Broadband

Around five million Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn – but if you're affected, you can leave penalty-free or try to haggle down your bill.

Haggling is live and kicking in the UK, a new MoneySavingExpert.com poll reveals, with four out of five customers who give it a go successfully negotiating a better deal with some big-name firms in the TV, broadband, mobile, breakdown and insurance sectors.

Most broadband and home phone customers will be automatically compensated for loss of service, delayed installations or missed appointments, under an agreement struck between the biggest telecoms providers and the industry watchdog.

Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.

Virgin Media is promising better in-home connectivity for millions of customers with its latest broadband kit – but you should check if you can get a cheaper deal first. 

Millions of Sky TV and broadband customers will see their bills rise by up to £96 a year from Monday 1 April – but if you're affected you may be able to leave penalty-free or haggle down your bill.

BT has promised that it won't raise broadband, mobile or line rental prices for its millions of customers until March 2020 – but if you're out of contract, you're likely to be vastly overpaying. 

The cheapest fibre broadband deals on average have dropped to the lowest in years at under £19/month, new research from MoneySavingExpert.com reveals – check now to see if you're paying too much.

An advert on Three's website which claimed customers could "roam the world in 71 destinations at no extra cost" has been banned, after the advertising watchdog said it was likely to mislead.

More than 1,000 Plusnet customers have been billed twice for a £200 line rental saver offer after the firm introduced a new billing system, MoneySavingExpert can reveal - while some former customers were also wrongly charged for contracts they'd already cancelled.