Complaints
Deliveroo advert banned for misleading customers
One of the most complained-about adverts of the year – from food delivery service Deliveroo – has been banned by the advertising regulator
4 December 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
New housing complaints service to help tenants and homeowners escalate their disputes
A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert's campaign for reform - but there's still more to be done
24 January 2019
Regulator enlists Gok Wan and Fred from First Dates in PPI campaign
First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches
8 November 2018
Most complained-about train firms revealed as complaints rise
Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator
25 October 2018
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Martin's debt masterclassSlash ALL debt costs
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Martin: Santander 123 now a dead duckAs it slashes interest & cashback
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16 easy freebies, incl make-upPlus tea, photo prints & more
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100+Mb b'band & line '£19/mth'We've never seen cheaper
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Trainline has new split ticket toolBut there's better & cheaper
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Warning. Booking a hol?Get travel insurance ASAB
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EDF joins Brit Gas in price cutsFor existing custs
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'Secret' shoe outletsEg, £21 Puma trainers
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Top easy-access savings - 1.35%Rates are dropping like flies
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Mortgage prisoner?Legal action launches
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13 charity shop bargain tipsIncl nabbing designer clobber
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'I fostered a cat for free'You can do it with dogs etc too
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'My hamster ate my post': HMRC reveals most bizarre tax return excuses as deadline looms
17 January 2020
HM Revenue & Customs has released the most "weird and wonderful" excuses it's received from taxpayers who have failed to get their self-assessment tax return in on time – with bizarre explanations such as 'I was up a mountain in Wales' -
Nationwide double-charges hundreds of customers for credit card repayments
16 January 2020
Hundreds of Nationwide customers have had their monthly credit card repayment taken twice, with one family overcharged by up to £2,500, MoneySavingExpert.com can reveal -
Many private parking firms to spare drivers hefty fines for number-plate errors
16 January 2020
Motorists who enter the wrong number-plate details when paying for private parking tickets will in many cases no longer be 'fined' the full amount -
Got a Hotpoint or Indesit washing machine? Your rights as 100,000s of machines are recalled
16 January 2020
Whirlpool is preparing to issue a product recall of up to 519,000 Hotpoint and Indesit washing machines found to pose a fire safety risk – here are your rights if your machine's affected -
Ovo completes purchase of SSE – what it means for customers
15 January 2020
In a major shake-up of the energy market, challenger firm Ovo has finalised the purchase of SSE – if you're an SSE customer, here's what it means for you.
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
7 January 2020
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
How much the Govt expects you to give your children for university
16 December 2019
Update Note 25 May 2017: The ready reckoners below have been updated with the new 2017/2018 living loan amounts. Also since first writing this blog, and seeing the strength of feeling it attracted, I have written an open letter to the Uni Minister asking him to start telling people about this. Yet sadly received his no we won’t...
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