MSE News

Complaints

Almost 90% of TSB complaints upheld by ombudsman

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal

13 March 2019

Compensation limit for financial complaints to increase to £350k

Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month

8 March 2019

New housing complaints service to help tenants and homeowners escalate their disputes

A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert's campaign for reform - but there's still more to be done

24 January 2019

Regulator enlists Gok Wan and Fred from First Dates in PPI campaign

First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches

8 November 2018

Most complained-about train firms revealed as complaints rise

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator

25 October 2018

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