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Financial Conduct Authority

Regulator warns lenders against suspending credit cards for all those in persistent debt

The financial regulator has written to credit card firms telling them to review how they treat customers in 'persistent debt'

3 February 2020

Minister considering extending regulation to help mortgage prisoners

Treasury Minister John Glen has said that he is willing to consider extending the limits of the financial regulator's powers to help more 'mortgage prisoners' who are stuck on expensive deals with unregulated lenders and lenders that no longer offer new mortgages

28 January 2020

Martin: 'FCA subtly slaps banks' wrists – and provides some relief for overdraft prisoners'

The financial regulator has written to major banks asking them how they decided on their overdraft prices, after several providers announced rates to 40% - and it's warned that banks must act to help consumers hurt by the changes

28 January 2020

PPI phone lines jammed and banks' websites crash as claims flood in on deadline day

Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected

29 August 2019

Nationwide to hike overdraft fees for majority of customers

Nationwide has announced its overdraft rate will be a whopping 39.9% APR – meaning most of its customers who use their overdrafts are set to be worse off

25 July 2019

New rules set to help travellers with medical conditions access insurance

Travel insurance firms would need to direct customers with pre-existing medical conditions to providers that can cover them, under new proposals

16 July 2019

Mr Motivator joins Arnie for last-chance PPI campaign

With just over two months to go until the PPI complaints deadline, the financial regulator has enlisted '90s icon Mr Motivator to join Arnold Schwarzenegger's animatronic head in urging consumers to make a claim

17 June 2019

'Buy now, pay later' firms banned from backdating interest on money you've already repaid

Firms which offer 'buy now, pay later' deals won't be able to charge backdated interest on money that's already been repaid, under new rules the financial regulator says will come into effect from November

12 June 2019

Martin: 'After 10 years there's finally an end to unfair bank charges'

Fixed daily overdraft fees will be banned and replaced with a single interest rate next April, the financial regulator has announced

7 June 2019

Crackdown on 'shameful' prepaid funeral sales tactics

The Government has announced plans to crack down on high-pressure sales tactics from prepaid funeral plan providers - and wants the financial regulator to oversee the industry

3 June 2019

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Week from 25 March 2020
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  • Coronavirus Lockdown Help

    30 March 2020
    The Prime Minister Boris Johnson has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus, warning the public "you must stay at home". This means events both big and small will be cancelled across the UK. To help, we're working flat out to answer your questions on these issues and more.

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