Complaints
Revealed: £1m stuck in Dart Charge accounts closed due to inactivity - how to get it back
Almost 78,000 motorists may be able to reclaim cash from payment accounts for the Dartford Crossing which have been automatically closed because they've not been used for 15 months, MoneySavingExpert.com can reveal.
18 February 2021
Deliveroo advert banned for misleading customers
One of the most complained-about adverts of the year – from food delivery service Deliveroo – has been banned by the advertising regulator
4 December 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
New housing complaints service to help tenants and homeowners escalate their disputes
A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert's campaign for reform - but there's still more to be done
24 January 2019
Regulator enlists Gok Wan and Fred from First Dates in PPI campaign
First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches
8 November 2018
Most complained-about train firms revealed as complaints rise
Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator
25 October 2018
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23 June 2021
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17 must-knows for renters
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Martin's energy bills crisis update
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EE to bring back mobile roaming charges in Europe from January
24 June 2021![]()
EE is to start charging new and upgrading customers a flat £2/day mobile roaming fee if they use their phone in Europe from January 2022. The move makes it the first mobile firm to scrap free roaming in the EU following Brexit. -
Lloyds and Halifax to close 44 branches by November – see the full list and where you can bank instead
24 June 2021![]()
29 Lloyds Bank branches and 15 Halifax branches are to close by the end of November, with the banks blaming the move on customers using them less. -
Coronavirus Travel Rights
24 June 2021![]()
The coronavirus outbreak is causing major travel disruption around the globe -
Aviva and Persimmon to shake-up leasehold clauses and refund some homeowners - here's what it means for you
23 June 2021![]()
Thousands of homeowners with Aviva and Persimmon leases are set to benefit following a crackdown on unfair terms by the Competition and Markets Authority (CMA). Many of these leaseholders have found themselves trapped in homes they've struggled to sell due to doubling ground rent clauses and unaffordable freehold prices. -
New plastic £50 note featuring Alan Turing goes into circulation - but you can still use paper versions until September 2022
23 June 2021![]()
A new plastic £50 note featuring the inventor and codebreaker Alan Turing has entered circulation today (23 June). It will replace the current paper design featuring entrepreneur Matthew Boulton and engineer James Watt, which you'll no longer be able to use from 30 September 2022.
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Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing
14 June 2021![]()
When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score. -
Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
18 May 2021![]()
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
Clever ways to calculate your finances
