May 2020

Some Nationwide customers who took out personal loan payment holidays mistakenly had it reported as a missed payment on their credit report late last week, MoneySavingExpert.com can reveal. 

Those struggling to pay their mortgage due to coronavirus are set to be able to extend their payment holidays for three more months, or start making reduced payments, in proposals published today.

Ryanair staff have told customers that the chargeback card-protection scheme is "a fraudulent activity" and could result in them being blacklisted by the airline in the future. But after MoneySavingExpert.com showed Ryanair evidence of this, the budget carrier said its customer service operatives got it wrong and that this is not its policy.

Some rail passengers have waited six weeks or more for refunds on their season tickets, according to a new survey from the transport watchdog. 

Hackers have accessed the travel details of nine million Easyjet customers, the airline has admitted. 

The coronavirus pandemic has been uniformly devastating for the travel industry, with millions of holidays and travel bookings either unavailable or cancelled. Yet how firms treat their customers due to it has led to a stark divide, according to a major new investigative survey by MoneySavingExpert.com.

A law firm is preparing a group legal claim on behalf of owners of some Mercedes vehicles, over claims customers were misled about the emissions their vehicles produced. 

Transport for London will have to introduce a series of temporary measures after it was given a £1.6 billion bailout by the Government. These include stopping free travel for children, reducing free travel for the over-60s and a 30% hike in the congestion charge for people driving into the centre of London.

Clubcard vouchers which are set to expire this month will now be valid until November due to the coronavirus situation – while customers who have converted vouchers into rewards already have been given more time to use their codes. 

The financial regulator has confirmed it will introduce measures to help insurance customers struggling during the coronavirus pandemic – meaning insurers will need to assess whether they can change what's covered to offer customers lower premiums. Insurers may also be expected to offer customers payment holidays of up to three months.