MoneySavingExpert News
Complaints

If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
19 June 2025

The independent Financial Ombudsman Service (FOS) – which settles disputes between UK-regulated financial companies and consumers – has confirmed plans to start charging claims firms and other "professional representatives" to bring complaints from 1 April 2025. But you'll still be able to do this yourself for free.
7 February 2025

Almost 78,000 motorists may be able to reclaim cash from payment accounts for the Dartford Crossing which have been automatically closed because they've not been used for 15 months, MoneySavingExpert.com can reveal. Even if you're not owed money, it's worth checking if your account's been closed without you realising, as if it has, you could be fined if you then use the Dartford Crossing without paying another way.
18 February 2021
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