MoneySavingExpert News

Bank of Scotland

Lloyds is worst offender for wrongly rejecting customer complaints

Lloyds Bank wrongly turned away the most complaints, with 74% of consumers' complaints upheld by the ombudsman

24 February 2015

Virgin Money launches new current account – is it any good?

Virgin Money is rolling out its new current account, which offers 1% AER interest on balances of up to £100,000

6 February 2015

Charge-free basic bank accounts unveiled

A basic bank account with no fees for failed payments has been unveiled by the Government today

15 December 2014

Lloyds PPI claims pot raised to £11 billion as payouts soar

The news comes as Lloyds today announced plans to cut 9,000 jobs and close 200 branches

28 October 2014

First Direct top, Barclays gets wooden spoon in MSE's latest banking service index

First Direct has secured the top spot once more with more than 90% of its customers rating it 'great'

26 August 2014

NatWest and Halifax caught sending misleading debt demands

NatWest and Halifax are the latest firms we've found to have sent misleading payment demands to customers in debt

18 July 2014

Mobile-to-mobile payments start today – but how does Paym work?

Millions of smartphone users can now pay for goods and services simply by using the recipient's mobile phone number

29 April 2014

Forget worrying about sort codes - mobile-to-mobile cash transfers coming soon

Smartphone users will soon be able to pay for goods and services simply by using the recipient's mobile phone number

10 March 2014

TSB comes last in MSE's latest banking service index

People banking with the newly-created TSB have voted it the worst for customer service in a poll of 9,000 MSE users

26 February 2014

Hit by Lloyds, Halifax, TSB and Bank of Scotland glitch? Your rights explained

Some Lloyds, Halifax, Bank of Scotland and TSB customers were left without banking facilities for three hours yesterday

27 January 2014