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Black Horse

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Lloyds TSB and MBNA are the worst of the major banks for wrongly dismissing complaints, new data published by the Financial Ombudsman Service reveals today.
11 September 2012
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Banks and financial firms are wrongly rejecting payment protection insurance (PPI) complaints, despite them putting billions of pounds aside aside to pay consumers.
28 February 2012
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Barclays has been named and shamed as the high street bank that wrongly rejects the highest proportion of complaints from angry customers.
14 September 2010
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Taxpayer-backed Lloyds Banking Group has axed the sale of controversial debt insurance across all its brands in a landmark move, MoneySavingExpert.com can reveal.
26 July 2010
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We now have conclusive evidence banks and other financial firms reject complaints even when they know consumers are in the right.
15 September 2009

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