MSE News

Lloyds customers hit by online banking problems

Lloyds customers have been reporting problems using the bank's online services since early this morning.

Update 5pm: Lloyds says the issues have now been resolved.

The bank said it was "aware" that some of its customers had been locked out of online banking, and is working to resolve the issue as soon as possible.

Lloyds has also said the issue only affects customers accessing their accounts online via desktop, so if you're affected, you should still be able to log in to mobile and tablet apps.

The issues don't appear to be affecting customers of Halifax and Bank of Scotland, which are part of Lloyds Banking Group.

What are customers saying?

Customers have been tweeting about the issues since before 9am this morning. Here are a few examples: 

What does Lloyds say?

A Lloyds spokesperson said: "We are currently aware that some customers may be experiencing intermittent issues when trying to access their online banking service this morning.

"We are working to resolve the issue as a matter of urgency and we are sorry for any inconvenience for our customers."

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