MSE News

Citizens Advice

Millions pay up to £38/mth for a phone they already own

Four million mobile phone users have been stung paying up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.

19 September 2018

Watchdog extends new customer ban on troubled energy supplier Iresa

Small energy supplier Iresa is still banned from taking on new customers after it failed to make enough improvements

27 June 2018

140,000 prepayment customers couldn't afford to heat their homes

One hundred and forty thousand households have been left without gas or electricity

20 April 2018

Mobile users face paying up to £46/mth extra for a phone they already own

Customers face paying up to £46 a month extra for a phone they already own, if they don't swap mobile phone contracts

20 October 2017

Broadband customers pay £113 annual 'loyalty penalty' for sticking with provider

Research by Citizens Advice has found that monthly broadband bills jump by 43% on average when introductory deals end

11 April 2017

Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice

The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations

28 March 2017

Charges for unpaid council tax 'push people further into debt'

Councils are too quick to call in bailiffs, use court orders and demand upfront payments, says Citizens Advice

8 July 2016

Fraudsters conning investors out of £20k – what you should be looking out for

Victims of fraud are losing an average of £20,000 after falling prey to 'investment' scams

1 July 2016

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments'

14 June 2016

Energy firms hit two million households with late bills

More than 2.1 million households have been hit by large late bills in the last year

1 March 2016

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