February 2016

Broadband firms will be forced to repair faults quickly, speed up installation, improve reliability and pay out automatic compensation to customers hit by service outages under far-reaching plans announced today by the UK telecoms regulator.

Passengers who suffer a delay of just two minutes on train operator c2c's Essex to London line can now get automatic compensation.

Samsung has launched its latest flagship phones – the Galaxy S7 and S7 Edge – and revealed how much they'll cost you. The handsets, unveiled at the Mobile World Congress in Barcelona on Sunday (21 February), are now available for pre-order both unlocked and on contract, with a release date of 11 March.

First Direct’s current account customers have once again voted its service the nation's best. More than 90% rated it as 'great' as it comfortably held on to top spot in our latest banking poll.

More than six million households switched energy supplier in 2015, a 15% rise on 2014, according to new figures from energy watchdog Ofgem.

Most EE and O2 mobile phone customers will be hit with monthly contract price rises of 1.3% from 30 March 2016. But if you're affected you're unlikely to be able to leave your contract penalty-free, as annual inflationary price rises such as these are written into the firms' mobile contracts.

A company called The Big Deal has partnered with The Sun newspaper to run a collective energy switch, and the Great British Collective switch is also offering cheap tariffs on a regional basis. But how do the deals stack up on price and customer service – and how do they compare with MSE's own Big Switch Event 4?

Elderly people are being targeted by a telephone scam that the police say in some cases involves a fraudster allegedly pretending to be MoneySavingExpert's Martin Lewis. We NEVER make cold calls asking for your financial information – here's what's happened and what to watch out for.

Travellers with a Ukash prepaid card will be hit with a raft of new charges from April. But they WON'T have to pay if they want to cancel the card before then, as the firm's now backtracked on plans to charge a £9-£11 closure fee.