Trying to open a Chase account? There's an up to five-week delay due to high demand - here's what you need to know

If you applied from the evening of 25 May, your application will be held in the 'waiting room'

If you inputted your details via the Chase app to start your application for your current account from the evening of 25 May, it'll be held in a 'waiting room' where you'll then be invited to complete the process within the next three to five weeks. You'll be sent an invitation via email or text to do so. 

If you've been sent a referral by a friend, both you and the friend will still be eligible to receive the reward (£20 each) once your account is open as long as you start your application - and enter the 'waiting room' - by 11:59pm on Tuesday 7 June, as this is when the refer a friend offer closes. 

Invitations to complete applications will be done on a first-come, first-served basis and there will be continued updates on wait times via the Chase app. Existing customers aren't affected. 

What does Chase say?

A spokesperson for Chase bank said: "We care deeply about the quality of the experience we provide to our customers and so, to maintain that during this period of high demand, new customer applications are being temporarily held in a queue."