MSE News

Financial Conduct Authority

Payment holidays and premium reviews confirmed for insurance customers struggling due to coronavirus

The financial regulator has confirmed it will introduce measures to help insurance customers struggling during the coronavirus pandemic – meaning insurers will need to assess whether they can change what's covered to offer customers lower premiums. Insurers may also be expected to offer customers payment holidays of up to three months

14 May 2020

London Capital & Finance investors to start getting decisions on compensation claims this month

Investors who lost £1,000s with the collapsed bond firm London Capital & Finance (LCF) will start hearing whether they're eligible for compensation for claims related to misleading advice later this month

5 May 2020

Regulator warns lenders against suspending credit cards for all those in persistent debt

The financial regulator has written to credit card firms telling them to review how they treat customers in 'persistent debt'

3 February 2020

Minister considering extending regulation to help mortgage prisoners

Treasury Minister John Glen has said that he is willing to consider extending the limits of the financial regulator's powers to help more 'mortgage prisoners' who are stuck on expensive deals with unregulated lenders and lenders that no longer offer new mortgages

28 January 2020

Martin: 'FCA subtly slaps banks' wrists – and provides some relief for overdraft prisoners'

The financial regulator has written to major banks asking them how they decided on their overdraft prices, after several providers announced rates to 40% - and it's warned that banks must act to help consumers hurt by the changes

28 January 2020

PPI phone lines jammed and banks' websites crash as claims flood in on deadline day

Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected

29 August 2019

Nationwide to hike overdraft fees for majority of customers

Nationwide has announced its overdraft rate will be a whopping 39.9% APR – meaning most of its customers who use their overdrafts are set to be worse off

25 July 2019

New rules set to help travellers with medical conditions access insurance

Travel insurance firms would need to direct customers with pre-existing medical conditions to providers that can cover them, under new proposals

16 July 2019

Mr Motivator joins Arnie for last-chance PPI campaign

With just over two months to go until the PPI complaints deadline, the financial regulator has enlisted '90s icon Mr Motivator to join Arnold Schwarzenegger's animatronic head in urging consumers to make a claim

17 June 2019

'Buy now, pay later' firms banned from backdating interest on money you've already repaid

Firms which offer 'buy now, pay later' deals won't be able to charge backdated interest on money that's already been repaid, under new rules the financial regulator says will come into effect from November

12 June 2019

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