MoneySavingExpert News


Former GNE customers left in limbo as EDF warns it will take until May to complete transfers

Over 250,000 customers of the defunct gas and electricity supplier Green Network Energy (GNE) are still waiting for EDF Energy to set up their accounts two months after it was appointed as their new supplier, can reveal.

1 April 2021

EDF, E.on, Npower and Scottish Power to hike bills for millions by almost £100/yr after energy price cap rise

All four firms are raising prices by the maximum allowed under the new energy price cap announced earlier in February. But most households can beat the hikes and save £200/yr by switching to a cheaper deal.

18 February 2021

EDF to hike prices AGAIN

EDF has announced it's increasing its prices just a month after its latest hike

5 July 2018

EDF to pay £350,000 for missing smart meter target

EDF has been told to pay £350,000 for missing its smart meter target by three weeks

15 June 2018

Hundreds of households wrongly chased for EDF debt

EDF has apologised after hundreds of households wrongly received letters from a debt collector

17 May 2018

Energy back-billing ban now in force

From today all energy firms are banned from back-billing customers beyond 12 months if the delay is not their fault

1 May 2018

EDF follows British Gas with energy price rises

EDF Energy has announced that the price of its standard variable electricity tariff will increase in June

12 April 2018

Back-billing ban to apply to all energy firms

All energy firms will be banned from back-billing customers for more than 12 months under stricter new rules

5 March 2018

'Switchable' smart meters delayed

The roll out of next generation smart meters which allow you to switch energy provider is to be delayed

19 January 2018

Energy firms' customer service getting worse, MSE poll finds

The number of customers ranking their energy company's customer service as 'poor' has increased at ALL firms

27 December 2017