MSE News

First Great Western

Train passengers 'misled' over Christmas travel

Passengers travelling home for Christmas are being sold tickets for trains that won't run, according to Transport Focus

12 December 2017

Train delay compensation shake-up is, er... delayed (but at least you'll get a cheque instead of vouchers)

Most passengers claiming compensation for train delays should now automatically be given a cheque instead of vouchers

5 April 2016

First Great Western forced to backtrack over 50% cash compensation for delays after MSE challenge

First Great Western has stopped paying half the amount of compensation due for delays if customers request it in cash

20 August 2015

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