MoneySavingExpert News

Financial Conduct Authority

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

Compensation limit for financial complaints to increase to £350k

Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month

8 March 2019

Cost of buying washing machines, fridges etc via pricey 'rent-to-own' firms to be capped

Vulnerable customers who use rent-to-own firms will not pay more in interest than the cost of the original item from April, as part of new rules announced by the financial regulator today

5 March 2019

New rules to give more pension freedom protection

The Financial Conduct Authority has announced new rules and plans to help make pension choices clearer for over 50s, which it says will help up to 100,000 every year

29 January 2019

Contactless card security flaw largely fixed, in win for MSE's two-year campaign

The financial regulator has said that "almost all" contactless transactions from the two biggest card schemes are now processed 'online' in order to combat a security flaw which meant crooks could use cards months after they'd been cancelled

29 January 2019

Guest comment: How the financial regulator's tackled contactless card fraud

The FCA’s Christopher Woolard gives an update on the regulator’s work to protect consumers from contactless card fraud - and what you can do if you think you’ve been targeted

29 January 2019

Santander fined £32 million for failing families of deceased customers

The financial regulator has fined Santander £32.8 million for failing to process customers' accounts and investments effectively after they died

19 December 2018

Claims management firms will have to give more info upfront

The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives

18 December 2018

Price cap proposed for rent-to-own firms to protect vulnerable consumers

The financial regulator has proposed a new price cap on rent-to-own firms to come into place next spring, meaning consumers can't be charged more in interest than they paid for the product

22 November 2018

Guest Comment: Don't lose out by being loyal to your insurer

Christopher Woolard, Executive Director of Strategy and Competition at the Financial Conduct Authority (FCA), explains why the regulator is examining how insurance firms decide what prices they charge their customers

8 November 2018