MSE News

Post Office launches 'digital' passport renewals

The Post Office will now let you renew your passport digitally - but it'll cost £15 more than doing it yourself, and you'll have to go into one of the 725 participating branches. 

The new service includes the Post Office's Check & Send service, which makes sure there are no mistakes on your passport application, but you'll still have to go into a branch to fill in the online form. 

It will cost £90.90 in total – the standard £75.50 online passport renewal charge and a £15.40 fee for the in-branch service, including Check & Send. 

Customers will still be able to renew their passports with a paper application via the Post Office for the standard fee of £85.50, with the option to add a Check & Send service for £9.75, so £95.25 in total. 

See our Passport renewal tips for more info on the cheapest ways to renew. 

What's the cheapest way to renew a passport?

If you want to renew your passport at the lowest price possible, your best bet is to use the Government's online service, which costs £75.50. 

However, if you'd like the extra peace of mind of the Check & Send service – which makes sure you've provided the right information, documents and payment – the new digital service will be the cheapest option, costing a total of £90.90 rather than the £95.25 charged for a paper application with Check & Send. 

What is the new digital service?

The digital service will be available at 725 of the Post Office's 11,500 branches. There are not yet any firm plans to roll this out to other locations. The service includes:

  • Help with making the digital application from in-branch staff.
  • A digital photograph taken in-branch.
  • Your application being checked before sending.
  • Your old passport being sent back to the Passport Office via Royal Mail Special Delivery.