MoneySavingExpert News

Citizens Advice

'Unpredictable' broadband and mobile price hikes should be banned, say Which? and Citizens Advice

Broadband and mobile firms should be banned from hitting their customers with unpredictable mid-contract price hikes, consumer group Which? and charity Citizens Advice have said.

29 November 2023

Martin Lewis: 'Dear Government, don't be yankers' – MSE, Citizens Advice and Which? renew calls for buy now, pay later regulation

Citizens Advice, MoneySavingExpert and Which? have teamed up again to renew calls for the Government to urgently protect buy now, pay later users.

20 November 2023

Don't fall for high-data deals – most users need less than 3GB a month

Over two-thirds of mobile phone customers use less than 3GB of data a month, a poll of MoneySavingExpert.com users has revealed – as new analysis from Citizens Advice warns £800 million is wasted each year on unused data

31 January 2019

Charities call for action against rule-breaking bailiffs

A third of people contacted by bailiffs experience rule-breaking behaviour, including threats and forced entry, according to Citizens Advice and debt charity StepChange

13 November 2018

Millions pay up to £38/mth for a phone they already own

Four million mobile phone users have been stung paying up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.

19 September 2018

Watchdog extends new customer ban on troubled energy supplier Iresa

Small energy supplier Iresa is still banned from taking on new customers after it failed to make enough improvements

27 June 2018

140,000 prepayment customers couldn't afford to heat their homes

One hundred and forty thousand households have been left without gas or electricity

20 April 2018

Mobile users face paying up to £46/mth extra for a phone they already own

Customers face paying up to £46 a month extra for a phone they already own, if they don't swap mobile phone contracts

20 October 2017

Broadband customers pay £113 annual 'loyalty penalty' for sticking with provider

Research by Citizens Advice has found that monthly broadband bills jump by 43% on average when introductory deals end

11 April 2017

Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice

The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations

28 March 2017