Asda is handing out £15 goodwill vouchers after it was forced to cancel some of its online deliveries this weekend due to a 'technical glitch'.
The supermarket's Twitter feed was flooded with complaints on Sunday after customers received text messages warning orders may be late or cancelled.Here are a few examples:
Rubbish that I'm getting an @asda @AsdaServiceTeam that's simply made up of delivery charge and bags - ridiculous and really bad service! pic.twitter.com/2NtL4OOxLc
— Aarti Popat (@AartiPopat) September 24, 2017
Family lunch today, ruined by @asda cancelling my shopping delivery with no time to go out cos guests arriving. Still took my money tho 👌🏼😒
— Katie (@nelly_uk7) September 24, 2017
Thanks @asda @AsdaServiceTeam for cancelling our online delivery order today 1 hour before due. No reason given! Not great after our holiday
— Si Ward (@SiWard01) September 24, 2017
An Asda spokesperson said: "Due to an unforeseeable technical glitch that occurred overnight, a small percentage of grocery home shopping orders had to be cancelled.
"As an apology to those customers affected by the glitch, we have provided a full refund along with a £15 voucher for their next order."
Asda says any refunds will be done as soon as possible, and customers can choose to resubmit their order if they wish now the glitch is fixed.
