Citizens Advice
Energy firms offer 10-point switching guarantee
Customers switching between certain energy suppliers will now benefit from 10 'commitments'
14 June 2016
Energy firms hit two million households with late bills
More than 2.1 million households have been hit by large late bills in the last year
1 March 2016
Economy Energy to pay £250,000 to charity for mis-selling
Economy Energy has been found guilty of mis-selling and not telling customers about price hikes
5 November 2015
Guest Comment: How Sheffield City Council is supporting payday loan alternatives
Sheffield City Council has supported the setup of a not-for-profit organisation tackling unfair access to finance
23 October 2015
'Misleading' ads hit broadband users' pockets
Price promises made by broadband providers are costing them up to six and a half times more than adverts imply
22 July 2015
Scottish Power sets UK record for energy provider complaints, charity says
Scottish Power received the highest number of complaints ever recorded for a UK energy company in a three-month period
15 May 2015
PayPlan 'Cover My Payments' member? Check if you should ditch it and get your money back
Letters sent by PayPlan cast doubts over whether people fully understood the membership schemes they were buying
5 May 2015
E.on told to pay refunds and give £7.75m to charity after overcharging users
47,000 E.on customers have received or will get a refund, while Citizens Advice will get £7.75m after overcharge blunder
2 April 2015
Ovo Energy customers can top up credit on the go via new PAYG app
Ovo has today launched an app, which enables its prepay customers to top up their energy without leaving their homes
31 March 2015
Consumer rights are changing: MSE asks Jo Swinson what's happening
The new Consumer Rights Bill, which comes into force on 1 October, has been given Royal Assent by the Queen today
26 March 2015
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John Lewis launches rental subscription service for children's clothes - here's how it works
27 May 2022![]()
John Lewis has partnered with rental clothing brand thelittleloop to launch a subscription rental service for children's clothes. Customers will pay a monthly, quarterly or six month fee to borrow between 6 and 14 items. Here’s how it’ll work. -
Morrisons to reserve 5% 'deposit' on online orders - here's what's happening and how it affects you
27 May 2022![]()
Online shoppers at Morrisons will now see a 5% holding "deposit" taken on top of their total bill to help cover the cost of substitutions, the supermarket has said. So ensure you have the extra money in your account to place an order and bear in mind you can't access this cash until your final bill clears. -
Martin Lewis backs calls to ensure search engines must prevent scam ads as part of the Online Safety Bill - here's all you need to know
26 May 2022![]()
MoneySavingExpert (MSE) founder Martin Lewis has backed calls by consumer group Which? to tighten the wording within the forthcoming Online Safety Bill to ensure search engines, as well as social media companies, are forced to prevent fraudulent ads from appearing on their platforms. As it stands, the wording states that search engines only have to "minimise" fake ads. -
Watch Martin Lewis's Q&A with Rishi Sunak on the new cost of living support package – plus more info on today's announcement
26 May 2022![]()
Martin puts his, MSE users' and his social media followers' questions to Rishi Sunak following today's announcement of a new cost of living crisis support package. -
Morrisons becomes the fourth major retailer to hike meal deal prices this year - here's how it compares
24 May 2022![]()
Morrisons has increased the cost of its meal deal by 50p from £3 to £3.50, making it the fourth major retailer to up prices this year. Here's how it compares.
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Martin Lewis: What I asked the Chancellor to do when I spoke to him on Monday...
26 May 2022![]()
With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making. -
Martin Lewis: Got a cash ISA? You should probably ditch it
24 May 2022![]()
Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016. -
Martin Lewis: 'UO is just as important as UX: A tip for anyone developing their website or app'
6 May 2022![]()
I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way. -
Martin Lewis: Money and Mental Health charity 2021/22 – Covid & cost of living hell...
26 April 2022![]()
It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here.
Clever ways to calculate your finances
