Broadband

Millions of Sky broadband and TV customers will be hit with price hikes of up to £72 a year from April onwards, MoneySavingExpert.com can reveal. But if you're affected you may be able to leave penalty-free or haggle down your bill – we've full details on what's happening and your rights below.

Plusnet customers will no longer be able to get a discount on their home phone line rental by paying for a year upfront, after the telecoms firm axed its 'line rental saver' option for existing customers. If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.  

Almost all BT and EE broadband, landline, mobile and TV customers who sign up to a new deal or renew their existing one will be hit with steep price hikes next year, after the companies made changes to their terms and conditions. Once you've agreed to a new deal, you're locked into the price rise – so it's important to factor it in before you sign up.

EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year.

Hundreds of thousands of Plusnet broadband and phone line rental customers who are out of contract will see an inflation-linked price rise in October – though if you're affected, you can leave penalty-free.

Millions of BT customers will see their monthly bills for broadband, landlines and mobiles rise by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal.

Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.

Around five million Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn – but if you're affected, you can leave penalty-free or try to haggle down your bill.

Haggling is live and kicking in the UK, a new MoneySavingExpert.com poll reveals, with four out of five customers who give it a go successfully negotiating a better deal with some big-name firms in the TV, broadband, mobile, breakdown and insurance sectors.

Most broadband and home phone customers will be automatically compensated for loss of service, delayed installations or missed appointments, under an agreement struck between the biggest telecoms providers and the industry watchdog.