Citizens Advice

Broadband and mobile firms should be banned from hitting their customers with unpredictable mid-contract price hikes, consumer group Which? and charity Citizens Advice have said. The organisations have urged the telecoms regulator to stop these "unjust hikes" to ensure people are given certainty about how much their contract will cost when they sign up. 

MoneySavingExpert.com (MSE) founder Martin Lewis has pleaded with the Government not to be "yankers" and shelve much needed buy now, pay later (BNPL) regulation. His call comes as Citizens Advice, MSE and Which? have teamed up again to urge the Government to protect BNPL users.

More than two-thirds of mobile phone customers use less than 3GB of data a month, a poll of MoneySavingExpert.com users has revealed – as new analysis from Citizens Advice warns £800 million is wasted each year on unused data. 

A third of people contacted by bailiffs experience rule-breaking behaviour, including threats and forced entry, according to Citizens Advice and debt charity StepChange. 

Four million mobile phone users are needlessly handing over up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.

Small energy supplier Iresa is still banned from taking on new customers, increasing direct debits and asking for one-off payments after the regulator found it had failed to make enough improvements.

One hundred and forty thousand households were left without gas or electricity this winter because they didn't have enough money to top up their prepayment meter, Citizens Advice is warning.

Some mobile phone users face paying up to £46 a month extra for a handset they've ALREADY paid for, according to new analysis published today.

People who remain with their broadband provider after their introductory deal has ended are hit with an average annual 'loyalty penalty' of £113, Citizens Advice has found.

The Prime Minister has been urged not to let consumer rights "fall by the wayside" during the UK's negotiations to leave the EU, in a letter signed by MoneySavingExpert.com founder Martin Lewis and fellow consumer champions Which? and Citizens Advice.