EDF

EDF has apologised after hundreds of households were mistakenly sent letters by a debt collector demanding payment for outstanding bills.

From today all energy firms are banned from back-billing customers beyond 12 months if the delay is not their fault - here's what you need to know.

EDF Energy has announced that the price of its standard variable electricity tariff will rise by 2.7% in June - act now to beat the rise.

All energy firms will be banned from back-billing customers beyond 12 months under stricter new rules.

The roll-out of next generation smart meters which allow you to switch energy provider without losing their smart features is likely to be delayed, after the Government announced energy firms will be allowed to keep installing first-generation smart meters for an extra three months .

The number of customers ranking their energy company's customer service as 'poor' has increased across the board, according to our latest poll of MoneySavingExpert.com users.

Three out of five households are still paying an average £300 more than they need to for their energy despite near-record switching rates this year.

Customers could be stuck on pricier energy tariffs for up to an extra three weeks as all gas switches are delayed while an IT system is updated.

Smaller energy suppliers are continuing to outperform the big six when it comes to customer service, a new poll of MoneySavingExpert.com users reveals, despite those at the bottom of the table significantly upping their game in the past six months.

Energy customers on EDF's standard variable tariff will be hit by a second round of price hikes from June, after the firm announced it will increase dual fuel bills by an average of 7.2%. If you're on its standard tariff you're almost certainly overpaying already, so check NOW if you can switch and save.