Thousands of Barclaycard customers left unable to use contactless following a technical glitch - here's what we know
Thousands of Barclaycard customers have been unable to use the contactless option on their credit card following a technical glitch. The issue is ongoing but here's what we know.
Barclaycard told us the "technological issue" first began in March and we have seen lots of angry customers take to social media as a result of the problem.
The credit card company told us it has no plans to compensate people for the inconvenience, given there has been no financial loss, but that it's "working hard to fix the issue". Contactless payments allow customers to make a purchase of up to £100 without using a pin.
Barclaycard said customers will be contacted once the problem has been fixed. If you're considering getting a new credit card, see our Best 0% credit cards guide. Also see our Balance transfer credit card guide.
Make sure you know your PIN number, just in case
If you're a Barclaycard customer and your contactless card isn't working, then make sure you know your pin number as it's highly likely you'll have to use it. You can view your PIN in the Barclaycard app. If you have another bank account, then perhaps have that card with you too.
If you're unhappy with the Barclaycard service then you can always complain. You can contact Barclaycard's customer service via the app, and click on the 'chat' icon, by phoning 0800 151 0900 or 0333 200 9090 or by writing to: Barclaycard, PO Box 10200, Wigston, LE18 9ER.
Barclaycard customers took to Twitter to vent their frustration
Here's a sample of tweets that we saw:
What does Barclaycard say?
A spokesperson said: "We are currently experiencing a technological issue impacting the contactless functionality for some Barclaycard cardholders. We are working hard to fix the issue, and a resolution is on track to be implemented in the coming days.
"All impacted customers have been contacted to make them aware, and we will contact them again once the issue is resolved. We would like to apologise to all impacted customers for the inconvenience caused."
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