MoneySavingExpert News


Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance

Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom

23 July 2020

Santander to double 123 Lite fee and shake up current account cashback

Four million Santander customers will see the cashback offered on their 123 and 123 Lite accounts changed from October – and the fee on the 123 Lite account is being doubled to £2/month

22 July 2020

Passport application backlog of 410,000 due to coronavirus delays

There is currently a backlog of 410,000 UK passport applications due to coronavirus-related delays, according to new Government figures

22 July 2020

Loveholidays customers complain of refund hell – what you can try

The name Loveholidays has become a scourge of many travellers during the pandemic, as droves of customers are still in the dark about their refunds

21 July 2020

Cruise & Maritime Voyages falls into administration – what you need to know

Cruise firm Cruise & Maritime Voyages has fallen into administration – if you had a booking with it, here's how to try to get your cash back

21 July 2020

Government to protect refund credit notes for cancelled holidays

The Government has said it is protecting refund credit notes issued for ATOL-protected bookings that were cancelled due to coronavirus, meaning those who accept them will get their money back if the travel firm goes bust

18 July 2020

Rewards shake-up for John Lewis and Waitrose Partnership credit card

John Lewis and Waitrose are changing the rewards you can earn on their Partnership credit card from September, increasing what you can earn for spending with the two stores but slashing what you get for spending elsewhere

17 July 2020

Monzo launches new premium account with a £5 monthly fee – but is it worth it?

But it's got a £5 per month fee. So is it worth it?

16 July 2020

VAT cut to 5% for hotels and restaurants – but will you get a discount?

VAT has been temporarily cut from 20% to 5% for hospitality and tourism businesses, and a number of big chains including McDonald's and Nando's are slashing prices as a result. But businesses don't have to pass on the tax cut to customers – we've full info below on what the change means for you

15 July 2020

Martin Lewis joins campaigners calling on Treasury to help 3m excluded from coronavirus support founder Martin Lewis today joined campaigners and cross-party MPs to present petitions to the Treasury on behalf of three million excluded from Government financial support during the coronavirus pandemic

15 July 2020