MSE News

Mobiles

Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance

Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom

23 July 2020

BT to raise broadband, landline and mobile prices for millions next month

Some BT customers will see the cost of their broadband, mobile and landline monthly plans go up by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal

13 February 2020

EE to increase pay-monthly mobile prices by 2.2%

EE customers on monthly mobile contracts will be hit by a 2.2% price rise next month, MoneySavingExpert can reveal

5 February 2020

WhatsApp to stop working on older phones from next year – here's how to check if you're affected

The messaging service will stop supporting Windows phones and older Androids and iPhones over the next few months

12 December 2019

Apple launches iPhone 11, 11 Pro and 11 Pro Max – how to find the cheapest deals

Tech giant Apple has unveiled its range of new iPhones - the iPhone 11, the 11 Pro and 11 Pro Max. It's also cut the price of its current models including the iPhone XR and iPhone 8.

19 September 2019

Giffgaff fined after overcharging millions of customers

The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million

30 July 2019

EE to hike cost of out-of-bundle calls and texts

Pay-monthly EE customers will have to pay more for calls and texts not included in their plans from August, as the mobile giant has announced it's hiking out-of-bundle prices

25 June 2019

Tesco Clubcard customers can now use points to buy a phone

Tesco Clubcard customers can now use vouchers to buy or reduce the cost of new pay-monthly phones with Tesco Mobile

19 June 2019

Plusnet Mobile customers' credit files wrongly marked after billing error

Hundreds of Plusnet mobile customers were wrongly marked as being in arrears on their credit files as the result of a "system error" while the firm was switching direct debit provider, MoneySavingExpert.com can reveal

7 June 2019

Got a Huawei phone? Your rights as Google prepares to restrict its use of Android

If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights

21 May 2019

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