'Unpredictable' broadband and mobile price hikes should be banned, say Which? and Citizens Advice
Broadband and mobile firms should be banned from hitting their customers with unpredictable mid-contract price hikes, consumer group Which? and charity Citizens Advice have said.
29 November 2023
Martin Lewis: 'Dear Government, don't be yankers' – MSE, Citizens Advice and Which? renew calls for buy now, pay later regulation
Citizens Advice, MoneySavingExpert and Which? have teamed up again to renew calls for the Government to urgently protect buy now, pay later users.
20 November 2023
Don't fall for high-data deals – most users need less than 3GB a month
Over two-thirds of mobile phone customers use less than 3GB of data a month, a poll of MoneySavingExpert.com users has revealed – as new analysis from Citizens Advice warns £800 million is wasted each year on unused data
31 January 2019
Charities call for action against rule-breaking bailiffs
A third of people contacted by bailiffs experience rule-breaking behaviour, including threats and forced entry, according to Citizens Advice and debt charity StepChange
13 November 2018
Millions pay up to £38/mth for a phone they already own
Four million mobile phone users have been stung paying up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.
19 September 2018
Watchdog extends new customer ban on troubled energy supplier Iresa
Small energy supplier Iresa is still banned from taking on new customers after it failed to make enough improvements
27 June 2018
140,000 prepayment customers couldn't afford to heat their homes
One hundred and forty thousand households have been left without gas or electricity
20 April 2018
Mobile users face paying up to £46/mth extra for a phone they already own
Customers face paying up to £46 a month extra for a phone they already own, if they don't swap mobile phone contracts
20 October 2017
Broadband customers pay £113 annual 'loyalty penalty' for sticking with provider
Research by Citizens Advice has found that monthly broadband bills jump by 43% on average when introductory deals end
11 April 2017
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
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Martin Lewis: Energy Price Cap to FALL 12% on 1 April AND prepay becomes the cheapest way to pay – the five big things you need to know23 February 2024Energy regulator Ofgem has announced the new Energy Price Cap, with prices set to drop by 15% on average from April.
Broadband and mobile users to be hit with price hikes of up to 8.8% as BT, Sky, Virgin Media and more confirm spring rises – here's what's happening23 February 2024If you're a broadband, mobile or pay TV customer, you could soon be hit with price hikes of up to 8.8%. These come on top of hikes of up to 17.3% last year, meaning that someone on a standard two-year contract paying £20 a month at the start of 2023 could soon be paying over £25 a month.
22 February 2024A penalty paid by first-time buyers accessing savings in Lifetime ISAs (LISAs) when buying homes above the scheme's £450,000 property price limit could be scrapped by the Chancellor in his Spring Budget, it's been reported.
22 February 2024Cosmetics retailer The Body Shop has fallen into administration, with almost half of its 198 stores closing – including seven on Tuesday 27 February – and hundreds of workers facing redundancy. Below we round up all you need to know.
Exclusive: Almost one million people in England overpaid for NHS prescriptions in 2022/23 – are you one of them? Here's how to cut your costs20 February 2024If you get more than one prescription a month on average, you could save with a prescriptions 'season ticket' – here's how.
3 January 2024It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
23 January 2024
10 January 2024
12 December 2023If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
7 December 2023
Clever ways to calculate your finances