MoneySavingExpert News

Citizens Advice

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments'

14 June 2016

Energy firms hit two million households with late bills

More than 2.1 million households have been hit by large late bills in the last year

1 March 2016

Economy Energy to pay £250,000 to charity for mis-selling

Economy Energy has been found guilty of mis-selling and not telling customers about price hikes

5 November 2015

Guest Comment: How Sheffield City Council is supporting payday loan alternatives

Sheffield City Council has supported the setup of a not-for-profit organisation tackling unfair access to finance

23 October 2015

'Misleading' ads hit broadband users' pockets

Price promises made by broadband providers are costing them up to six and a half times more than adverts imply

22 July 2015

Scottish Power sets UK record for energy provider complaints, charity says

Scottish Power received the highest number of complaints ever recorded for a UK energy company in a three-month period

15 May 2015

PayPlan 'Cover My Payments' member? Check if you should ditch it and get your money back

Letters sent by PayPlan cast doubts over whether people fully understood the membership schemes they were buying

5 May 2015

E.on told to pay refunds and give £7.75m to charity after overcharging users

47,000 E.on customers have received or will get a refund, while Citizens Advice will get £7.75m after overcharge blunder

2 April 2015

Ovo Energy customers can top up credit on the go via new PAYG app

Ovo has today launched an app, which enables its prepay customers to top up their energy without leaving their homes

31 March 2015

Consumer rights are changing: MSE asks Jo Swinson what's happening

The new Consumer Rights Bill, which comes into force on 1 October, has been given Royal Assent by the Queen today

26 March 2015