MSE News

European Union

Some EE and BT Mobile customers unable to use free EU roaming

Some EE and BT Mobile customers who fail credit checks can't use their UK allowances when travelling in the EU

30 August 2017

iD Mobile to refund customers after wrongly charging for EU roaming calls

Mobile network iD Mobile has been wrongly charging customers for using their phones abroad

16 August 2017

Worried about airport security delays? Here's what you need to know

UK passengers flying to and from Europe are facing long queues at some airports – here's what you need to know

2 August 2017

Calling Spain, Poland etc from your UK mobile? Weirdly it's cheaper outside the UK

New European Union rules mean it's cheaper to call other EU countries on your UK mobile once you're abroad

15 June 2017

EE to charge some customers to use data in EU despite 'ban' on roaming fees

Mobile network EE first to confirm some customers WILL face extra charges to use their full UK data allowance in Europe

8 May 2017

Revealed: EU 'ban' on mobile roaming charges WON'T stop firms charging some extra fees for data

UK mobile users travelling in the EU could still face additional fees of around £7.80/GB to use their data allowance

2 May 2017

Vodafone unveils free roaming for new contracts – but soon everyone will have it anyway

Vodafone has launched free roaming in 40 destinations for new and upgrading customers

13 April 2017

Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice

The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations

28 March 2017

Mark Warner Holidays orders its customers to pay currency exchange surcharge for pre-paid bookings

Customers have been left stunned after being told they must pay up to £50 extra per person

12 December 2016

Savings protection limit set to return to £85,000

The Bank of England is set to restore the savings protection limit to £85,000 per institution

21 November 2016

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