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Black Horse

Barclays and Lloyds TSB top complaints bad boy league as PPI gripes soar

Barclays and Lloyds TSB are the worst of the major banks for wrongly dismissing customer complaints, says the Ombudsman

5 March 2013

Lloyds TSB and MBNA worst for fobbing off complaints

Lloyds and MBNA are the worst of the major banks for fobbing off consumers, new data from the Ombudsman shows

11 September 2012

Banks wrongly reject PPI complaints, despite admitting mis-selling

Numerous providers wrongly reject payment protection insurance complaints, despite banks putting billions aside to pay claims

28 February 2012