2015

Complaints about Payment Protection Insurance (PPI) halved between 1 April 2014 and 31 March 2015 compared with the previous year, while gripes about packaged bank accounts and payday loans have risen, according to the Financial Ombudsman Service.

Update August 2016: This news story was written in May 2015, though we've done further analysis on the Mastercard and Visa rates since then, and the logic is still the same – Mastercard still usually comes out the winner. We will do a full update of this article soon...

Update: 18 May, 2.10pm: Mighty Deals says all customers have now had their redemption email. It hasn't however answered our questions about what went wrong over the weekend.

BT has upped the price of its least expensive line rental for the third time in just a year, making its upfront-payment plan the most expensive among those offered by major providers – £50 more than the cheapest offering.

Scottish Power has received the highest number of complaints ever recorded for a UK energy company in a three-month period, according to the latest figures from Citizens Advice.

Mighty Deals admits it incorrectly told more than 1,600 shoppers they couldn't get a £10 Tesco voucher for £5 after it unsubscribed them from its service, which it says it did in error – just days after angering users over the same voucher offer.

Tesco Clubcard customers can double the value of their vouchers from Monday (18 May) to spend on 12 categories online and in-store, including gaming, travel and electricals.

Extra Energy customers complain they've waited up to nine months to receive their bill while others say their bills haven't arrived at all, which has forced the provider to rethink it's unusual twice-yearly statements in favour of quarterly bills.