Bank of Scotland

Lloyds Banking Group has been fined £4.3 million by the City watchdog for massive delays in paying back mis-sold payment protection insurance, after MoneySavingExpert.com first revealed the plight of victims.

Santander has shaken off the unwanted tag of being the worst bank for customer service, replaced by Bank of Scotland and Halifax. What's more, Santander's 123 current account in isolation now ranks as one of the best, in a poll of 9,500 MoneySavingExpert.com users.

Thousands of Lloyds TSB, Halifax and Bank of Scotland customers have been left frustrated after being unable to send or receive Faster Payments. In the worst cases, people have been left without their wages, but the banks say they will refund charges.

Lloyds Banking Group has set aside a further £1 billion to pay victims of payment protection insurance (PPI) mis-selling.

Bank of Scotland (BoS) has been fined £4.2 million by the City watchdog after an incredible blunder which saw it compensate the wrong people as it held shoddy customer data.

Lloyds TSB and MBNA are the worst of the major banks for wrongly dismissing complaints, new data published by the Financial Ombudsman Service reveals today.

Many holidaymakers will soon be jetting off for the summer, but before you go it's sometimes worth contacting your bank or credit card provider to let them know.

Farepak campaigners are reportedly set to press the firm's bank for another £10 million in compensation for customers hit by the collapse of the Christmas hamper business.

The Co-op and its sister bank Smile have become the latest current account providers to announce a rise in overdraft costs.

Lloyds TSB and Bank of Scotland (BoS) will scrap overdraft charges for many customers who slip into the red this autumn. However, they are raising fees for customers who pay for an overdraft facility.