Citizens Advice
Don't fall for high-data deals – most users need less than 3GB a month
Over two-thirds of mobile phone customers use less than 3GB of data a month, a poll of MoneySavingExpert.com users has revealed – as new analysis from Citizens Advice warns £800 million is wasted each year on unused data
31 January 2019
Charities call for action against rule-breaking bailiffs
A third of people contacted by bailiffs experience rule-breaking behaviour, including threats and forced entry, according to Citizens Advice and debt charity StepChange
13 November 2018
Millions pay up to £38/mth for a phone they already own
Four million mobile phone users have been stung paying up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.
19 September 2018
Watchdog extends new customer ban on troubled energy supplier Iresa
Small energy supplier Iresa is still banned from taking on new customers after it failed to make enough improvements
27 June 2018
140,000 prepayment customers couldn't afford to heat their homes
One hundred and forty thousand households have been left without gas or electricity
20 April 2018
Mobile users face paying up to £46/mth extra for a phone they already own
Customers face paying up to £46 a month extra for a phone they already own, if they don't swap mobile phone contracts
20 October 2017
Broadband customers pay £113 annual 'loyalty penalty' for sticking with provider
Research by Citizens Advice has found that monthly broadband bills jump by 43% on average when introductory deals end
11 April 2017
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Charges for unpaid council tax 'push people further into debt'
Councils are too quick to call in bailiffs, use court orders and demand upfront payments, says Citizens Advice
8 July 2016
Fraudsters conning investors out of £20k – what you should be looking out for
Victims of fraud are losing an average of £20,000 after falling prey to 'investment' scams
1 July 2016
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Mortgage prisoner?Legal action launches
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13 charity shop bargain tipsIncl nabbing designer clobber
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'I fostered a cat for free'You can do it with dogs etc too
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'My hamster ate my post': HMRC reveals most bizarre tax return excuses as deadline looms
17 January 2020
HM Revenue & Customs has released the most "weird and wonderful" excuses it's received from taxpayers who have failed to get their self-assessment tax return in on time – with bizarre explanations such as 'I was up a mountain in Wales' -
Nationwide double-charges hundreds of customers for credit card repayments
16 January 2020
Hundreds of Nationwide customers have had their monthly credit card repayment taken twice, with one family overcharged by up to £2,500, MoneySavingExpert.com can reveal -
Many private parking firms to spare drivers hefty fines for number-plate errors
16 January 2020
Motorists who enter the wrong number-plate details when paying for private parking tickets will in many cases no longer be 'fined' the full amount -
Got a Hotpoint or Indesit washing machine? Your rights as 100,000s of machines are recalled
16 January 2020
Whirlpool is preparing to issue a product recall of up to 519,000 Hotpoint and Indesit washing machines found to pose a fire safety risk – here are your rights if your machine's affected -
Ovo completes purchase of SSE – what it means for customers
15 January 2020
In a major shake-up of the energy market, challenger firm Ovo has finalised the purchase of SSE – if you're an SSE customer, here's what it means for you.
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
7 January 2020
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
How much the Govt expects you to give your children for university
16 December 2019
Update Note 25 May 2017: The ready reckoners below have been updated with the new 2017/2018 living loan amounts. Also since first writing this blog, and seeing the strength of feeling it attracted, I have written an open letter to the Uni Minister asking him to start telling people about this. Yet sadly received his no we won’t...
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