September 2018

Gas and electricity supplier Green Star Energy has paid almost £680,000 to more than 8,800 customers and Ofgem's fund for vulnerable consumers following a number of failings.

All Sky Sports channels will be shown in HD as default from October, the broadcaster has begun telling customers. And while it's yet to give full details of the changes, if you get full Sky Sports, aren't on a promo deal and don't currently watch in HD, your bill may rise by £24/year – even if your TV can only handle standard definition. 

Four million mobile phone users are needlessly handing over up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.

Tesco Clubcard customers won't be able to spend their vouchers with train ticket site RedSpottedHanky from February next year as part of a revamp of the loyalty scheme's deals, MoneySavingExpert can reveal. 

Marcus Herbert has joined MoneySavingExpert.com as its new Editor-in-Chief.

About 4.3% of trains were cancelled or part-cancelled in late spring and early summer, new stats obtained by MoneySavingExpert.com reveal – the highest such figure in at least six years. 

Deliveroo customers claim they've been charged multiple times for orders which never arrived after the delivery service's website and app crashed last night. 

Ovo Energy customers on its standard tariff will see prices rise by up to £135 a year for a typical dual-fuel home, after it announced its second hike of the year. 

A new savings scheme which gives up to a £1,200 bonus to people on low incomes has been launched.

Economy Energy is hitting thousands of customers with an astonishing £300+/year rise – but many will be able to escape it by switching away, or in some cases an admin blunder means they'll beat the hike.  The fact the price is rising is not a surprise, as most energy firms are increasing costs. What is shocking is the scale of the rise, which is as big as we can remember in recent years. While on average it will lead to a rise of £311/yr on typical use – 38% – some are set to be hit with an increase of up to £460/yr. The hike hits on Sunday 7 October. As it's a variable tariff you can at least switch penalty-free, but we have learned scores of bill-payers were wrongly told it was actually a fixed deal whereby the price per unit of energy was fixed for a year. This admin blunder was made in a 'welcome' email sent by Economy Energy. After MoneySavingExpert.com got involved, Economy Energy told us by phone it would not levy the hike on anyone who could prove they got this email (see it below, with the important lines highlighted). But since, when we've asked for confirmation in writing all throughout this week, it's gone quiet, which we find outrageous. However, some MoneySavers who got this email have told us they've successfully challenged the rise.