and Virgin Mobile customers to be hit with price hikes of up to 11.7% from April - here's what you need to know

Millions of O2, Three and Virgin Mobile customers will be hit with price hikes of up to 11.7% this spring on the back of a sharp increase in the cost of living.

16 February 2022

Tens of thousands of Three customers to lose 'free' roaming abroad as they're 'forced' on to new contracts - here's all you need to know

MoneySavingExpert.com can reveal that the mobile operator is 'forcing' certain customers to sign up to new plans, which means they'll lose their 'free' roaming benefit.

21 January 2022

Martin Lewis: Pay more than £10/mth on your mobile bill? You’re probably burning cash – here’s how to cut costs

Bill payers may be surprised to learn that if they’re paying more than £10 a month for their mobile phones, they may be burning through cash. That’s the message from MoneySavingExpert.com (MSE) founder Martin Lewis this week as he offers tips on cutting the costs of your phone bill.

18 January 2022

Tesco Mobile to hike the cost of out-of-bundle calls and texts from February

Tesco Mobile customers will be charged more than double what they currently pay if they exceed their pay-monthly calls allowance from 9 February. Meanwhile, charges for out-of-bundle services, such as to send picture messages and to make international calls, will also rise for both pay-monthly and pay-as-you-go (PAYG) users.

10 January 2022

Virgin Media and O2 launch Volt, their first joint product which offers to boost mobile data and broadband speeds for customers of both firms – how it works

Newly-merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level at no extra charge.

20 October 2021

Three mobile phone services down for hours, impacting thousands of customers across the UK

Thousands of Three customers were unable to make or receive calls on Thursday morning, although the mobile network provider said the problem had been resolved by lunchtime. The outages took place across England, Scotland and Wales, the telecoms provider said.

14 October 2021