Complaints

The independent Financial Ombudsman Service (FOS) – which settles disputes between UK-regulated financial companies and consumers – has confirmed plans to start charging claims firms and other "professional representatives" to bring complaints from 1 April 2025. But you'll still be able to do this yourself for free.

Almost 78,000 motorists may be able to reclaim cash from payment accounts for the Dartford Crossing which have been automatically closed because they've not been used for 15 months, MoneySavingExpert.com can reveal. Even if you're not owed money, it's worth checking if your account's been closed without you realising, as if it has, you could be fined if you then use the Dartford Crossing without paying another way. 

One of the most complained-about adverts of the year – from food delivery service Deliveroo – has been banned by the advertising regulator.

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal. 

Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the current maximum of £150,000.

A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert.com's campaign for reform – but there's still more to be done.

First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI – now the Financial Conduct Authority (FCA) has enlisted two more celebrities in its campaign as next year's deadline approaches. 

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator.