MoneySavingExpert.com homepage
Cutting your costs, fighting your corner
Founder, Martin Lewis · Editor-in-Chief, Marcus Herbert
Search bar closed.
MoneySavingExpert News

Complaints

If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
19 June 2025
Exterior of the shiny glass and steel office tower housing the Financial Ombudsman Service head office
The independent Financial Ombudsman Service (FOS) – which settles disputes between UK-regulated financial companies and consumers – has confirmed plans to start charging claims firms and other "professional representatives" to bring complaints from 1 April 2025. But you'll still be able to do this yourself for free.
7 February 2025
dartford-crossing-hero.jpg
Almost 78,000 motorists may be able to reclaim cash from payment accounts for the Dartford Crossing which have been automatically closed because they've not been used for 15 months, MoneySavingExpert.com can reveal. Even if you're not owed money, it's worth checking if your account's been closed without you realising, as if it has, you could be fined if you then use the Dartford Crossing without paying another way. 
18 February 2021
hero-deliveroo.jpg
One of the most complained-about adverts of the year – from food delivery service Deliveroo – has been banned by the advertising regulator.
4 December 2019
hero-reclaim-tsb-problems.jpg
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal. 
13 March 2019
hero-banking-financial-advisor.jpg
Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the current maximum of £150,000.
8 March 2019
hero-homepage-home-insurance.jpg
A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert.com's campaign for reform – but there's still more to be done.
24 January 2019
hero-fca-ppi-gok.jpg
First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI – now the Financial Conduct Authority (FCA) has enlisted two more celebrities in its campaign as next year's deadline approaches. 
8 November 2018
hero-travel-train-delays.jpg
Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator. 
24 October 2018

Suggest a story

Got a money-related news story that affects you? Email us

Tools and calculators

Clever ways to calculate your finances

Find your odds of getting top cards
Find your odds for getting a cheap loan
Compare broadband, phone & TV deals
Compares thousands of mortgages
Eight calcs to help you work out the cost
We ensure you’re on the cheapest tariff