Good Energy

Four energy firms – E.on Next, Good Energy, Octopus Energy and Ovo Energy – have paid millions in compensation to households. It comes after some of the firms failed to provide final bills on time, while some charged some users more than the maximum rates allowed.

Around 18,000 Good Energy and Ovo Energy customers have been, or are to be, refunded and offered compensation after the energy firms were found to have charged some users more than the maximum rates allowed. 

Green gas and electricity supplier Good Energy is to increase its prices by an average of 7% next month, with bills for a typical household set to rise by £81/year.

Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great. 

Good Energy customers will have their gas and electricity prices frozen until the end of March, the provider has announced.

Millions are being walloped by energy price hikes this winter, but it's not just the big headline-making firms upping bills. Hundreds of thousands of households are also being hit by smaller companies increasing costs as well.