MSE News

Credit

Reform of Section 75 credit card protection mooted as more caught out by loophole

A loophole in Section 75 consumer credit card protection could be reviewed in the next Parliament

24 May 2017

Revealed: Section 75 credit card protection may fail due to payment processing loophole - shoppers beware

Shoppers who pay with a credit card for Section 75 protection need to be aware of a processing loophole

25 April 2017

Craft Channel customers left reeling over missing orders – your rights

Orders from the shopping channel have failed to arrive amid a change of ownership, with viewers feeling strung along

6 February 2017

SavviBuy customers stunned as firm fails to deliver Christmas presents, then tells them: 'Ask your bank for a refund'

Online retailer SavviBuy has told customers that it lacks the resources to process refunds quickly

29 December 2016

Monarch ditches credit card booking fees

Three weeks after Virgin Atlantic ended its 1.5% charge on flights, Monarch says it will scrap its 3% fee

9 December 2016

Couple wins full refund for Lowcostholidays trip PLUS the extra £300 it cost to rebook

Trevor and Alison Bennett wrote to us about their 'staggering' refund after returning from a dream trip to Dubai

21 October 2016

You CAN claim a refund from your credit card company for Hotpoint tumble dryers, Ombudsman rules

A faulty Hotpoint tumble dryer owner refused a refund by his credit card firm Nationwide has had the decision overturned

4 October 2016

Monarch granted last-minute ATOL licence extension

Airline Monarch has extended its ATOL licence after securing

30 September 2016

'You're fobbing us off' – Barclays customers complain over Lowcostholidays reclaim service

Hundreds who lost money have reclaimed from their card providers – but some Barclays customers say they're still waiting

30 August 2016

'I reclaimed £1,300 after Lowcostholidays collapsed, so thanks MSE!' – users share their success stories

More than 130 holidaymakers with the defunct travel firm have told us they got their money back using our tips

26 August 2016

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