MSE News

Financial Conduct Authority

PPI phone lines jammed and banks' websites crash as claims flood in on deadline day

Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected

29 August 2019

Nationwide to hike overdraft fees for majority of customers

Nationwide has announced its overdraft rate will be a whopping 39.9% APR – meaning most of its customers who use their overdrafts are set to be worse off

25 July 2019

New rules set to help travellers with medical conditions access insurance

Travel insurance firms would need to direct customers with pre-existing medical conditions to providers that can cover them, under new proposals

16 July 2019

Mr Motivator joins Arnie for last-chance PPI campaign

With just over two months to go until the PPI complaints deadline, the financial regulator has enlisted '90s icon Mr Motivator to join Arnold Schwarzenegger's animatronic head in urging consumers to make a claim

17 June 2019

'Buy now, pay later' firms banned from backdating interest on money you've already repaid

Firms which offer 'buy now, pay later' deals won't be able to charge backdated interest on money that's already been repaid, under new rules the financial regulator says will come into effect from November

12 June 2019

Martin: 'After 10 years there's finally an end to unfair bank charges'

Fixed daily overdraft fees will be banned and replaced with a single interest rate next April, the financial regulator has announced

7 June 2019

Crackdown on 'shameful' prepaid funeral sales tactics

The Government has announced plans to crack down on high-pressure sales tactics from prepaid funeral plan providers - and wants the financial regulator to oversee the industry

3 June 2019

New rules for claims management firms from today

Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority

1 April 2019

Homeowners could switch to a cheaper mortgage more easily as lending rules are set to be relaxed

Tens of thousands of mortgage prisoners are now one step closer to being freed, after the financial regulator began consulting on relaxing mortgage affordability rules, in an important step forward for MoneySavingExpert.com's long-running campaign.

26 March 2019

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

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