July
SSE under investigation over switching vulnerable customers to prepay meters
Concerns about SSE’s approach to switching its customers onto prepay meter tariffs has sparked an investigation
29 July 2016
Cheaper train fares on the way with planned ticket overhaul
Train travellers should be able to more easily pick the cheapest fares for their journey under proposals for a shake-up
29 July 2016
Three unveils 'no frills' Sim-only and contract tariffs – but are they good value?
Mobile operator Three has launched a range of budget Sim-only and contract tariffs – dubbed 'Essential' plans
28 July 2016
Victims of muggings chased for £1,000s in charges by Vodafone – what you can do to protect your phone from thieves
Vodafone customers mugged on holiday have been pursued for more than a year for £1000s by the mobile operator
28 July 2016
STOP paying interest on credit card debt
It's the best time ever to cut debt costs. Many can save £1,000s. Shift debts to 41mths 0% for a fee or 2 years free
27 July 2016
Halifax ditches £5 monthly reward for Clarity customers – but new online applicants can still get it... for now
More than 150,000 Halifax Clarity customers will no longer be able to pocket £5/month for using their credit card
26 July 2016
Lowcostholidays couple's £1,400 reclaim success thanks to MSE – could you get your money back too?
A couple hit by the collapse of Lowcostholidays went to Greece following a £1,400 refund gained from using our guide
26 July 2016
Negative interest rates for personal banking customers unlikely despite warning to commercial clients
The prospect of personal customers receiving negative interest rates is unlikely, despite a warning to business clients
26 July 2016
You'll need a TV licence to use iPlayer from 1 September this year
From 1 September all users of the BBC's catch-up service iPlayer will be required by law to hold a TV licence
26 July 2016
Credit card promo-period-prompts among solutions for tackling persistent debt
The FCA is proposing doing more to signal the end of promotional periods in its final credit card report
26 July 2016
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Plusnet to increase Sim only rolling contract prices
22 May 2019
Plusnet Mobile customers on 30-day rolling contracts will see a 5% price rise next month - if your bill's going up, check if you can switch and save -
Jamie Oliver restaurants in administration - list of closures & your gift card rights
22 May 2019
Jamie Oliver's restaurant chain - which includes Jamie's Italian, Barbecoa and Fifteen - have collapsed into administration, and the administrators KPMG have closed 22 of his 25 eateries -
EE and BT Mobile customers report network problems
21 May 2019
Hundreds of EE and BT Mobile customers have been reporting problems making and receiving calls this morning -
Got a Huawei phone? Your rights as Google prepares to restrict its use of Android
21 May 2019
If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights -
Booking a holiday with Thomas Cook, Tui etc? How to make sure you're protected
21 May 2019
Travel firms have been facing turbulent times due to factors including Brexit. Here are some steps to boost your protection
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Do I need to show my boarding pass at airport shops? (video & guide)
9 April 2019
It’s one of those niggling frustrations. You want to buy something at the airport and you’re badgered for your boarding pass in order to purchase. Many people ask me if they need to bother, so here’s my quick video answer… Some frequently asked questions… After I originally posted this video on social media, there were a few...
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