Complaints
Revealed: £1m stuck in Dart Charge accounts closed due to inactivity - how to get it back
Almost 78,000 motorists may be able to reclaim cash from payment accounts for the Dartford Crossing which have been automatically closed because they've not been used for 15 months, MoneySavingExpert.com can reveal.
18 February 2021
Deliveroo advert banned for misleading customers
One of the most complained-about adverts of the year – from food delivery service Deliveroo – has been banned by the advertising regulator
4 December 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
New housing complaints service to help tenants and homeowners escalate their disputes
A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert's campaign for reform - but there's still more to be done
24 January 2019
Regulator enlists Gok Wan and Fred from First Dates in PPI campaign
First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches
8 November 2018
Most complained-about train firms revealed as complaints rise
Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator
25 October 2018
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18 May 2022
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12 ways to save only do with apps
Free chocs, 1.5% savings and more
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Martin: 'Aged around 45 to 70?'
'You may be able to turn £800 into £5,500+'
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New. Top way to spend abroad
Unbeatable exchange rates and cashback
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10% off discount 'best-before' store
Eg, 23p Pepsi , £4,50 for 1kg Lindt
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Cheaper energy deals kiboshed
Martin not exactly impressed
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Lloyds' free £125 bank bribe
But others pay more
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Debt cost-cutting masterclass
Mortgages, cards, overdrafts, loans...
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Two MoneySavers reclaim £1,000+: How to check and challenge incorrect water bills if you use a soakaway or septic tank
19 May 2022![]()
Two MoneySavingExpert.com users have secured refunds and compensation worth thousands - and reduced their waste water bills - after arguing their bills should have been lower as their homes aren't connected to public sewers. Here's how others in England and Wales can maybe do the same. -
Over 100,000 Vodafone customers unable to redeem Airtime Rewards to put towards their phone bill – here’s what you can do
18 May 2022![]()
More than 100,000 Vodafone customers have been unable to redeem Airtime Rewards against their mobile phone bill since the start of May due to a technical glitch. The cashback scheme has implemented a temporary fix, which sees cashback paid into your bank account, for now. Here is all you need to know. -
Lloyds Banking Group to shut another 20 Lloyds branches and eight Halifax outlets - here's what's happening
18 May 2022![]()
Lloyds Banking Group has announced a further round of branch closures, with 28 more outlets being shut across the UK between August and November this year. The closures are made up of 20 Lloyds Bank branches and eight Halifax outlets. -
Hit by passport application delays? Your travel and compensation rights explained
17 May 2022![]()
With record numbers lodging passport applications after putting off renewals during the pandemic, delays at the Passport Office are threatening to derail holidays for many. We round up your travel and compensation rights. -
Households should ignore scam emails WRONGLY telling them to claim council tax rebates from energy regulator Ofgem
17 May 2022![]()
Beware scam emails wrongly telling you to click a link to sign up for both a council tax rebate and an energy bill discount. It comes as MoneySavingExpert.com (MSE) has received several reports from individuals who've received these emails. Here's what you need to watch out for.
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Martin Lewis: 'UO is just as important as UX: A tip for anyone developing their website or app'
6 May 2022![]()
I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way. -
Martin Lewis: Got a cash ISA? You should probably ditch it
3 May 2022![]()
Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016. -
Martin Lewis: Money and Mental Health charity 2021/22 – Covid & cost of living hell...
26 April 2022![]()
It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here. -
Martin Lewis: What happened to my pledge to give £10m to charity – 2022 update (spoiler: it's now £20m)
11 April 2022![]()
Nearly a decade ago, in June 2012, MSE joined the MSM Group and I pledged £10m to go to charity. As that was a public pledge and I feel I've a duty of transparency, every year or two I bash out a blog report to explain where I'm up to, and who's got what money.
Clever ways to calculate your finances
