Concerts

Buying tickets to live music, sports or theatre events from a resale site often means paying way over the odds – and sometimes even being turned away at the door – due to online ticket touts charging inflated prices and selling invalid or non-existent tickets. Despite this, the Government has rejected "common sense" proposals to clamp down on these sharp practices. Here's what you need to know.

A committee of MPs has today taken the "highly unusual" step of warning consumers not to buy or sell tickets through secondary ticket selling website Viagogo. 

The competition watchdog has warned that secondary ticket seller Viagogo is still not complying with a court order put in place to protect consumers, and says it is preparing further legal action against the firm. 

The advertising watchdog has lifted sanctions on secondary ticketing website Viagogo after the firm finally agreed to change the way it displays prices to customers.

Thousands of fans of pop star Olly Murs have been left upset and out of pocket after two of his tour dates were cancelled because the concerts' promoter ceased trading.

Customers of ticket reselling site Viagogo have been left hundreds of pounds out of pocket after they weren't informed of the total price of their booking – which included additional fees of up to £300 – until after they'd been billed. The website has admitted it suffered an online glitch and will refund those affected.

The competition watchdog has warned it will take action against secondary ticketing websites found to be flouting consumer law, after it launched a formal probe today.

A new campaign is challenging fees that can add over a third extra to the cost of live music, comedy and theatre tickets.

Firms will no longer be able to charge excessive credit and debit card fees when new rules come into force tomorrow.

The Government is to block firms from using "hidden" credit and debit card surcharges to ramp up the price of flights, concert tickets and other goods.