Complaints
Deliveroo advert banned for misleading customers
One of the most complained-about adverts of the year – from food delivery service Deliveroo – has been banned by the advertising regulator
4 December 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
New housing complaints service to help tenants and homeowners escalate their disputes
A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert's campaign for reform - but there's still more to be done
24 January 2019
Regulator enlists Gok Wan and Fred from First Dates in PPI campaign
First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches
8 November 2018
Most complained-about train firms revealed as complaints rise
Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator
25 October 2018
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MSE Autoswitch launchesLet us do it all for you
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'Secret' shoe outletsEg, £21 Puma trainers
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NS&I slashes savingsWhat to do?
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New 29mth 0% debt-shift cardPlus NOW check your chances for top cards
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'Can I get a refund on £9k tuition fees...''...if my course is now online?'
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£150 make-up bundle for £3424-piece
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BT Sport & BT TV hikeYour rights
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Biggest upfront bank switch bribesUp to £125 FREE
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Hoover cordless vacuum cleaners 30% offEg, £200 version now £140 del
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£5 off when you recycle clothesAt M&S, H&M etc
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New. Hot 64GB iPhone SE deal with 4GB dataNO upfront cost
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9 new coronavirus need-to-knowsAs UK returns to 'level 4' alert
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New Easyjet Holidays 'Protection Promise' offers refund if you change your mind – is it any good?
25 September 2020
Easyjet Holidays has launched a new 'Protection Promise', which lets customers who decide not to travel for any reason up to four weeks before departure get a full cash refund, aside from their deposit which will be returned to them as a credit voucher -
Marcus to cut its easy-access rate
25 September 2020
Savings provider Marcus is to cut the interest rate on its easy-access account from Monday 12 October – but should you switch? -
Top 15+ holiday destinations from the UK – where can you still travel to?
25 September 2020
We've looked at the top tourist destinations to sort out where you can go without needing to quarantine -
Coronavirus Life-in-Lockdown Help
25 September 2020
The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more -
Coronavirus Travel Rights
25 September 2020
The coronavirus outbreak is causing major travel disruption around the globe
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Is it time to ban Christmas presents?
14 September 2020
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: I confess, I did a 'decoy effect' experiment on my Twitter and Facebook followers… and it may be why they're buying more Jaffa Cakes
7 September 2020
Behavioural economics is a powerful science. Some retailers are undoubtedly using it to make us pay more to get less. One element is the 'decoy effect' – where a higher-priced item is sold, to make items next to it look like bargains. So I wanted to do a little experiment to test it -
Martin Lewis: Payment holidays extended – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
11 August 2020
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
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