European Union
Some EE and BT Mobile customers unable to use free EU roaming
Some EE and BT Mobile customers who fail credit checks can't use their UK allowances when travelling in the EU
30 August 2017
iD Mobile to refund customers after wrongly charging for EU roaming calls
Mobile network iD Mobile has been wrongly charging customers for using their phones abroad
16 August 2017
Worried about airport security delays? Here's what you need to know
UK passengers flying to and from Europe are facing long queues at some airports – here's what you need to know
2 August 2017
Calling Spain, Poland etc from your UK mobile? Weirdly it's cheaper outside the UK
New European Union rules mean it's cheaper to call other EU countries on your UK mobile once you're abroad
15 June 2017
EE to charge some customers to use data in EU despite 'ban' on roaming fees
Mobile network EE first to confirm some customers WILL face extra charges to use their full UK data allowance in Europe
8 May 2017
Revealed: EU 'ban' on mobile roaming charges WON'T stop firms charging some extra fees for data
UK mobile users travelling in the EU could still face additional fees of around £7.80/GB to use their data allowance
2 May 2017
Vodafone unveils free roaming for new contracts – but soon everyone will have it anyway
Vodafone has launched free roaming in 40 destinations for new and upgrading customers
13 April 2017
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Mark Warner Holidays orders its customers to pay currency exchange surcharge for pre-paid bookings
Customers have been left stunned after being told they must pay up to £50 extra per person
12 December 2016
Savings protection limit set to return to £85,000
The Bank of England is set to restore the savings protection limit to £85,000 per institution
21 November 2016
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Super-cheap Easyjet flightsFor March - June 2019, incl Easter
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Passport renewal warningCheck how the stealth change affects you
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Top Tesco Clubcard reward scrappedAs part of its latest revamp
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Next 50% off sale rumourNo official confirmation, but likely from Sat
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Six ways to protect your dataIncluding help if yo were hit by the big BA hack
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Sky Sports backdoor price hikeCustomers forced to upgrade to HD
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Last sub-£900 energy deal is pulled as Outfox the Market hikes prices
21 September 2018
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Italian watchdog launches Ryanair hand luggage inquiry
21 September 2018
Italy's competition watchdog has launched an inquiry into Ryanair's new hand luggage policy - which will only let passengers take a small handbag-sized carry-on into the cabin, unless they pay extra -
NatWest, RBS & Ulster online and app outage fixed after hours
21 September 2018
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Sainsbury's Bank customers charged after direct debit mix-up
20 September 2018
Sainsbury's Bank credit card-holders have been hit with late payment fees after the bank changed its direct debits procedure and gave customers incorrect information about how the new system worked, MoneySavingExpert can reveal -
Three water companies scolded for poor customer service by watchdog
20 September 2018
Three water companies have been told by the Consumer Council for Water to improve customer service following a high number of complaints
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