Bank of Scotland
Lloyds is worst offender for wrongly rejecting customer complaints
Lloyds Bank wrongly turned away the most complaints, with 74% of consumers' complaints upheld by the ombudsman
24 February 2015
Virgin Money launches new current account – is it any good?
Virgin Money is rolling out its new current account, which offers 1% AER interest on balances of up to £100,000
6 February 2015
Charge-free basic bank accounts unveiled
A basic bank account with no fees for failed payments has been unveiled by the Government today
15 December 2014
Lloyds PPI claims pot raised to £11 billion as payouts soar
The news comes as Lloyds today announced plans to cut 9,000 jobs and close 200 branches
28 October 2014
First Direct top, Barclays gets wooden spoon in MSE's latest banking service index
First Direct has secured the top spot once more with more than 90% of its customers rating it 'great'
26 August 2014
NatWest and Halifax caught sending misleading debt demands
NatWest and Halifax are the latest firms we've found to have sent misleading payment demands to customers in debt
18 July 2014
Mobile-to-mobile payments start today – but how does Paym work?
Millions of smartphone users can now pay for goods and services simply by using the recipient's mobile phone number
29 April 2014
Forget worrying about sort codes - mobile-to-mobile cash transfers coming soon
Smartphone users will soon be able to pay for goods and services simply by using the recipient's mobile phone number
10 March 2014
TSB comes last in MSE's latest banking service index
People banking with the newly-created TSB have voted it the worst for customer service in a poll of 9,000 MSE users
26 February 2014
Hit by Lloyds, Halifax, TSB and Bank of Scotland glitch? Your rights explained
Some Lloyds, Halifax, Bank of Scotland and TSB customers were left without banking facilities for three hours yesterday
27 January 2014
8 travel-money must-knows
Don't overpay to pay (ole!)
Martin's energy need-to-knows
As bills set to rise by 52%
New. Cheapest ever loans at 2.7%
If you NEED to borrow
44 tips to be tight (in a good way)
Eg, use bulldog clips to eke out last toothpaste
£50 two-week summer break
For teens - free if on a low income
Blue Light Card discounts boosted
For NHS and emergency workers
2for1 theme parks and attractions
Alton Towers, Thorpe Park and more
Read the full email
For all the latest deals, guides and loopholes simply sign up today – it's spam-free!
Virgin launches fee-free train booking app and you can earn points to redeem at Greggs and more - here's how it works1 July 2022Virgin has launched a free app that allows rail passengers to book trains directly, without a booking fee. Users can also earn points on spending to redeem on Virgin experiences, Greggs sausage rolls and more.
1 July 2022New and existing customers will now need to purchase a European roaming pass to make calls, send texts and use data in 49 European countries and destinations.
Struggling with energy bill debt? Check if you can get a grant of up to £1,500 from British Gas – even if you're not a customer1 July 2022The British Gas Energy Trust, a charity funded by British Gas, has reopened applications for grants of up to £1,500 to help people clear debts owed to their energy provider – and you don't have to be a British Gas customer to benefit.
BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills1 July 2022The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.
30 June 2022Homebuyers who purchase a new leasehold property will no longer have to pay ground rent from today, as long-awaited legislation kicks in. The move could result in savings of £100s a year for homeowners – though new and existing leaseholders still need to beware the dangers of a short lease, as we explain below.
17 June 2022It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
Clever ways to calculate your finances