July 2016

Concerns about energy provider SSE's approach to switching its customers – and particularly those in vulnerable situations – onto prepay meter tariffs has sparked an investigation by the energy regulator.

Train travellers should be able to more easily pick the cheapest fares for their journey under proposals for a shake-up of ticket prices, it has emerged.

Vodafone customers mugged on holiday have been pursued for more than a year by the mobile operator after thieves ran up £1,000s in premium-rate call charges on their stolen phones.

Mobile operator Three has launched a range of budget Sim-only and contract tariffs – dubbed 'Essential' plans – which are being billed as a lower-cost option for customers who want to "cut out the stuff they don't need".

There's a credit card punch-up going on. In the last eight weeks, 10 new table-topping balance transfers have launched. We've covered the key blows in this email, but now I want to calmly take you through step-by-step how to use this price war to save large, like Jill:

The prospect of banks charging personal customers for holding their savings remains unlikely, despite a warning by Royal Bank of Scotland (RBS) and NatWest to business and commercial customers that negative interest rates could become reality.

Credit card companies lack incentives to help customers struggling with persistent debt, the Financial Conduct Authority has found – and it proposes new 'customer alerts' to signal the end of promotional periods as part of a package of remedies.

More than 150,000 Halifax Clarity credit card customers will no longer be able to pocket a £5 monthly reward for using their card. However, new customers applying online can still take advantage of the old offer for a limited time.

From 1 September all users of the BBC's catch-up service iPlayer will be required by law to hold a TV licence.