November 2015

A former director of Crown Currency Exchange – which went bust in 2010 leaving thousands of traders and travellers without £20 million of their money – has been jailed for more than three years.

Four million TalkTalk customers will be able to choose a free upgrade to their service from 1 December, following the data hack last month which resulted in more than 150,000 users having their personal details accessed.

Co-operative Energy has blamed ongoing problems with its new IT system as the reason why it was the most complained about energy provider in the third quarter of the year.

Around 4.4 million Virgin Media home phone, broadband and TV customers will be hit with inflation-busting price hikes of 5.4% on average from 1 February 2016, the provider has announced.

Interest rates may not rise until 2017 the Bank of England has suggested this month, but mortgage borrowers should still consider switching to a cheaper deal now, with rates near all-time lows.

More than 250,000 customers with Barclays fee-charging package accounts that come with insurance will see prices hiked by up to £138/year from today, unless they actively opt out.

Ahead of the weekend, people are being warned to watch out for an email purporting to be from online takeaway service, Just Eat, asking them to fill in a survey rating their customer experience in return for a free £10 account credit.

An energy provider found guilty of a number of failings including mis-selling and not telling customers about price hikes is to pay £250,000 to charity Citizens Advice. And affected Economy Energy customers may also be due compensation.

House prices rose to a record high of £205,000 on average in October, Halifax has reported today.