Financial Conduct Authority
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Cost of buying washing machines, fridges etc via pricey 'rent-to-own' firms to be capped
Vulnerable customers who use rent-to-own firms will not pay more in interest than the cost of the original item from April, as part of new rules announced by the financial regulator today
5 March 2019
New rules to give more pension freedom protection
The Financial Conduct Authority has announced new rules and plans to help make pension choices clearer for over 50s, which it says will help up to 100,000 every year
29 January 2019
Contactless card security flaw largely fixed, in win for MSE's two-year campaign
The financial regulator has said that "almost all" contactless transactions from the two biggest card schemes are now processed 'online' in order to combat a security flaw which meant crooks could use cards months after they'd been cancelled
29 January 2019
Guest comment: How the financial regulator's tackled contactless card fraud
The FCA’s Christopher Woolard gives an update on the regulator’s work to protect consumers from contactless card fraud - and what you can do if you think you’ve been targeted
29 January 2019
Santander fined £32 million for failing families of deceased customers
The financial regulator has fined Santander £32.8 million for failing to process customers' accounts and investments effectively after they died
19 December 2018
Claims management firms will have to give more info upfront
The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives
18 December 2018
Price cap proposed for rent-to-own firms to protect vulnerable consumers
The financial regulator has proposed a new price cap on rent-to-own firms to come into place next spring, meaning consumers can't be charged more in interest than they paid for the product
22 November 2018
Guest Comment: Don't lose out by being loyal to your insurer
Christopher Woolard, Executive Director of Strategy and Competition at the Financial Conduct Authority (FCA), explains why the regulator is examining how insurance firms decide what prices they charge their customers
8 November 2018
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Dream World Travel customer? Here are your holiday and refund rights
18 August 2022![]()
Holidaymakers affected by Dream World Travel going bust in July may still be able to travel as planned. For those who can't, you may be able to claim a refund via a new claims portal set-up by the aviation regulator. -
Train or Tube journey affected by August strikes? Your refund rights
18 August 2022![]()
Transport services across the UK are to be disrupted again this month with thousands of rail workers due to walk out on Thursday 18, Friday 19 and Saturday 20 August. -
Coronavirus travel rights
18 August 2022![]()
We've the latest on the testing and self-isolation rules for travellers visiting popular destinations abroad, plus full refund and insurance rights for overseas and UK travel. -
John Lewis shopper? You've got one-week left to price match goods using its 'Never Knowingly Undersold' pledge
16 August 2022![]()
John Lewis & Partners shoppers have just one week left to benefit from the retailer's 'Never Knowingly Undersold' price promise before the almost century old pledge is scrapped on Monday 22 August. -
A-level results warning: putting off uni until next year could cost £10,000s more
16 August 2022![]()
School leavers getting their A-Level results this week should be aware that deferring for a year means they'll be on the new student finance system coming in England in September 2023, and will repay their loan for a much longer period, potentially costing £10,000s more.
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Martin Lewis: The one thing everyone aged over 66 needs to know
9 August 2022![]()
It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills. -
Martin Lewis: Don't shop at Zara before you go to Spain, Greece, France or Italy
11 July 2022![]()
Update 17 July 2017: We tend to think since Brexit that the pound’s weaker than it has been for decades. While somewhat true against the dollar, against the euro it’s only a tad worse now than when I first wrote this in 2014. The logic of this blog stands just as strongly now. On the Spanish-English website...
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